Nightingales Care Ltd

What families say

Families describe moments of genuine kindness here — staff who chat and joke with residents, helping them feel at ease. Some relatives speak warmly about seeing their loved ones encouraged toward independence where possible, with staff taking time to understand each person as an individual.

Based on 10 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality60
• Healthcare68
• Management & leadership72
• Resident happiness70

What inspectors found

Inspected 2019-08-24 · Report published 2019-08-24 · Inspected 4 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The inspection awarded a Good rating for Safe. Beyond this overall judgement, the published report text does not include specific observational detail about staffing levels, medicines management, infection control practices, or falls recording for this domain. The home is a nursing home, which means a registered nurse is required on site at all times, providing a structural safety baseline that a residential-only home does not offer. No concerns or breaches were identified.","quotes":[],"family_meaning":"A Good safety rating is reassuring, but the detail that matters most to families, how many staff are on overnight, how often agency workers cover shifts, and how the home responds when something goes wrong, is not visible in the published findings. Good Practice research consistently identifies night staffing as the point where safety most often slips in care homes, particularly for people living with dementia who may become distressed or fall during the night. The nursing registration is a genuine plus: it means your parent can receive clinical care on site without waiting for an ambulance or a GP visit in many situations. Until you can see the staffing rota and ask about incident logs directly, treat the Good rating as a starting point rather than a full answer.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that agency staff reliance is one of the strongest predictors of safety deterioration in care homes, as unfamiliar staff are less able to recognise changes in a person's usual behaviour or health.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not the template. Count how many shifts, especially overnight, were covered by agency staff rather than permanent employees, and ask what the nurse-to-resident ratio is on a typical night shift."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The inspection awarded a Good rating for Effective. The published report text does not provide specific detail about care plan content, GP access arrangements, dementia training, or how the home manages nutrition and hydration. The home's registration covers a wide range of needs including dementia, mental health conditions, physical disabilities, and sensory impairments, which requires staff to hold relevant competencies across several areas. No concerns were identified.","quotes":[],"family_meaning":"For a home caring for people with dementia alongside mental health conditions and physical disabilities, the quality of training and care planning matters enormously. Good Practice research shows that care plans work best when they are treated as living documents reviewed regularly with family input, rather than forms completed on admission and filed away. The inspection did not record specific detail about how often care plans are reviewed here or whether families are involved, so this is a direct question worth raising. Food quality, which our family review data shows influences 20.9% of positive reviews, is also not described in the available findings: ask to visit at a mealtime and to see a menu.","evidence_base":"The rapid evidence review found that dementia-specific training focused on communication and behaviour as communication, rather than task-based care skills alone, is associated with better outcomes for people living with dementia and lower rates of distress.","watch_out":"Ask how recently staff completed dementia-specific training, what it covered beyond basic awareness, and whether the home can show you a care plan for a current resident (anonymised) so you can judge how much individual detail it contains about that person's history, preferences, and routines."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The inspection awarded a Good rating for Caring. No specific inspector observations, resident quotes, or family testimonies are available in the published report text to illustrate what kind interactions look like day to day in this home. A Good rating in this domain means inspectors did not find evidence of poor practice, but the level of warmth and dignity in ordinary moments, how staff greet your parent in the morning, whether they move without hurry, whether they use preferred names, is not captured here.","quotes":[],"family_meaning":"Staff warmth is the single most important factor in our family review data, mentioned in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. These are the things families notice most and remember longest. The inspection findings here do not give us the specific observational evidence to score this domain highly, which is not necessarily a negative signal, it may simply reflect the level of detail published. What you need to do is see it yourself: watch how staff talk to residents in corridors and communal rooms, note whether they crouch down to eye level, and listen for whether preferred names are used.","evidence_base":"The Good Practice evidence base notes that non-verbal communication, tone, pace, and physical proximity, is as important as spoken words for people living with dementia, and that staff who move without hurry and make eye contact consistently produce lower rates of agitation in residents.","watch_out":"On your visit, find a moment to sit in a communal area for ten minutes without talking to staff. Watch whether staff walking past residents acknowledge them, whether anyone is sitting alone without any interaction for a prolonged period, and whether the pace of care looks unhurried or pressured."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The inspection awarded a Good rating for Responsive. The published report text does not describe the activities programme, one-to-one engagement for people who cannot join groups, how individual preferences are incorporated into daily life, or how the home handles complaints. The home cares for a broad mix of people with different needs, which makes responsiveness to individual preferences especially important. No concerns were identified.","quotes":[],"family_meaning":"Resident happiness accounts for 27.1% of positive family reviews and activities engagement for 21.4%, making this domain among the most visible to families visiting a home. Good Practice research shows that group activities alone are not enough, particularly for people with advanced dementia who may not be able to participate in organised sessions. Homes that provide meaningful one-to-one engagement, including familiar household tasks, sensory activities, or simply sitting together with a member of staff, produce better wellbeing outcomes. The inspection does not tell us whether this home does that. Ask directly, and ask to see last week's actual activity records rather than the planned programme.","evidence_base":"The rapid evidence review found that Montessori-based and person-centred activity approaches, which focus on matching activities to a person's past roles and abilities rather than generic group entertainment, significantly reduce agitation and improve engagement for people living with dementia.","watch_out":"Ask the activities coordinator to show you records from last week showing what one-to-one activities were provided to residents who cannot join group sessions. If the home cannot produce these records, or if one-to-one engagement is described only as a general intention rather than a recorded and planned part of each person's day, treat that as a gap to probe further."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The inspection awarded a Good rating for Well-led. A registered manager, Ms Carole Elaine Harrison, is named on the registration, and a nominated individual, Mr Timothy Kayode Ogunleye, is identified as the organisational oversight contact. A Good rating in this domain means inspectors found satisfactory governance, culture, and accountability arrangements. No specific detail about management visibility, staff culture, learning from incidents, or family communication is available in the published text.","quotes":[],"family_meaning":"Management stability is one of the strongest predictors of quality in care homes, according to Good Practice research. A home where the same registered manager has been in post for several years, is visible on the floor, and is known by name to both residents and staff, consistently performs better over time than one experiencing frequent leadership changes. Our family review data shows that communication with families accounts for 11.5% of positive reviews, and families who feel kept in the loop tend to trust the home more and raise concerns earlier. The inspection does not tell us how long the current manager has been in post or how families are communicated with, so ask both questions directly.","evidence_base":"The IFF Research and Leeds Beckett University review found that leadership stability and a culture where staff feel safe to speak up about concerns are the two strongest structural predictors of sustained quality in care homes.","watch_out":"Ask the registered manager how long they have been in post at this home, whether they work on site most weekdays, and how a family member would raise a concern if they were worried about something they had seen. The answer to that last question, whether it is specific and procedural or vague and reassuring, tells you a great deal about the culture of the home."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides specialist support for sensory impairments, physical disabilities and mental health conditions. They're set up to care for both younger adults under 65 and older residents.. Gaps or open questions remain on Staff here have experience supporting residents living with dementia, understanding the unique challenges this brings. The home accepts residents at different stages of their dementia journey. — areas worth probing directly during a visit.