Ogilvy Court Care Home – DMP Healthcare

What families say

Based on 8 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness72
• Activities & engagement68
• Food quality65
• Healthcare72
• Management & leadership75
• Resident happiness70

What inspectors found

Inspected 2021-03-04 · Report published 2021-03-04 · Inspected 5 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The August 2024 inspection rated this domain as Good, an improvement from the previous Requires Improvement. The published report does not include specific observations about staffing levels, medicines management, falls procedures, or infection control. No detail is available about night staffing ratios or agency staff use. The improvement in this domain is noted but the evidence base in the published findings is limited.","quotes":[],"family_meaning":"A Good rating in safety after a period of Requires Improvement is an encouraging sign. However, Good Practice research from the Leeds Beckett University evidence review is clear that safety most often slips at night, when staffing is thinner and oversight is reduced. For a 56-bed home with residents who have dementia and mental health needs, night staffing numbers matter enormously. Our review data also shows that families cite staff attentiveness as a key safety concern. Because the published findings give no specific detail on night cover, agency use, or how incidents are logged and learned from, you cannot take the Good rating alone as reassurance on these specific points.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that safety incidents are disproportionately likely to occur on night shifts and that homes with high agency staff reliance have less consistent care, because agency workers are less familiar with individual residents' needs and behaviours.","watch_out":"Ask the manager: how many permanent carers and seniors are on the floor between 10pm and 7am for the 56 residents? Then ask what proportion of those night shifts in the past three months were covered by agency staff rather than the regular team."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The inspection rated Effective as Good. The published report does not include specific observations about care plan quality, GP access, dementia training content, or food provision. The home lists dementia and mental health as specialisms, but the findings available do not describe how specialist knowledge is embedded in day-to-day practice. No detail about care plan review frequency or family involvement in care planning is recorded.","quotes":[],"family_meaning":"A Good rating in Effective suggests that the basic systems for care planning, health monitoring, and training are working. But our family review data shows that food quality (cited in 20.9% of positive reviews) and healthcare access are the two practical markers families notice most quickly. The Good Practice evidence base is equally clear: a care plan is only as useful as the last time it was updated and acted on. For a parent with dementia, whose needs can change quickly, you need to know that plans are reviewed regularly and that the care team knows your parent as an individual, not just as a set of clinical needs. The published findings do not give you that reassurance directly.","evidence_base":"The Leeds Beckett University rapid evidence review identified care plans as living documents, meaning they need regular review and genuine family input to remain useful. Homes where care plans are updated only at set intervals and without family involvement were associated with poorer outcomes for residents with dementia.","watch_out":"Ask to see a sample care plan (anonymised if needed) and ask how often plans are formally reviewed. Then ask whether families are invited to those reviews or simply informed of changes after the fact."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The inspection rated Caring as Good. The published findings include no direct quotes from residents or relatives, no inspector observations of staff interactions, and no specific examples of how dignity and privacy are maintained. Staff warmth and unhurried care could not be assessed from the available text. The Good rating is noted, but the evidence behind it is not visible in the published summary.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, cited in 57.3% of positive reviews, and compassion and dignity are cited in 55.2%. These are not soft extras; they are what families remember and what defines daily life for your parent. The inspection gave a Good rating for Caring, but without specific observations or quotes, you cannot verify from this report alone what warmth looks like in practice at Ogilvy Court. The Good Practice research is clear that non-verbal communication matters as much as verbal, and that genuine person-centred care requires staff to know the individual, their history, their preferences, and their name. These things must be observed in person.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that person-led care, where staff know the individual's life history and communicate in ways that go beyond task-completion, is associated with significantly better wellbeing outcomes for people with dementia, even in advanced stages.","watch_out":"On your visit, watch how staff address residents when they pass them in corridors or communal areas. Are they using preferred names? Do they stop and make eye contact, or do they walk past? This is the clearest observable signal of genuine warmth, and no inspection report can substitute for seeing it yourself."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The inspection rated Responsive as Good. The published findings do not describe the activities programme, one-to-one engagement, or how the home tailors care to individual preferences. No detail is available about how residents with different levels of dementia are supported to maintain independence or engage meaningfully with daily life. End-of-life planning is not mentioned in the available text.","quotes":[],"family_meaning":"Activities and meaningful engagement are cited in 21.4% of positive family reviews, and resident happiness drives 27.1% of the most positive responses in our data. For a parent with dementia, especially one who can no longer join group activities easily, one-to-one engagement is what makes the difference between existing and actually living. The Good Practice evidence base is clear that tailored individual activities, including everyday household tasks, music, and sensory engagement, deliver measurably better outcomes than group-only programmes. The published findings do not tell you what the activities programme at Ogilvy Court actually looks like, so this must be explored directly.","evidence_base":"The Leeds Beckett University rapid evidence review found that Montessori-based and activity-based approaches, including familiar household tasks and individual reminiscence, significantly reduce distress and withdrawal in people with dementia, particularly when activities are tailored to the person's history and interests rather than delivered as a standard group programme.","watch_out":"Ask the activities coordinator to show you last month's records, not the planned schedule but the actual log of what happened. Then ask specifically what happens for a resident who cannot leave their room or cannot participate in a group: is there a named staff member who visits them individually, and how often?"}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The inspection rated Well-led as Good, and this domain was previously rated Requires Improvement. A named registered manager, Mrs Corina Mocanu, is recorded as being in post, with a nominated individual, Mr Gelu Lucian Balog, also named. The published findings do not describe how visible the manager is to residents and staff, how governance systems operate, or how the home responds to complaints and incidents. The improvement in this domain is noted but the evidence base is thin.","quotes":[],"family_meaning":"Good Practice research is unambiguous: leadership stability is one of the strongest predictors of care quality over time. A home that has improved from Requires Improvement to Good has demonstrated that someone is paying attention and acting on problems. That matters. Management quality is cited in 23.4% of positive family reviews in our data, and 11.5% of families specifically mention communication from management as a key factor. What you cannot tell from this report is whether the improvement is recent and fragile or embedded in a stable culture. The manager's tenure and the stability of the wider team are the questions to ask.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that leadership stability, particularly the tenure of the registered manager, is one of the most reliable predictors of sustained care quality. Homes where the manager has been in post for more than two years and where staff feel able to raise concerns show consistently better outcomes.","watch_out":"Ask the registered manager directly: how long have you been in this role, and what specific changes did you make after the previous Requires Improvement rating? The answer will tell you whether the improvement is understood and owned, or whether it was a compliance exercise."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home supports adults under 65 with physical disabilities and mental health conditions, alongside traditional care for older residents. They're equipped to care for people living with dementia at any age.. Gaps or open questions remain on For those living with dementia, the home provides dedicated support as part of their wider specialist services. They welcome residents with varying stages of memory loss. — areas worth probing directly during a visit.