Florence Shipley Residential & Community Care Centre

What families say

Families describe walking into a place that feels genuinely welcoming. The atmosphere strikes visitors as warm and approachable, with staff who take time to chat and residents who seem content in their surroundings. That first impression of friendliness appears to last.

Based on 9 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality65
• Healthcare68
• Management & leadership75
• Resident happiness70

What inspectors found

Inspected 2022-09-22 · Report published 2022-09-22 · Inspected 3 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the August 2022 inspection, representing an improvement from the previous Requires Improvement rating. This tells you inspectors were satisfied with how the home manages risks, medicines, staffing, and safeguarding at the time of their visit. The published summary does not include specific detail on staffing numbers, night cover, agency use, or falls management. The home's specialism in dementia and physical disabilities means safe moving and handling and responsive risk assessment are particularly relevant areas to explore.","quotes":[],"family_meaning":"An improvement from Requires Improvement to Good in Safety is the single most reassuring finding in this report. Our Good Practice evidence base highlights that night staffing is the area where safety most commonly slips in care homes, and agency reliance can undermine the consistency that people with dementia particularly need. Because the published report gives no figures on either of these, you cannot take the Good rating alone as full reassurance. Staff attentiveness is a theme mentioned in 14% of positive family reviews in our data, and it is most visible during unstructured times of day, early mornings, evenings, and nights, when fewer staff are typically present.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review (2026) identifies night-time staffing ratios and reliance on agency workers as two of the strongest predictors of safety risk in residential dementia care. A Good Safe rating is a positive signal, but asking directly about these specifics will tell you more than the rating alone.","watch_out":"Ask the manager to show you the actual staffing rota for a typical week, not the template schedule. Count how many shifts in the past fortnight were covered by agency staff, and ask specifically how many carers are on duty after 10pm across the 32-bed home."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the August 2022 inspection. This domain covers whether staff have the right training and skills, whether care plans are detailed and kept up to date, whether residents have good access to GPs and other health professionals, and whether nutrition and hydration needs are met. Dementia is listed as a specialism, which means inspectors will have considered whether staff training and care planning are appropriate for people living with dementia. No specific training content, care plan examples, or healthcare access details are described in the published text.","quotes":[],"family_meaning":"For a home that specialises in dementia care, the quality of staff training is one of the most important things you can probe. Our Good Practice evidence base found that dementia-specific training, including communication techniques and understanding behaviour as a form of expression, makes a measurable difference to the quality of day-to-day care. Food quality also matters more than many families expect: 20.9% of positive family reviews in our data mention it directly, and it is a reliable indicator of how much care staff take over the whole person. The Effective rating here is positive but the published report gives no detail on what training staff have received or how care plans are reviewed.","evidence_base":"The 2026 rapid evidence review found that care plans used as living documents, updated regularly and with family input, are strongly associated with better outcomes for people with dementia. Homes where families are included in care plan reviews consistently score higher on person-centred care measures.","watch_out":"Ask the manager how often care plans are formally reviewed and whether families are invited to those reviews. Then ask what dementia-specific training staff have completed in the past 12 months and whether it covers non-verbal communication and responding to distressed behaviour."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the August 2022 inspection, covering staff warmth, dignity, respect, and support for independence. This is the domain most directly tied to what families notice on a visit. The published text does not include inspector observations of staff interactions, descriptions of how residents were addressed, or quotes from residents or relatives. The improvement from Requires Improvement to Good across the whole inspection suggests a genuine positive shift in the culture of care, but the evidence behind this specific domain rating is not available in the published summary.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews. Compassion and dignity come close behind at 55.2%. These are things you can observe directly on a visit rather than taking on trust from a rating. Watch whether staff use your parent's preferred name, whether they make eye contact, and whether they move at the resident's pace rather than their own. Good Practice research confirms that non-verbal communication matters as much as verbal interaction for people with dementia, and that the small, everyday moments are where genuine person-centred care is most visible.","evidence_base":"The 2026 rapid evidence review highlights that for people with advanced dementia, non-verbal signals from staff, tone of voice, physical proximity, and pace of movement, are often the primary way care quality is experienced. Homes that train staff in these areas show measurably better resident wellbeing outcomes.","watch_out":"When you visit, find a moment to watch a staff member interact with a resident who is not actively requesting help. Notice whether the interaction is initiated by the staff member, whether the resident appears at ease, and whether the staff member uses the resident's name and makes genuine eye contact."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the August 2022 inspection. This domain covers whether the home tailors care to individual needs and preferences, whether there is a meaningful activities programme, and whether end-of-life care is planned and personalised. The home supports people with a range of needs including dementia, mental health conditions, and physical and sensory disabilities. No specific detail on activity provision, individual engagement for residents who cannot join groups, or end-of-life planning is included in the published summary.","quotes":[],"family_meaning":"Activities and engagement account for 21.4% of positive family reviews in our data, and resident happiness is mentioned in 27.1%. For someone living with dementia, the most important question is not whether there is a group activities timetable but whether there is someone who will sit with your parent one-to-one when they cannot manage a group setting. Good Practice research specifically highlights Montessori-based and individual task-based approaches as effective for people with more advanced dementia, and everyday household tasks such as folding, sorting, and simple cooking can provide continuity and a sense of purpose. None of this is confirmed or denied in the published report.","evidence_base":"The 2026 rapid evidence review found that individually tailored activities, including familiar domestic tasks, have a stronger positive effect on wellbeing for people with moderate to advanced dementia than group activities alone. Homes with a dedicated one-to-one engagement approach show the greatest benefits.","watch_out":"Ask the activities coordinator to describe what happens on a day when a resident with dementia is too unsettled to join a group session. Find out whether there is a named person responsible for one-to-one engagement and how many hours per week are allocated to it across the 32-bed home."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the August 2022 inspection, and the home improved from a previous Requires Improvement rating across the board, which implies meaningful leadership-driven change. The registered manager is named as Paul Morris, with Simon Stevens as nominated individual, indicating a clear accountability structure. Derbyshire County Council runs the home. The published summary does not describe the manager's day-to-day visibility, how staff are supported or supervised, or how the home handles complaints and learning from incidents.","quotes":[],"family_meaning":"Management stability is one of the strongest predictors of quality over time. Our Good Practice evidence base found that leadership continuity is directly linked to better outcomes for residents, and that homes where staff feel able to raise concerns without fear tend to maintain higher standards. An improvement from Requires Improvement to Good suggests this leadership team made real changes, and that is genuinely encouraging. Communication with families accounts for 11.5% of positive reviews in our data: knowing there is a manager you can reach and who will respond promptly matters enormously once your parent is living in the home.","evidence_base":"The 2026 rapid evidence review found that leadership stability, particularly the tenure of the registered manager, is one of the most reliable predictors of sustained care quality. Homes that improved from a poor rating under a new manager often regressed when that manager left. Asking about management continuity is not intrusive; it is essential.","watch_out":"Ask how long the current registered manager has been in post and whether they are present on site most weekdays. Then ask how families are notified if there is a significant change in their parent's health or wellbeing, and what the typical response time is when a family member calls with a concern."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Florence Shipley supports people with sensory impairments, physical disabilities and mental health conditions, alongside dementia care. They welcome both younger adults under 65 and older residents.. Gaps or open questions remain on The home provides dementia support as part of their specialist services. They work with residents experiencing various stages of memory loss alongside other complex needs. — areas worth probing directly during a visit.