Brough Manor Care Home

What families say

Long-term residents' families describe a warm atmosphere where staff create a welcoming environment. The home appears to work well for some older residents who've settled in over months or years.

Based on 7 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare50
• Management & leadership60
• Resident happiness55

What inspectors found

Inspected 2018-05-25 · Report published 2018-05-25 · Inspected 1 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the April 2018 inspection. This domain covers staffing levels, medicines management, infection control, and how the home manages risk. No specific observations, staffing ratios, or examples of safety practice are recorded in the published findings. The home is registered to support people with dementia, physical disabilities, and sensory impairments, all of which require specific safety considerations. The published report does not describe how those needs are managed in practice.","quotes":[],"family_meaning":"A Good safety rating is reassuring as a starting point, but it tells you relatively little on its own, particularly for a report that is more than seven years old. Our family review data shows that staffing attentiveness is a theme in 14% of positive reviews, meaning families notice and care about whether staff are present and responsive, not just whether a rating box has been ticked. The Good Practice evidence base highlights that safety risks most often emerge on night shifts and in homes that rely heavily on agency staff, neither of which is addressed in this report. You should treat this Good rating as a prompt to ask specific questions rather than a guarantee of current safety.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that night staffing levels are a consistent predictor of safety incidents in care homes, and that high agency staff usage undermines the consistency of care that keeps people safe. Neither is addressed in the available inspection text.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks. Count the number of permanent staff versus agency staff on night shifts, and ask what the minimum staffing level is overnight for 26 residents."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the April 2018 inspection. This domain covers care planning, staff training, healthcare access, and nutrition. The home lists dementia as a specialism, which means inspectors would have considered whether staff training and care approaches are appropriate for people living with dementia. No specific detail about training content, care plan quality, GP access, or food is recorded in the available report text. The Good rating indicates inspectors were satisfied, but the evidence behind that satisfaction is not visible in the published findings.","quotes":[],"family_meaning":"Food quality appears in 20.9% of our positive family reviews and is consistently described in the evidence base as a marker of whether a home genuinely understands the person in their care, not just their clinical needs. Healthcare access, covering GP visits, medication management, and health monitoring, is cited in 20.2% of reviews. Neither is described in specific terms in this report. If your parent has dementia, you should ask directly what dementia-specific training staff have completed and how recently, because the Good Practice evidence is clear that generic care training is not sufficient for a specialist dementia home.","evidence_base":"The Leeds Beckett rapid evidence review found that care plans function best as living documents updated in response to changes in a person's condition, with families actively involved in reviews. There is no information in this report about how frequently care plans are reviewed or whether families are included.","watch_out":"Ask to see an anonymised example of a care plan and ask how often it is reviewed. Then ask when your parent's plan would first be updated after admission, and who from the family would be invited to contribute to that review."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the April 2018 inspection. This domain covers staff warmth, dignity, respect, and whether people are treated as individuals. No direct observations of staff interactions are recorded in the available text, and no resident or relative quotes appear in the published findings. The Good rating indicates that inspectors were satisfied with the quality of relationships and the manner in which care was delivered. Without specific examples, it is not possible to describe what that looked like in practice.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. These are the things families notice first and remember longest. The inspection rating tells you inspectors were satisfied, but Good Practice evidence is clear that non-verbal communication matters as much as verbal: whether staff make eye contact, use a calm tone, and address your parent by the name they prefer are all observable signals you can assess yourself on a visit. Because this report contains no direct observations, your own first visit carries particular weight.","evidence_base":"The Good Practice evidence base identifies that person-centred caring requires staff to know the individual, including their life history, preferred name, and daily routines. Knowing and using this information consistently is a stronger indicator of genuine care quality than a domain rating alone.","watch_out":"When you visit, listen to how staff address the people who live there. Do they use preferred names or just first names? Do they crouch to eye level when speaking to someone seated? Do they knock before entering a room? These small moments tell you more than any rating."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the April 2018 inspection. This domain covers activities, engagement, individuality, and how the home responds to complaints and end-of-life needs. No descriptions of specific activities, individual engagement, or complaint handling are included in the published findings. The home supports people with a range of needs including dementia and sensory impairment, both of which require tailored rather than generic activity provision. The inspection does not describe what that looks like in practice at Brough Manor.","quotes":[],"family_meaning":"Activities appear in 21.4% of positive family reviews, and resident happiness and engagement feature in 27.1%. These are not just nice extras: for someone living with dementia, meaningful occupation during the day directly affects sleep, mood, and behaviour. The Good Practice evidence is particularly clear that group activities alone are not sufficient for people with more advanced dementia, who need one-to-one engagement tailored to their abilities and interests. The inspection gives you no detail on how Brough Manor approaches this, so it is one of the most important things to explore directly when you visit.","evidence_base":"The Leeds Beckett evidence review found that Montessori-based approaches and everyday household tasks (such as folding, watering plants, or preparing food) are among the most effective forms of engagement for people with dementia, providing continuity with familiar roles and a sense of purpose.","watch_out":"Ask the manager what would happen on a typical Tuesday afternoon for someone who cannot take part in a group activity. Ask who specifically would spend one-to-one time with your parent, and for how long each day. Then ask to see the activity schedule from the previous week, not the planned one."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the April 2018 inspection. A named registered manager (Miss Deborah Gillian Leoni) and a nominated individual (Mr Bradley William Birmingham) are confirmed in the registration record. This domain covers leadership culture, governance, staff support, and how the home learns from incidents and feedback. No specific examples of governance practice, staff feedback mechanisms, or audit processes are described in the available report text. The Good rating indicates inspectors were satisfied with the leadership structure, but the evidence behind that is not visible in the published findings.","quotes":[],"family_meaning":"Management quality appears in 23.4% of positive family reviews, and communication with families is a theme in 11.5%. The Good Practice evidence base is clear that leadership stability is one of the strongest predictors of quality over time: homes with settled, visible managers tend to maintain standards more consistently than those that experience frequent turnover. The inspection was carried out more than seven years ago, so you do not know whether the named manager is still in post, and that matters enormously. A change in manager since 2018 could mean the culture described in the inspection no longer reflects what you would find today.","evidence_base":"The IFF Research rapid evidence review found that stable, empowering leadership, where staff feel able to raise concerns without fear, is a consistent predictor of good care quality outcomes. Leadership instability, even when not reflected in ratings, often precedes a decline in standards.","watch_out":"Ask the current manager directly how long they have been in post. If there has been a management change since 2018, ask how the transition was handled and what has changed. Also ask how staff raise concerns, and what the most recent change or improvement was that came from a staff suggestion."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home lists care for sensory impairments, physical disabilities and residents both under and over 65. They also indicate dementia support.. Gaps or open questions remain on While dementia care is listed as a specialism, the serious concerns raised about respite care and resident autonomy suggest families should ask detailed questions about their approaches and safeguarding procedures. — areas worth probing directly during a visit.