Coplands Care Home

What families say

Families who've had positive experiences talk about the genuine warmth they feel from staff when visiting. There's mention of both management and care teams being consistently kind to residents and their loved ones.

Based on 8 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness65
• Activities & engagement65
• Food quality62
• Healthcare58
• Management & leadership72
• Resident happiness68

What inspectors found

Inspected 2022-02-11 · Report published 2022-02-11 · Inspected 4 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The Safety domain was rated Requires Improvement at the January 2025 inspection. This is the only domain that did not reach a Good rating. The published summary does not specify what the inspectors found that led to this outcome, so the precise concerns are not on record in this report. Given that the home specialises in dementia care, safety is a particularly important area for families to investigate directly. The home had previously been rated Requires Improvement overall, so this domain rating suggests that safety improvements have not fully kept pace with progress in other areas.","quotes":[],"family_meaning":"A Requires Improvement in Safety is the single finding in this report that should give you pause before visiting. Good Practice research identifies night staffing ratios and reliance on agency staff as the two areas where safety most commonly slips in nursing homes. In homes with a dementia specialism, consistent staffing matters even more, because your mum or dad needs to recognise the faces around them to feel settled and safe. The inspection did not publish detail on what specifically was found to be inadequate, which means you cannot assess from this report alone whether the issue was medicines management, falls prevention, infection control, or staffing levels. You need to ask the manager directly, and you need a straight answer.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that night staffing is the point in the day where safety incidents are most likely to go undetected or unresponded to, and that high agency staff use undermines the consistency of care that people living with dementia depend on.","watch_out":"Ask the manager to explain specifically what the inspectors found when they rated Safety as Requires Improvement, what actions were taken in response, and whether a follow-up check has confirmed those improvements. Then ask to see last week's actual rota and count the permanent versus agency names on the night shift."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The Effective domain was rated Good at the January 2025 inspection. This domain covers whether staff have the right skills and training, whether care plans are used properly, whether your parent's nutrition and hydration needs are met, and whether the home works well with GPs and other health professionals. A Good rating here suggests these areas broadly meet the required standard. The home's dementia specialism means that effective dementia-specific training should be in place, though the published summary does not describe what that training involves or how it is delivered. No specific examples of care plan content, GP access arrangements, or food quality were published.","quotes":[],"family_meaning":"Food quality on its own accounts for 20.9% of positive family reviews across our data, and healthcare access accounts for 20.2%. A Good rating in Effectiveness is encouraging, but the absence of specific published detail means you cannot confirm from this report whether the standard is genuinely strong or sits at the lower end of Good. Good Practice research identifies care plans as living documents that should be reviewed regularly with family input, not filed and forgotten. Ask when your parent's care plan was last updated and whether you would be invited to review it. Similarly, ask how quickly the home can get a GP to visit and what the arrangement is for out-of-hours health concerns.","evidence_base":"The Good Practice evidence review found that dementia training quality varies significantly between homes even when both hold the same rating, and that regular, reflective training (not just induction-level e-learning) is associated with better care outcomes for people living with dementia.","watch_out":"Ask the manager what dementia training staff have completed in the last 12 months, whether it goes beyond a basic e-learning module, and how often your parent's care plan would be reviewed and whether you would be included in that review."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The Caring domain was rated Good at the January 2025 inspection. This domain reflects whether staff treat the people who live here with kindness, dignity, and respect, whether privacy is protected, and whether your parent's independence is supported. A Good rating indicates that inspectors were satisfied with the standard of staff conduct during the inspection. However, the published summary does not include any direct inspector observations of staff interactions, testimony from residents about how they feel treated, or quotes from relatives about their experience. The absence of this detail means the rating is confirmed but the texture behind it is not.