Coppice Court Care Home

What families say

Families describe feeling genuinely included in daily life here, with no sense of being visitors intruding on routines. The atmosphere itself feels welcoming, and residents have enjoyed organised activities that keep days interesting and engaging.

Based on 9 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness65
• Activities & engagement60
• Food quality60
• Healthcare68
• Management & leadership45
• Resident happiness65

What inspectors found

Inspected 2019-06-11 · Report published 2019-06-11 · Inspected 1 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the April 2019 inspection. The published report does not include specific narrative detail about what inspectors found under this domain. The home is registered to provide nursing care as well as personal care, which means a qualified nurse should be on duty at all times. No specific concerns about falls, medicines management, or infection control were published in the summary findings available.","quotes":[],"family_meaning":"A Good rating for safety is reassuring, but the inspection is now over five years old and the published findings contain no specific detail about night staffing ratios, agency use, or how the home logs and learns from falls. Good Practice research consistently identifies night staffing as the point where safety most often slips, and our review data shows that staff attentiveness is mentioned in 14% of positive family reviews, suggesting it is something families notice and value. Because this home provides nursing care, you should be able to confirm that a registered nurse is on duty around the clock, which is not standard in residential-only homes. Ask to see how the home records and responds to incidents.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that agency staff reliance is one of the clearest predictors of safety risk, because unfamiliar staff do not know individual residents well enough to spot early signs of deterioration. Consistent, named carers matter most for people with dementia.","watch_out":"Ask the manager: how many permanent, named care staff were on the night shift last week, and how many of those shifts were covered by agency or bank staff? Ask to see the rota, not just the staffing policy."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the April 2019 inspection. The published summary does not include specific observations about care plan quality, GP access, medication management, or staff training in dementia care. The home declares dementia as a specialism, which should mean staff have relevant training, but the inspection text does not confirm the content or recency of that training.","quotes":[],"family_meaning":"An Effective rating suggests the home was meeting basic standards for care planning, health monitoring, and training at the time of inspection. However, with no specific detail published, it is difficult to assess how thoroughly this was evidenced. Food quality is a consistent marker of genuine person-centred care: our family review data shows food features in 20.9% of positive reviews, and Good Practice research identifies mealtimes as a key indicator of how well a home understands individual needs. Ask about care plan review schedules and whether families are routinely invited to contribute to them.","evidence_base":"The Good Practice evidence base identifies care plans as living documents that should be updated after any significant change in a person's condition or behaviour. Plans that reflect a person's history, preferences, and relationships are associated with better outcomes for people with dementia than plans focused only on clinical tasks.","watch_out":"Ask the manager: how often are care plans formally reviewed, and can you show me how a new resident's personal history, daily routines, and preferences are captured when they move in? Look for whether the plan reads like a person or like a checklist."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the April 2019 inspection. No specific observations about staff warmth, use of preferred names, or response to distress are included in the published summary. The Good rating indicates that inspectors were satisfied with how staff treated residents at the time of inspection, but no direct quotes from residents or relatives are available in the published text.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned by name in 57.3% of positive reviews, and compassion and dignity feature in 55.2%. These are the things families notice most, and they are also the things most visible to you on a visit. Because the published report offers no specific examples of how staff behaved with residents, you need to observe this yourself. Notice whether staff make eye contact with residents as they pass, whether they use first names or titles according to preference, and whether interactions feel unhurried. Non-verbal communication matters as much as words for people with advanced dementia, and Good Practice research confirms this is a skill that can be trained and assessed.","evidence_base":"Good Practice research consistently finds that person-led care depends on staff knowing the individual, not just their diagnosis. Homes where staff can describe a resident's life history, preferences, and personality score significantly higher on resident wellbeing measures than homes where care is task-focused.","watch_out":"Sit in a communal area for 20 minutes during your visit. Count how many times a member of staff initiates a conversation with a resident for reasons other than a task. Note whether any resident is sitting alone without being acknowledged."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the April 2019 inspection. The published summary does not include specific information about the activities programme, one-to-one engagement, or how the home supports residents who can no longer join group activities. No information about end-of-life planning or how the home responds to individual preferences is included in the available text.","quotes":[],"family_meaning":"A Responsive rating suggests the home was meeting individual needs at the time of inspection, but without specific detail it is hard to know what that looked like in practice. Activities engagement features in 21.4% of positive family reviews, and resident happiness in 27.1%. Good Practice research is clear that group activities alone are not sufficient for people with moderate or advanced dementia: one-to-one engagement, and the use of familiar everyday tasks such as folding, gardening, or preparing food, is associated with significantly better wellbeing. Ask specifically what happens for residents who cannot join a group session on a given day.","evidence_base":"The Good Practice evidence review found that Montessori-based and activity-focused approaches, particularly those incorporating everyday household tasks, reduce behavioural distress and improve wellbeing in people with dementia more reliably than structured group entertainment programmes.","watch_out":"Ask to see the actual activity log from the past two weeks, not the planned timetable. Check whether any one-to-one sessions are recorded, and ask who leads activities and whether that person is dedicated to the role or also carries a care caseload."}

  Verified by inspector

• Is the home well-led?

  Requires improvement

  {"found":"The Well-Led domain was rated Requires Improvement at the April 2019 inspection, making it the only domain not rated Good. The published summary does not detail what specific governance or leadership concerns were identified. A registered manager, Mrs Elga Ekonomi, was named in the registration record, with Ms Anna Gretchen Selby listed as nominated individual. A review in July 2023 found no evidence requiring a change to the overall Good rating, but the Well-Led domain rating was not specifically revisited.","quotes":[],"family_meaning":"A Requires Improvement rating in Well-Led is the most important flag in this report for families. Good Practice research is clear that leadership stability is one of the strongest predictors of care quality over time: homes with consistent, visible managers maintain standards more reliably than those where leadership is fragmented or where staff feel unable to raise concerns. Our family review data shows management and communication with families together account for a notable proportion of what families value. The fact that this rating has not been re-inspected since 2019 means you cannot know whether the concerns have been fully resolved. This must be your most direct line of questioning when you visit.","evidence_base":"The Leeds Beckett University rapid evidence review found that bottom-up staff empowerment, meaning staff who feel safe to raise concerns and who are supported by visible leadership, is one of the clearest markers of sustained quality in care homes. Homes where staff feel unheard are more likely to have undetected care problems.","watch_out":"Ask the manager directly: what were the specific concerns identified under Well-Led in the 2019 inspection, and what has changed since then? Also ask how long the current registered manager has been in post, and whether they are present at the home most working days."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home specialises in dementia care and supports adults over 65.. Gaps or open questions remain on Staff demonstrate understanding of dementia care needs, providing attentive support that maintains dignity even during the most challenging stages of the condition. — areas worth probing directly during a visit.