Castleford House Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds43
- SpecialismsCaring for adults over 65 yrs, Dementia, Mental health conditions, Physical disabilities
- Last inspected2019-06-22
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STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement85
- Food quality65
- Healthcare70
- Management & leadership88
- Resident happiness75
What inspectors found
Inspected 2019-06-22
Is this home safe?
Is the care effective?
Effective is rated Good at the July 2024 inspection. This domain covers whether staff have the training and knowledge to care well for your parent, whether care plans are detailed and kept up to date, and whether your parent's health needs including nutrition, hydration, and access to GPs are reliably met. The home lists dementia as a specialism, meaning inspectors would have expected to see evidence of appropriate dementia-specific practice. The published summary does not include detail about training content, care plan review frequency, or food provision.Is this home caring?
Caring is rated Good at the July 2024 inspection. This domain covers whether staff are kind and respectful, whether your parent's privacy and dignity are maintained, and whether care is delivered at a pace that suits your parent rather than the rota. A Good rating means inspectors observed positive interactions and were satisfied that dignity was upheld. The published summary does not include specific quotes from residents or families, nor direct inspector observations about individual staff interactions.Is the home responsive?
Responsive is rated Outstanding at the July 2024 inspection, the highest possible rating. This domain covers whether the home tailors care to each person's individual preferences, history, and needs, whether activities are varied and meaningful, and whether end-of-life care is handled with sensitivity. Outstanding in Responsive means inspectors found practice that went significantly beyond what is normally expected. The published summary does not include the specific examples or observations that would have supported this rating.Is the home well-led?
Well-led is rated Outstanding at the July 2024 inspection. This domain covers whether the home has stable, visible leadership, whether staff feel supported and able to raise concerns, whether governance systems are effective, and whether the home actively improves. Outstanding here means inspectors found an exceptionally well-managed home with a positive culture. The registered manager is Mrs Tracy Jane Slim, and the nominated individual is Mrs Angela Hooper. The home is operated by Milkwood Care Ltd.
Source: CQC inspection report →
What the evidence base says
The home specialises in caring for people over 65 who may be living with dementia, mental health conditions or physical disabilities. As a home experienced in dementia care, Castleford House understands the complex needs that come with memory loss and confusion. Their specialist approach means residents with dementia receive care that's adapted to their changing needs. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Castleford House Nursing Home achieved an Outstanding overall rating, driven by particularly strong scores in Responsive and Well-led. The individual domain scores here reflect the limited specific detail available in the published summary rather than any concern about quality.
Homes in South West typically score 68–82.Worth a visit
Castleford House Nursing Home in Chepstow was rated Outstanding at its assessment in July 2024, with the report published in November 2024. This is the highest rating inspectors award and fewer than five per cent of care homes in England and Wales achieve it. The home scored Outstanding in both Responsive and Well-led, meaning inspectors found exceptional practice in how the home tailors care to individuals and in the quality of its leadership and governance. Safe, Effective, and Caring were all rated Good. The main limitation of this report is that the published summary available for analysis is brief and does not include the detailed observations, quotes, or specific examples that a full inspection narrative would normally contain. The Outstanding rating is a strong signal, but you should visit in person and ask the questions in the checklist below, particularly about night staffing ratios, agency staff usage, and how the home communicates with families when something changes. Ask to speak with the registered manager, Mrs Tracy Jane Slim, and ask how long she has been in post, as leadership stability is one of the strongest predictors of sustained quality in the Good Practice evidence base.
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In Their Own Words
How Castleford House Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Thoughtful nursing care when families need it most
Dedicated nursing home Support in Chepstow
When someone you love needs nursing care, you want to know they'll be looked after with real understanding. Castleford House Nursing Home in Chepstow provides specialist support for older people, including those living with dementia, mental health conditions and physical disabilities. The team here knows that good care means being there for families too, especially during difficult times.
Who they care for
The home specialises in caring for people over 65 who may be living with dementia, mental health conditions or physical disabilities.
As a home experienced in dementia care, Castleford House understands the complex needs that come with memory loss and confusion. Their specialist approach means residents with dementia receive care that's adapted to their changing needs.
“If you'd like to see how Castleford House could support your family member, getting in touch for a chat might be a good first step.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Castleford House Nursing Home achieved an Outstanding overall rating, driven by particularly strong scores in Responsive and Well-led. The individual domain scores here reflect the limited specific detail available in the published summary rather than any concern about quality.
Homes in South West typically score 68–82.Worth a visit
Castleford House Nursing Home in Chepstow was rated Outstanding at its assessment in July 2024, with the report published in November 2024. This is the highest rating inspectors award and fewer than five per cent of care homes in England and Wales achieve it. The home scored Outstanding in both Responsive and Well-led, meaning inspectors found exceptional practice in how the home tailors care to individuals and in the quality of its leadership and governance. Safe, Effective, and Caring were all rated Good. The main limitation of this report is that the published summary available for analysis is brief and does not include the detailed observations, quotes, or specific examples that a full inspection narrative would normally contain. The Outstanding rating is a strong signal, but you should visit in person and ask the questions in the checklist below, particularly about night staffing ratios, agency staff usage, and how the home communicates with families when something changes. Ask to speak with the registered manager, Mrs Tracy Jane Slim, and ask how long she has been in post, as leadership stability is one of the strongest predictors of sustained quality in the Good Practice evidence base.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Castleford House Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Castleford House Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Thoughtful nursing care when families need it most
Dedicated nursing home Support in Chepstow
When someone you love needs nursing care, you want to know they'll be looked after with real understanding. Castleford House Nursing Home in Chepstow provides specialist support for older people, including those living with dementia, mental health conditions and physical disabilities. The team here knows that good care means being there for families too, especially during difficult times.
Who they care for
The home specialises in caring for people over 65 who may be living with dementia, mental health conditions or physical disabilities.
As a home experienced in dementia care, Castleford House understands the complex needs that come with memory loss and confusion. Their specialist approach means residents with dementia receive care that's adapted to their changing needs.
Management & ethos
The nursing team at Castleford House seems to really know their stuff. When challenging situations come up, they work out what needs doing and get on with it. Families have found the staff particularly supportive during end-of-life care, with nurses showing both clinical knowledge and genuine compassion when it matters most.
“If you'd like to see how Castleford House could support your family member, getting in touch for a chat might be a good first step.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