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews by name, and compassion and dignity account for 55.2%. These two themes matter more to families choosing a care home than almost anything else. What you are looking for on a visit is not whether staff are busy, but whether they are present: do they make eye contact, use your parent's preferred name, and move without hurry? The Good Practice evidence review confirms that for people living with dementia, non-verbal communication matters as much as what is said. A staff member who pauses, crouches to eye level, and speaks calmly is demonstrating a level of person-led care that no rating alone can capture.","evidence_base":"The Good Practice evidence review found that person-led care for people with dementia depends on staff knowing the individual's history, preferences, and communication style, and that this knowledge takes time to build, which is why consistent staffing and low staff turnover are markers of genuinely caring environments.","watch_out":"On your visit, notice whether staff address residents by their preferred names without prompting, and observe what happens when a resident appears distressed or confused: do staff pause and engage, or do they move on? Ask the manager how staff learn about each resident's personal history and preferred name on joining the team."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The Responsive domain was rated Good at the January 2025 inspection. This domain covers whether the home tailors its care to each individual, whether meaningful activities are available, whether complaints are handled properly, and whether end-of-life care is planned with the person and their family. A Good rating indicates the home meets the required standard across these areas. No specific activities were described in the published summary, and no detail on how end-of-life preferences are recorded or reviewed was included. The home's dementia specialism makes individual responsiveness particularly important, as group activities alone are insufficient for people with more advanced dementia.","quotes":[],"family_meaning":"Activities engagement accounts for 21.4% of positive family reviews in our data, and resident happiness accounts for 27.1%. For a parent living with dementia, the question is not just whether the home has an activity programme on a board in the corridor, but whether your parent would actually be included and what would happen on a day when they cannot join a group session. Good Practice research highlights that one-to-one activities, including simple household tasks that provide a sense of purpose and continuity, are more effective for people with moderate to advanced dementia than structured group sessions alone. Ask specifically what would happen on a quiet Tuesday afternoon for someone who cannot follow a group activity.","evidence_base":"The Good Practice evidence review found that Montessori-based approaches and everyday meaningful tasks (such as folding laundry, tending plants, or sorting objects) provide continuity of identity and reduce agitation in people with dementia more effectively than passive group entertainment.","watch_out":"Ask the activities coordinator to describe what a typical day looks like for a resident with more advanced dementia who cannot easily join a group session, and ask whether there is a dedicated budget and staff time for one-to-one engagement rather than relying only on group activities."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The Well-led domain was rated Good at the January 2025 inspection. The home is managed by Ms Babita Lama as registered manager, with Mr Jandryle Umacob Trondillo as the nominated individual. A Good rating here indicates that the inspectors found governance, oversight, and leadership to meet the required standard. The overall improvement from the previous Requires Improvement rating suggests that leadership has driven meaningful change across the home. The published summary does not describe the manager's visibility on the floor, staff culture, or how the home handles complaints and feedback, so these must be assessed directly.","quotes":[],"family_meaning":"Management quality accounts for 23.4% of positive family reviews in our data, and communication with families accounts for 11.5%. Good Practice research identifies leadership stability as the strongest predictor of whether a care home's quality will improve or decline over time. The fact that this home has moved from Requires Improvement to Good overall is a positive signal, but the continuation of a Requires Improvement in Safety suggests the work is not complete. For you as a family member, the most important question is whether the manager is visible and accessible, whether staff feel able to raise concerns, and whether you would be told promptly if something happened to your parent.","evidence_base":"The Good Practice evidence review found that care homes with stable, visible leadership and a culture where staff at all levels can raise concerns without fear consistently outperform those where management is distant or where staff turnover is high, regardless of the overall inspection rating.","watch_out":"When you visit, ask to meet the registered manager in person and ask how long they have been in post. Ask them directly: if something went wrong with my parent's care, how would I find out and how quickly? A manager who answers this with a specific, confident process rather than a general reassurance is a good sign."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides care for adults over 65, with specific experience supporting people living with dementia.. Gaps or open questions remain on While dementia care is offered at Coplands, the specific approaches and support available for residents with dementia would need to be discussed directly with the home. — areas worth probing directly during a visit.