Crosshill House
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes, Homecare agencies
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds32
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2018-04-19
- Visit Website
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Based on 4 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10
The eight family priority themes
- Staff warmth65
- Compassion & dignity65
- Cleanliness60
- Activities & engagement55
- Food quality55
- Healthcare60
- Management & leadership65
- Resident happiness60
What inspectors found
Inspected 2018-04-19 · Report published 2018-04-19 · Inspected 1 times in the last three years
Is this home safe?
{"found":"The Safe domain was rated Good at the March 2018 inspection. This means inspectors were satisfied that risks to residents were being managed, staffing levels were acceptable, and medicines were handled appropriately at that time. No specific concerns were recorded. However, no detail about staffing ratios, falls management, or infection control practices is available in the published summary. The July 2023 monitoring review did not identify new safety concerns.","quotes":[],"family_meaning":"A Good safety rating is reassuring, but for families choosing a home for a parent with dementia, the detail matters as much as the headline. Good Practice research consistently shows that safety gaps are most likely to emerge at night, when staffing is thinnest and oversight is lowest. With 32 beds and a dementia specialism, you need to know exactly how many staff are on duty overnight u2014 not a general answer, but a number. Our Family Review data shows that 14% of positive reviews specifically mention staff attentiveness as a reason families feel their parent is safe. That attentiveness is hardest to maintain with high agency staff turnover. Ask directly about agency use.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that night staffing levels are the single most common point at which safety standards slip in residential dementia care, and that reliance on agency staff undermines the consistency of person-centred responses to risk.","watch_out":"Ask the manager: 'How many staff are on duty overnight for the 32 beds, and what proportion of shifts in the last month were covered by agency staff rather than permanent employees?'"}
Is the care effective?
{"found":"The Effective domain was rated Good at the March 2018 inspection. Dementia is listed as a registered specialism, which implies some level of dementia-specific training and care planning was in place. A Good rating for Effective would have required inspectors to find that care plans reflected individual needs and that residents had appropriate access to healthcare professionals. No specific detail about training content, GP access frequency, or care plan review processes is available in the published summary.","quotes":[],"family_meaning":"For your mum or dad living with dementia, 'effective' care means staff who understand dementia as a condition u2014 not just as a label u2014 and who use that understanding to adapt how they communicate and respond. Our Family Review data shows that families mention dementia-specific care in 12.7% of positive reviews, often citing staff who can read non-verbal cues and respond calmly to distress. The Good Practice evidence base stresses that care plans should be living documents, reviewed at least monthly and shaped by family input. Ask whether you would be invited to care plan reviews and whether the home uses a recognised dementia training programme such as Dementia Care Mapping or the Care Certificate dementia pathway.","evidence_base":"The IFF Research rapid evidence review found that care plans which are regularly updated with family input u2014 rather than completed at admission and rarely revisited u2014 are strongly associated with better outcomes for people with dementia, particularly in managing behavioural distress.","watch_out":"Ask: 'How often are care plans reviewed, and would I be invited to contribute? Can you show me an example of how a plan was changed in response to a resident's changing needs?'"}
Is this home caring?
{"found":"The Caring domain was rated Good at the March 2018 inspection. Inspectors would have assessed whether staff treated residents with dignity and respect, whether privacy was upheld, and whether residents were supported to maintain independence. No specific inspector observations, resident quotes, or family testimony are available in the published summary for this home. The Good rating indicates a satisfactory standard was met at the time of inspection.","quotes":[],"family_meaning":"Warmth and kindness are the things families mention most in care home reviews u2014 they account for 57.3% of positive feedback in our Family Review data. But warmth is also the hardest thing to assess from a document. It shows in the small moments: whether a staff member uses your mum's preferred name, whether they pause in a corridor to make eye contact, whether they sit at her level when they speak to her. Good Practice research emphasises that for people with advancing dementia, non-verbal communication u2014 tone, touch, facial expression u2014 matters as much as words. On your visit, watch how staff move through the building. Are they hurried or unhurried? Do they acknowledge residents as they pass?","evidence_base":"The Leeds Beckett rapid evidence review found that person-centred care in dementia settings is most reliably delivered when staff have consistent, long-term relationships with residents u2014 which means low staff turnover and minimal agency reliance are direct predictors of caring quality.","watch_out":"On your visit, ask a member of staff what your parent's preferred name is and what they most enjoy doing. The answer u2014 and the way it's given u2014 will tell you more about the culture here than any inspection report."}
Is the home responsive?
