Carseld Residential Home

What families say

Visitors describe walking into a warm environment where staff are pleasant and welcoming. The home has a comfortable, homely feeling that puts families at ease when they visit.

Based on 4 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity60
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare50
• Management & leadership65
• Resident happiness55

What inspectors found

Inspected 2023-07-08 · Report published 2023-07-08 · Inspected 1 times in the last three years

• Is this home safe?

  Requires improvement

  {"found":"The Safe domain was rated Requires Improvement at the June 2023 inspection u2014 the only domain not to achieve a Good or higher rating. This means inspectors identified at least one area where safety standards were not consistently met. The specific concerns are not detailed in the published inspection text available, which limits the ability to contextualise this finding precisely. The home is registered for 22 beds across a service that supports people with dementia, physical disabilities, and sensory impairments u2014 a population with heightened safety needs. Families should treat this rating seriously and seek specific clarification from the home.","quotes":[],"family_meaning":"A Requires Improvement in Safe is the finding most likely to affect your mum or dad directly, and it deserves a direct conversation with the manager before you make a decision. Our family review data shows that 14% of positive reviews specifically mention staff attentiveness as a reason families feel their parent is safe u2014 so ask how the home has addressed whatever the inspection concern was. Good Practice research consistently shows that night-time is where safety most often slips in smaller residential homes, so ask specifically how many staff are on duty after 8pm and whether they are permanent or agency. If the home has made improvements since July 2023, they should be able to show you evidence u2014 updated risk assessments, medication audits, or a recent internal quality review.","evidence_base":"The IFF Research / Leeds Beckett rapid evidence review found that agency staff reliance is one of the most consistent predictors of safety incidents in care homes, because continuity of staffing is fundamental to recognising when something is wrong with a resident whose baseline you know well.","watch_out":"Ask the manager: 'What specifically did the inspection find under Safe, and what changes have you made since July 2023? Can you show me your most recent medicines audit and your falls log for the past three months?'"}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the June 2023 inspection. This covers whether staff have the right training, whether care plans reflect individual needs, whether healthcare is well coordinated, and whether people's nutrition and hydration needs are met. A Good rating indicates inspectors were broadly satisfied with these areas. However, the published inspection text does not include specific observations, direct quotes, or concrete examples to support this rating, making it difficult to paint a detailed picture for families. The home lists dementia as a specialism, which means families should expect specific evidence of dementia-focused training and care planning.","quotes":[],"family_meaning":"A Good Effective rating is reassuring, but the lack of published detail means you should use a visit to probe what 'effective' actually looks like day to day for your parent. Our family review data shows that 20.9% of positive reviews mention food as a key indicator of how much a home genuinely cares u2014 so tasting a meal or seeing the menu is a practical and meaningful thing to do on a visit. Good Practice evidence emphasises that care plans should be living documents reviewed regularly with family involvement, not static paperwork. Ask how often your parent's care plan would be reviewed and how you would be included in that process.","evidence_base":"The Leeds Beckett evidence review found that dementia-specific training u2014 covering non-verbal communication, behaviour as communication, and person-centred approaches u2014 significantly improves outcomes for residents, but the content and recency of training matters as much as whether it was completed.","watch_out":"Ask: 'Can you show me an example of how a care plan is updated when a resident's needs change? How would I be contacted and involved in that review for my parent?'"}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the June 2023 inspection. This domain covers how staff interact with residents u2014 whether they are kind, respectful, and genuinely interested in the people they care for. A Good rating suggests inspectors were satisfied that the home's culture of care was broadly positive. The published inspection text does not include direct quotes from residents or families, or specific observations of staff-resident interactions, which would normally be the richest evidence in this domain. Families should bear this in mind and use a visit to form their own direct impressions.","quotes":[],"family_meaning":"Staff warmth is the single most important factor in our DCC family review data u2014 57.3% of positive reviews specifically mention how friendly and welcoming staff are. A Good Caring rating is a positive signal, but the most reliable evidence you will gather is what