The New Lodge
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds34
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
- Last inspected2019-04-30
- Activities programmeThe home maintains spotless, fresh facilities that families appreciate during long visiting hours. Residents appear well-presented, with attention paid to personal grooming and clothing choices. While specific amenities aren't detailed in family feedback, the overall environment clearly supports dignity through cleanliness and comfort.
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe an atmosphere that feels genuinely welcoming rather than clinical. Staff greet visitors warmly, offer cups of tea, and create space for families to be present during important moments. The environment strikes that difficult balance — professional care delivered in surroundings that feel comfortable and homely.
Based on 30 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness68
- Activities & engagement65
- Food quality65
- Healthcare70
- Management & leadership70
- Resident happiness68
What inspectors found
Inspected 2019-04-30 · Report published 2019-04-30
Is this home safe?
{"found":"The home was rated Good for safety at its April 2019 inspection. The published summary does not include specific detail about staffing ratios, falls management, medicines handling, or infection control practices. A registered manager and nominated individual are named, which indicates a formal governance structure. The July 2023 information review found no evidence requiring reassessment of this rating. No specific inspector observations are available in the published text.","quotes":[],"family_meaning":"A Good safety rating is a meaningful baseline, but it tells you the home met the required standard in 2019, not necessarily what it looks like today. Our Good Practice evidence base highlights that safety most often slips at night, when staffing is thinner, and in homes that rely heavily on agency staff who do not know residents well. With 34 beds and a dementia specialism, you need to know the actual overnight numbers. The inspection is now more than five years old, which means you are relying on the 2023 monitoring review rather than a fresh on-site assessment.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review (2026) found that night staffing ratios and agency staff reliance are among the strongest predictors of safety incidents in dementia care settings. Consistent, named staff who know a resident's baseline behaviour are better placed to notice early signs of deterioration.","watch_out":"Ask the manager to show you the actual staffing rota for last week. Count how many shifts were covered by permanent staff versus agency, and ask specifically how many carers and how many nurses or seniors are on duty overnight for 34 residents."}
Is the care effective?
{"found":"The home was rated Good for effectiveness at its April 2019 inspection. Dementia is listed as a named specialism, which suggests the home markets specific expertise in this area. The published summary does not describe the content of dementia training, how often care plans are reviewed, or how the home manages access to GPs and other health professionals. No specific observations about food quality or dietary management are included.","quotes":[],"family_meaning":"A Good Effective rating covers a wide range of practices: training, care planning, nutrition, and healthcare access. The fact that dementia is a specialism is worth probing: ask what that actually means in terms of staff training hours and what the training covers. Our Good Practice evidence base identifies care plans as living documents that should be updated when a person's needs change, not just reviewed annually. Food quality is a practical indicator of how well a home really knows its residents: does your parent's plan record their preferences and dislikes in detail?","evidence_base":"The Leeds Beckett evidence review found that regular, dementia-specific training (covering communication, behaviour as communication, and non-pharmacological approaches) is associated with measurably better care outcomes. Generic mandatory training alone is not sufficient for a home with a dementia specialism.","watch_out":"Ask how many hours of dementia-specific training permanent care staff receive each year, what that training covers, and when your parent's care plan would be reviewed and updated if their needs changed. Then ask whether families are invited to contribute to those reviews."}
Is this home caring?
{"found":"The home was rated Good for Caring at its April 2019 inspection. This domain covers staff warmth, dignity, privacy, and respect for independence. No specific inspector observations, resident quotes, or relative quotes are included in the published summary. The Good rating indicates inspectors were satisfied with caring practices at the time of inspection, but without detail it is not possible to say what specific behaviours or interactions they observed.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity feature in 55.2%. What that means in practice is straightforward to observe on a visit: do staff use your parent's preferred name without being prompted? Do they make eye contact? Do they move without hurry? These are the signals families consistently report as most reassuring. The published inspection gives you a rating but not the detail, so your own visit observation is essential here.","evidence_base":"The Good Practice evidence review found that non-verbal communication matters as much as verbal interaction for people living with dementia. Staff who slow their pace, make eye contact, and use touch appropriately can reduce distress even when a person can no longer process spoken words reliably.","watch_out":"When you visit, spend time in a communal area and watch how staff greet residents they pass in corridors. Are interactions unhurried? Do staff use names? Ask a member of staff what your parent's preferred name would be and how they would find that out on their first day."}
Is the home responsive?
{"found":"The home was rated Good for Responsiveness at its April 2019 inspection. This domain covers activities, engagement, individuality, and end-of-life care. No specific detail about the activity programme, individual engagement for people with advanced dementia, or end-of-life planning is included in the published summary. The home cares for people with a range of conditions including dementia, physical disabilities, and sensory impairment, which suggests activity provision needs to be genuinely varied.","quotes":[],"family_meaning":"Resident happiness features in 27.1% of positive family reviews and activities in 21.4%. Our review data consistently shows that families are most reassured when they can see their parent is genuinely occupied and engaged, not just present. For people with dementia, the Good Practice evidence base makes clear that group activities are not enough: one-to-one engagement, including simple household tasks or sensory activities, matters particularly for people who cannot follow a group setting. The inspection does not tell us what activities looked like here in practice, so this is an area to explore directly.","evidence_base":"The Leeds Beckett evidence review identified Montessori-based and everyday activity approaches (folding, sorting, simple cooking tasks) as effective for people with moderate to advanced dementia, producing better engagement and lower distress than structured group programmes alone.","watch_out":"Ask to see the actual activity records for the past two weeks, not a planned schedule. Ask specifically what happens for residents who cannot join group sessions, whether because of physical frailty, advanced dementia, or distress, and how often they receive one-to-one time."}
Is the home well-led?
