Rosebery House

What families say

Relatives talk about how their loved ones settle in here for the long term — often staying for years rather than months. There's a sense that staff understand dementia isn't just about memory loss, but about maintaining dignity and connection.

Based on 10 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare55
• Management & leadership60
• Resident happiness55

What inspectors found

Inspected 2022-11-17 · Report published 2022-11-17 · Inspected 6 times in the last three years

• Is this home safe?

  Good

  {"found":"Rosebery House was rated Good for safety at its October 2022 inspection. The previous rating in this domain was Requires Improvement, so this represents a genuine step forward. The published inspection text does not include specific observations about medicines management, falls prevention, infection control, or staffing ratios. A registered manager is named and in post. Beyond the rating itself, the inspection does not provide detail that allows a family to understand what changed or what was observed.","quotes":[],"family_meaning":"A move from Requires Improvement to Good in safety is meaningful, but it is not a guarantee of what your parent will experience day to day. Good Practice research consistently highlights night staffing as the point where safety most commonly slips in residential care homes, and yet this inspection provides no detail on overnight cover for 30 residents. Agency staff reliance is another known risk factor for consistency of safe care, and again there is no information here. You will need to ask these questions directly. Do not rely on the rating alone to give you confidence about safety.","evidence_base":"The Good Practice in Dementia Care evidence base (IFF Research, Leeds Beckett University, 2026) identifies night staffing ratios and agency staff reliance as two of the strongest predictors of safety failures in dementia care settings. Neither is addressed in this inspection's published findings.","watch_out":"When you visit, ask the manager to show you the actual staffing rota for the last two weeks, not the planned template. Count how many permanent staff were on overnight shifts for 30 residents, and ask how many of those nights required agency cover."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The inspection rated Rosebery House as Good for effectiveness, which covers training, care planning, healthcare access, and food. The previous rating in this domain was Requires Improvement. The published text does not describe the content of staff training, the quality or review frequency of care plans, how GP and specialist access works, or what food provision looks like. The home is registered as a dementia specialism, but no detail about dementia-specific practice is available from the published findings.","quotes":[],"family_meaning":"Food quality is mentioned in 20.9% of the positive family reviews in DCC's dataset, making it a reliable visible signal of how much a home genuinely attends to individual needs. The inspection does not tell you whether your parent would get food they recognise, enjoy, and can eat safely. Similarly, for a home registered to care for people with dementia, the quality and currency of dementia training matters enormously. One key Good Practice finding is that care plans should function as living documents, updated after any meaningful change, not filed away after admission. Ask to see an example and check the last review date.","evidence_base":"The Good Practice evidence review identifies regular, family-inclusive care plan reviews as one of the strongest markers of person-led dementia care. A care plan that has not been reviewed in three months or more is a warning sign worth raising.","watch_out":"Ask to see the menu for the current week and ask how the home adapts food for residents who have difficulty swallowing or who have lost interest in eating, both of which are common in dementia. Also ask how often your parent's care plan would be reviewed and whether you would be invited to take part."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"Rosebery House was rated Good for caring at its October 2022 inspection, up from Requires Improvement. Caring covers staff warmth, dignity, respect, and how well the home supports independence. The published text contains no direct observations of staff interactions, no quotes from residents or relatives, and no examples of how dignity was maintained in practice. The rating is positive, but the evidence behind it is not visible in the published findings.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in DCC's review data, mentioned in 57.3% of positive reviews, and compassion and dignity follow close behind at 55.2%. These are the things families care about most. The inspection gives Rosebery House a Good rating here, but without specific observations or quotes it is impossible to know whether inspectors saw staff using preferred names, moving without hurry, or responding sensitively to distress. Non-verbal communication matters as much as verbal communication for people with dementia, and this is something you can only assess by being there. A first visit where you arrive unannounced, or at a busy time like late morning, will tell you more than any published report.","evidence_base":"The Good Practice evidence base emphasises that in dementia care, staff who know the individual's life history, preferences, and communication style consistently produce better wellbeing outcomes than those relying on generic approaches. This kind of knowledge is built over time by a stable, permanent team.","watch_out":"When you visit, notice how staff address residents in communal areas. Are they using first names or preferred names? Do they crouch to eye level when speaking to someone who is seated? Do they knock before entering rooms? These small behaviours are reliable indicators of genuine respect for dignity, and they are observable without asking anyone anything."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The inspection rated Rosebery House as Good for responsiveness, which covers activities, individualised care, and end-of-life support. The previous rating in this domain was Requires Improvement. No detail is available in the published text about the activities programme, how the home supports residents who cannot join group activities, or how end-of-life care is planned and delivered. The home is registered as a dementia specialism, but the published findings do not describe how activity provision is adapted for residents with advanced dementia.","quotes":[],"family_meaning":"Resident happiness and engagement account for 27.1% of what drives positive family reviews in DCC's data, and activities account for a further 21.4%. For someone living with dementia, meaningful activity is not an optional extra; it is directly linked to reduced anxiety, better sleep, and a calmer day-to-day experience. Good Practice research highlights that the most effective approaches are tailored to the individual, drawing on familiar tasks and life history, rather than relying solely on group sessions. A home with 30 residents and a dementia specialism should be able to tell you clearly what one-to-one engagement looks like for someone who cannot take part in a group.","evidence_base":"The Good Practice evidence review identifies Montessori-based and life-history-led individual activities as among the most effective approaches for reducing distress in people with moderate to advanced dementia. Group-only programmes leave the most vulnerable residents without meaningful engagement.","watch_out":"Ask the manager to describe a typical Tuesday for a resident who prefers not to join group sessions. If the answer is vague or defaults to television, push for more detail about what one-to-one engagement looks like and who delivers it."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"Rosebery House was rated Good for being well-led at its October 2022 inspection, having previously been rated Requires Improvement. A named registered manager, Mr Hamzeh Hani Shatnawi, is in post, alongside a nominated individual, Mr Hilen Shah. The published inspection text does not describe the manager's visibility on the floor, how staff are supported or able to raise concerns, what governance systems are in place, or how the home responded to the issues that led to the previous Requires Improvement rating. The improvement from Requires Improvement to Good across all five domains simultaneously suggests a meaningful change in leadership or approach.","quotes":[],"family_meaning":"Communication with families accounts for 11.5% of what drives positive reviews in DCC's data. Good Practice research identifies leadership stability as one of the strongest predictors of quality trajectory: homes with a consistent, visible manager tend to sustain improvements, while those with frequent turnover often slip back. The fact that every domain improved together is encouraging, but it also raises a natural question about what changed and whether those changes are embedded. Ask how long the current manager has been in post and whether there have been significant staff changes in the last year. If the improvement was driven by one person, you want to know they are staying.","evidence_base":"The Good Practice evidence base identifies management stability and a culture in which staff can speak up as the two leadership factors most strongly associated with sustained quality in dementia care settings. Neither can be assessed from the published inspection text alone.","watch_out":"Ask the manager directly: how long have you been in this role, and what were the main changes you made after the Requires Improvement rating? A confident, specific answer tells you something meaningful. An evasive or generic one is worth noting."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Rosebery House specialises in dementia care and supports adults over 65.. Gaps or open questions remain on The team shows real understanding of dementia's complexities, tailoring their approach to each person's specific needs. Families who've navigated dementia care elsewhere often comment on the difference this makes. — areas worth probing directly during a visit.