{"found":"The Responsive domain was rated Good at the March 2018 inspection. This domain assesses whether the home tailors its care to individual needs, offers meaningful activities, and responds appropriately to complaints. No specific detail about the activities programme, complaint handling, or how the home supports residents with advanced dementia to remain engaged is available in the published summary. The July 2023 monitoring review did not identify concerns in this area.","quotes":[],"family_meaning":"A Good rating for Responsive is the foundation, but for a parent with dementia it is not enough to know that activities exist u2014 you need to know whether they are genuinely tailored to the individual. Our Family Review data shows activities are mentioned in 21.4% of positive reviews, and resident happiness in 27.1%. The Good Practice evidence base is clear that group activities alone are insufficient for people with moderate to advanced dementia; one-to-one engagement u2014 whether that is folding laundry, looking at photographs, or gentle hand massage u2014 is what maintains wellbeing for people who can no longer join in group sessions. Ask specifically about this, because it is where many otherwise good homes fall short.","evidence_base":"The IFF Research rapid evidence review found strong evidence that Montessori-based and everyday task-oriented activity approaches u2014 rather than entertainment-led group programmes u2014 produce better wellbeing outcomes for people with moderate to advanced dementia, particularly those who are withdrawn or bedbound.","watch_out":"Ask: 'If my parent is having a difficult day and cannot join the group activity, what would a member of staff do with them one-to-one? Can you give me a specific example of something you did recently with a resident who was withdrawn?'"}
Is the home well-led?
{"found":"The Well-led domain was rated Good at the March 2018 inspection. A named registered manager, Mrs Joanna Frances Kearney, was in post at the time, alongside a nominated individual, Mrs Emma Jane Gray. A Good rating for Well-led would have required inspectors to find that the manager was visible and supportive, that governance systems were in place, and that the culture enabled staff to raise concerns. No detail about management tenure, staff survey findings, or incident learning is available in the published summary.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of quality trajectory in a care home. Our Family Review data shows management is mentioned in 23.4% of positive reviews, often linked to how responsive the home is when something goes wrong. Good Practice research is clear that a manager who has been in post for several years u2014 and who is visible on the floor, not just in the office u2014 creates the psychological safety that allows staff to raise concerns and families to feel heard. The single most important question you can ask on your visit is how long the current registered manager has been in post. If there has been a recent change, ask why.","evidence_base":"The Leeds Beckett rapid evidence review found that leadership continuity u2014 specifically, a stable registered manager who empowers staff to speak up u2014 is one of the most reliable structural predictors of sustained quality in residential dementia care.","watch_out":"Ask: 'How long has the current registered manager been in post, and has there been significant turnover in the senior team or permanent care staff in the last two years?'"}
Source: CQC inspection report →
What the evidence base says
Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides residential care for people aged 65 and over, with particular experience in dementia support.. Gaps or open questions remain on For residents living with dementia, the team works to maintain that same person-centred approach. They focus on understanding each individual's needs and preferences as these change over time. — areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Crosshill House holds a Good rating across all five inspection domains, but the single inspection dates from March 2018 — over six years ago — meaning there is limited specific detail available to translate into confident family-facing evidence. The scores reflect a genuinely positive baseline, tempered by the age of the data.
Homes in Yorkshire & Humberside typically score 68–82.Worth a visit
Crosshill House Residential Care Home in Barrow upon Humber holds a Good rating across all five inspection domains — Safe, Effective, Caring, Responsive and Well-led — following an inspection carried out in March 2018. The home is registered to care for up to 32 people, including those living with dementia, and is run by Oakhills Residential Homes Limited with a named registered manager in post. A review carried out in July 2023 found no evidence requiring a reassessment of the rating, meaning the Good rating formally stands. The most important thing to understand is that the underlying inspection data is now more than six years old. A Good rating is a meaningful starting point, but it tells you very little about what the home looks and feels like today — the staffing team, the food, the activities, the culture. When you visit, ask to speak to the registered manager about what has changed since 2018, how many permanent staff are on the dementia unit after 8pm, and what one-to-one activity looks like for someone who cannot join group sessions. Trust what you observe on the day over what any document says.
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In Their Own Words
How Crosshill House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where individual choices shape every single day
Dedicated residential home,homecare agency Support in Barrow Upon Humber
When you're looking for residential care that truly puts your loved one first, finding somewhere that respects their preferences matters deeply. Crosshill House in Barrow Upon Humber focuses on exactly that — making sure each resident's interests guide the care they receive. This Yorkshire care home specialises in supporting people over 65, including those living with dementia.
Who they care for
The home provides residential care for people aged 65 and over, with particular experience in dementia support.
For residents living with dementia, the team works to maintain that same person-centred approach. They focus on understanding each individual's needs and preferences as these change over time.
Management & ethos
The care team here seems to understand that good support means listening to what each person actually wants. Families have noticed how staff take time to consider individual preferences when making daily care decisions.
“If you'd like to see how Crosshill House approaches care, arranging a visit could help you get a feel for the place.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
