Belong Newcastle-under-Lyme
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds74
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities
- Last inspected2021-03-04
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STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
The DCC shortlist gives every home you visit a structured record: the same twelve questions, answered the same way, every time. When you’re ready to choose, pull any two homes side by side and compare them directly. Same criteria, same evidence, your notes and your scores.
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors frequently comment on the welcoming nature of the household teams. The staff create a friendly atmosphere that helps put families at ease during what can be difficult visits.
The eight family priority themes
- Staff warmth72
- Compassion & dignity74
- Cleanliness65
- Activities & engagement65
- Food quality65
- Healthcare55
- Management & leadership74
- Resident happiness68
What inspectors found
Inspected 2021-03-04
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the May 2022 inspection. This domain covers training, care planning, healthcare access, and nutrition. The published report text does not include specific observations about how care plans are written, how often they are reviewed, or how staff training in dementia care is delivered. The Good rating indicates that inspectors did not identify significant concerns in these areas, but the available text does not allow for a more detailed picture.Is this home caring?
The Caring domain was rated Good at the May 2022 inspection. This domain covers staff warmth, dignity, respect, and whether residents are treated as individuals. The published report text does not include direct inspector observations or resident and relative quotes from the caring domain, so the basis for the Good rating cannot be examined in detail from the available findings. No concerns about dignity or respect were highlighted.Is the home responsive?
The Responsive domain was rated Good at the May 2022 inspection. This domain covers activities, individual engagement, and how the home responds to residents' personal preferences and changing needs. The published report text does not describe specific activity programmes, individual engagement approaches, or end-of-life care planning in detail. No concerns about responsiveness were highlighted by the inspection.Is the home well-led?
The Well-led domain was rated Good at the May 2022 inspection. A named registered manager, Mrs Lisa Kate Wild, and a named nominated individual, Mrs Rebecca Louise Woodcock, are recorded as in post. The home is operated by Belong Limited. The Good rating in this domain suggests governance structures, accountability mechanisms, and a positive staff culture were found to be in place at the time of inspection. The published text does not describe specific governance processes or staff culture observations in further detail.
Source: CQC inspection report →
What the evidence base says
The home provides residential care for adults over 65, including those living with dementia. They also support younger adults and people with physical disabilities. For residents living with dementia, the household model aims to create smaller, more familiar living environments within the larger community. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Belong Newcastle-under-Lyme scores 71 out of 100. Four domains were rated Good at the last inspection, including caring and leadership, but Safety was rated Requires Improvement, which pulls the overall picture down and means there are specific questions you should press on before making a decision.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
Visitors frequently comment on the welcoming nature of the household teams. The staff create a friendly atmosphere that helps put families at ease during what can be difficult visits.
What inspectors have recorded
How it sits against good practice
As a newer addition to the area, the home continues developing its approach to care.
Worth a visit
Belong Newcastle-under-Lyme, at 65 Lower Street, was inspected in May 2022 and rated Good overall, an improvement on its previous Requires Improvement rating. Four of the five inspection domains, Effective, Caring, Responsive, and Well-led, were all rated Good. The home supports 74 residents and lists dementia, physical disabilities, and care for adults both over and under 65 as its specialisms. A named registered manager and nominated individual are in post, suggesting leadership continuity. The one significant concern is that Safety was rated Requires Improvement at the last inspection. The published report does not spell out what the specific safety failings were, which means you cannot assess from the report alone how serious they were or whether they have been resolved. Before visiting, request a copy of the improvement action plan the home submitted to the regulator after the inspection, and on your visit ask the manager directly what the Safety rating related to and what evidence they have that it has been addressed. Also ask how many staff are on duty overnight, as night staffing is where safety most often slips in homes of this size.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Belong Newcastle-under-Lyme measures up against the other homes you’re considering. Free account.
In Their Own Words
How Belong Newcastle-under-Lyme describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Friendly household staff bring warmth to this new West Midlands home
Belong Newcastle-under-Lyme – Your Trusted nursing home
When families visit Belong Newcastle-under-Lyme, they often notice how approachable the household staff are. This newer care home in the West Midlands has been working through some early operational challenges while building its reputation for genuine warmth at the household level.
Who they care for
The home provides residential care for adults over 65, including those living with dementia. They also support younger adults and people with physical disabilities.
For residents living with dementia, the household model aims to create smaller, more familiar living environments within the larger community.
“As a newer addition to the area, the home continues developing its approach to care.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Belong Newcastle-under-Lyme scores 71 out of 100. Four domains were rated Good at the last inspection, including caring and leadership, but Safety was rated Requires Improvement, which pulls the overall picture down and means there are specific questions you should press on before making a decision.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
Visitors frequently comment on the welcoming nature of the household teams. The staff create a friendly atmosphere that helps put families at ease during what can be difficult visits.
What inspectors have recorded
How it sits against good practice
As a newer addition to the area, the home continues developing its approach to care.
Worth a visit
Belong Newcastle-under-Lyme, at 65 Lower Street, was inspected in May 2022 and rated Good overall, an improvement on its previous Requires Improvement rating. Four of the five inspection domains, Effective, Caring, Responsive, and Well-led, were all rated Good. The home supports 74 residents and lists dementia, physical disabilities, and care for adults both over and under 65 as its specialisms. A named registered manager and nominated individual are in post, suggesting leadership continuity. The one significant concern is that Safety was rated Requires Improvement at the last inspection. The published report does not spell out what the specific safety failings were, which means you cannot assess from the report alone how serious they were or whether they have been resolved. Before visiting, request a copy of the improvement action plan the home submitted to the regulator after the inspection, and on your visit ask the manager directly what the Safety rating related to and what evidence they have that it has been addressed. Also ask how many staff are on duty overnight, as night staffing is where safety most often slips in homes of this size.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Belong Newcastle-under-Lyme measures up against the other homes you’re considering. Free account.
In Their Own Words
How Belong Newcastle-under-Lyme describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Friendly household staff bring warmth to this new West Midlands home
Belong Newcastle-under-Lyme – Your Trusted nursing home
When families visit Belong Newcastle-under-Lyme, they often notice how approachable the household staff are. This newer care home in the West Midlands has been working through some early operational challenges while building its reputation for genuine warmth at the household level.
Who they care for
The home provides residential care for adults over 65, including those living with dementia. They also support younger adults and people with physical disabilities.
For residents living with dementia, the household model aims to create smaller, more familiar living environments within the larger community.
The home & environment
The bistro serves well-regarded dishes and cakes that families appreciate. The physical environment feels clean and fresh, creating pleasant communal spaces for residents and visitors.
“As a newer addition to the area, the home continues developing its approach to care.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