{"found":"The home was rated Good for Well-led at its April 2019 inspection. A named registered manager (Mrs Susanne White) and a named nominated individual are recorded on the registration. No specific detail about management visibility, staff culture, how complaints are handled, or how the home has responded to incidents is included in the published summary. The July 2023 monitoring review found no evidence requiring a rating change.","quotes":[],"family_meaning":"Management stability is one of the strongest predictors of consistent quality in our Good Practice evidence base. Knowing that the same manager has been in post for a sustained period, that staff feel able to raise concerns, and that the home has a clear process for learning from incidents are all things worth exploring directly. The inspection is now more than five years old. Leadership and culture can change significantly in that time, particularly if there has been staff turnover or a change in ownership. Communication with families features in 11.5% of positive reviews, so ask specifically how the home would keep you informed if your parent's condition changed.","evidence_base":"The IFF Research rapid evidence review found that leadership stability and a culture where staff feel safe to speak up without fear of blame are the two factors most strongly associated with sustained quality improvement in care homes over time.","watch_out":"Ask the manager how long they have been in post at this home, whether there have been any significant staffing changes in the past 12 months, and how the home would contact you if your parent had a fall or a sudden change in health overnight."}
Source: CQC inspection report →
What the evidence base says
Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for adults both under and over 65 with physical disabilities and sensory impairments. They also support people living with dementia.. Gaps or open questions remain on While The New Lodge lists dementia care among their specialisms, family feedback focuses primarily on their end-of-life support. The home accepts residents with various stages of dementia alongside other care needs. — areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The home holds a Good rating across all five domains from its April 2019 inspection, but the published report contains very little specific detail, so scores reflect the rating rather than direct evidence of day-to-day experience. Treat this as a starting point, not a full picture.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Families describe an atmosphere that feels genuinely welcoming rather than clinical. Staff greet visitors warmly, offer cups of tea, and create space for families to be present during important moments. The environment strikes that difficult balance — professional care delivered in surroundings that feel comfortable and homely.
What inspectors have recorded
Communication stands out as a particular strength here. Staff explain care decisions clearly, keeping families informed as situations develop. When residents need attention, staff respond quickly. Families notice how the team seems genuinely invested in each person's comfort, not just going through motions.
How it sits against good practice
For families navigating terminal illness or seeking residential care with complex needs, The New Lodge offers something precious — professional care delivered with genuine warmth.
Worth a visit
The New Lodge Nursing Care Ltd, at 114 Western Road, Derby, was rated Good across all five inspection domains at its last inspection in April 2019. A review of available information carried out in July 2023 found no evidence requiring a change to that rating. The home supports 34 people and specialises in dementia, physical disabilities, sensory impairment, and care for both adults over and under 65. The main uncertainty here is that the published inspection summary contains very little specific detail: no direct inspector observations, no resident or relative quotes, and no concrete examples of day-to-day care are available. The Good rating tells you the home met the required standard in 2019, but it does not tell you what that looked like in practice, and the inspection is now over five years old. When you visit, ask to see the staffing rota for last week (counting permanent versus agency names, especially on nights), and ask to look at a real activity schedule rather than a template.
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In Their Own Words
How The New Lodge describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where final chapters are written with kindness and dignity
Nursing home in Derby: True Peace of Mind
When families face the hardest goodbyes, they find extraordinary support at The New Lodge Nursing Care in Derby. This East Midlands home has quietly built a reputation for helping residents and their loved ones through life's most difficult transitions. Beyond end-of-life care, they provide residential support for adults with physical disabilities and sensory impairments.
Who they care for
The home cares for adults both under and over 65 with physical disabilities and sensory impairments. They also support people living with dementia.
While The New Lodge lists dementia care among their specialisms, family feedback focuses primarily on their end-of-life support. The home accepts residents with various stages of dementia alongside other care needs.
Management & ethos
Communication stands out as a particular strength here. Staff explain care decisions clearly, keeping families informed as situations develop. When residents need attention, staff respond quickly. Families notice how the team seems genuinely invested in each person's comfort, not just going through motions.
The home & environment
The home maintains spotless, fresh facilities that families appreciate during long visiting hours. Residents appear well-presented, with attention paid to personal grooming and clothing choices. While specific amenities aren't detailed in family feedback, the overall environment clearly supports dignity through cleanliness and comfort.
“For families navigating terminal illness or seeking residential care with complex needs, The New Lodge offers something precious — professional care delivered with genuine warmth.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