you observe on an unannounced or self-arranged visit: are staff making eye contact with residents, using their preferred names, moving at the resident's pace rather than their own? Good Practice research underlines that for people living with dementia, non-verbal communication u2014 a calm tone, a reassuring touch, a patient pause u2014 is as important as words, and often more so. Watch how staff respond when a resident seems unsettled or confused.","evidence_base":"The IFF Research rapid evidence review found that person-centred care u2014 knowing individual preferences, histories, and communication styles u2014 is the strongest predictor of resident wellbeing in dementia care settings, and is best evidenced through direct observation of staff-resident interactions rather than documentation alone.","watch_out":"When you visit, notice whether staff address residents by the name the resident prefers, and whether any interactions feel rushed. Ask a staff member: 'What do you know about my parent's life before they came here, and how does that shape how you care for them?'"}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the June 2023 inspection. This covers whether the home tailors its care to individual needs and preferences, whether there is a meaningful activities programme, and whether complaints are handled properly. A Good rating suggests inspectors were satisfied that the home was broadly meeting individual needs. The published inspection text does not include specific examples of activities offered, individual engagement for people with advanced dementia, or resident or family feedback about personalisation of care. The home supports residents with a wide range of needs including dementia and sensory impairment, which makes tailored responsiveness especially important.","quotes":[],"family_meaning":"Our family review data shows that 27.1% of positive reviews mention residents appearing happy and settled u2014 which is closely linked to whether daily life feels meaningful and engaged rather than passive. A Good Responsive rating is encouraging, but ask specifically what a typical day looks like for someone at your parent's stage of dementia. Good Practice evidence is clear that group activities alone are not sufficient u2014 people with more advanced dementia need one-to-one engagement, and familiar everyday tasks (folding, sorting, gardening) can provide continuity and comfort that structured activities sometimes cannot. Ask whether there is a dedicated activities coordinator and what their hours are.","evidence_base":"The Leeds Beckett evidence review found that Montessori-based and individually tailored activity approaches u2014 including meaningful occupation drawn from a person's life history u2014 significantly reduce distress behaviours in people living with dementia, compared to group-only activity programmes.","watch_out":"Ask: 'If my parent can no longer join group activities, what one-to-one engagement would they receive, and who is responsible for making that happen each day? Can I see the activities schedule for the past month?'"}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the June 2023 inspection. The home is run by Ann Tuplin Care Homes Ltd, with Mrs Hannah Louise Peasgood as Registered Manager and Mr Jai Kumar as Nominated Individual. A Good Well-led rating suggests inspectors found evidence of effective governance, a positive staff culture, and accountability structures broadly in place. The published inspection text does not include specific examples of how the leadership team operates day to day, how staff are supported to raise concerns, or what quality assurance processes are in place. This is the only inspection on record for this home.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of sustained quality in a care home u2014 our family review data shows that 23.4% of positive reviews mention the management team as a reason for confidence. A Good Well-led rating is reassuring, and the fact that a named Registered Manager is in post is important. However, this is the first recorded inspection for this home, so there is no historical trend to draw on. Good Practice evidence shows that homes with stable, visible leadership u2014 where staff feel able to raise concerns without fear u2014 consistently outperform those where there is frequent management turnover or a top-down culture. Ask how long the current manager has been in post and how they gather feedback from families.","evidence_base":"The IFF Research rapid evidence review found that leadership stability and a culture of psychological safety u2014 where staff can raise concerns and management acts on them u2014 is the most consistent structural predictor of care quality over time in residential settings.","watch_out":"Ask the manager directly: 'How long have you been in this role, and how do you gather feedback from families? If I had a concern about my parent's care, what would happen next?'"}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team at Carseld supports people with sensory impairments and physical disabilities, as well as caring for adults both under and over 65.. Gaps or open questions remain on Staff here have experience supporting residents living with dementia. The home's warm atmosphere and structured daily routines help create a reassuring environment. — areas worth probing directly during a visit.