Park House Care Home

What families say

Based on 8 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness72
• Activities & engagement65
• Food quality65
• Healthcare70
• Management & leadership75
• Resident happiness70

What inspectors found

Inspected 2020-01-10 · Report published 2020-01-10 · Inspected 4 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The inspection rated the Safe domain as Good at the April 2025 assessment. The published report does not include specific detail about staffing levels, medicines management, falls recording, or infection control practices. The previous rating included a Requires Improvement finding, which means something in the home's safety practices needed to change. The improvement to Good suggests those concerns have been addressed, but the published findings do not explain what changed.","quotes":[],"family_meaning":"A Good rating for safety is reassuring, but it tells you the baseline has been met rather than giving you a complete picture of how safe your parent would be day to day. The Good Practice evidence from the IFF Research and Leeds Beckett rapid review highlights that night staffing is where safety most commonly slips in care homes, and that heavy reliance on agency staff undermines the consistency that people with dementia particularly need. Because the inspection findings do not cover these areas in specific detail, you will need to ask directly. Our review data shows that families who feel confident about safety are almost always those who have seen the actual rota and spoken to night staff on a visit.","evidence_base":"The Good Practice evidence base (IFF Research and Leeds Beckett University, 2026) identifies night staffing ratios and agency staff reliance as the two most consistent predictors of safety failures in residential dementia care. Neither is addressed in the published findings for this home.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not the template schedule. Count how many permanent staff were on overnight and how many shifts were covered by agency workers."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The Effective domain was rated Good at the April 2025 inspection. The published report does not include specific information about staff dementia training, care plan content, GP access arrangements, or how food quality and dietary needs are managed. The home is registered as having dementia as a specialism, which means it has declared itself able to meet these needs, but the inspection text does not describe how that specialism is delivered in practice.","quotes":[],"family_meaning":"Food quality appears in 20.9% of positive family reviews in our data, and dementia-specific training is referenced in 12.7%. Both matter enormously for your parent's daily wellbeing, but neither is described in specific terms in the published findings. The Good Practice evidence is clear that care plans should be living documents, updated regularly and co-produced with families, rather than documents completed at admission and rarely revisited. Because the inspection does not describe care plan content or review frequency, you should ask to see an anonymised example and find out how often your parent's plan would be formally reviewed.","evidence_base":"The Good Practice evidence base (IFF Research and Leeds Beckett University, 2026) finds that care plans function as genuine tools for personalised care only when families are actively involved in writing and reviewing them, and when staff refer to them routinely rather than only at formal review points.","watch_out":"Ask the manager what dementia-specific training every care staff member has completed in the past 12 months, whether it covers non-verbal communication and distress recognition, and when training was last updated."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The Caring domain was rated Good at the April 2025 inspection. The published report does not include inspector observations of staff interactions, resident or relative quotes about how care feels, or specific examples of dignity and respect being upheld. A Good rating in this domain means the inspection found the standard had been met, but the published text does not give enough detail to understand what that looked like in practice.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, referenced in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. What families consistently describe is staff who use preferred names, move without hurry, and respond calmly when a resident becomes distressed. These are things you can observe directly on a visit without needing to ask anyone. The inspection confirms the standard was met but does not describe the texture of those interactions, so a visit is essential before you make a decision.","evidence_base":"The Good Practice evidence base (IFF Research and Leeds Beckett University, 2026) finds that non-verbal communication, tone of voice, physical proximity, and unhurried pace, matters as much as spoken interaction for people living with dementia, many of whom can read emotional tone even when verbal comprehension is reduced.","watch_out":"During your visit, watch how staff greet your parent and other residents when they pass in the corridor. Do they make eye contact, use names, and pause rather than hurrying past? This is one of the most reliable indicators of genuine warmth that you can assess without any prior knowledge of care."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The Responsive domain was rated Good at the April 2025 inspection. The published report does not include specific information about the activities programme, how one-to-one engagement is provided for residents who cannot join groups, or how the home responds to individual preferences and changing needs. The home is registered to support people with a range of conditions including dementia and sensory impairment, but the inspection text does not describe how activities or personalised responses are tailored to those needs.","quotes":[],"family_meaning":"Activities and engagement appear in 21.4% of positive family reviews, and resident happiness in 27.1%. For people living with dementia, having a life in a care home means more than joining group sessions. The Good Practice evidence is clear that individual, tailored activities, including familiar household tasks and one-to-one time, are more beneficial for wellbeing than group programmes alone, particularly for people with advanced dementia. The inspection does not describe what activities take place at Park House, so you will need to ask to see the activity records for the past fortnight and ask specifically what happens for residents who cannot join groups.","evidence_base":"The Good Practice evidence base (IFF Research and Leeds Beckett University, 2026) finds that Montessori-based and everyday task-based activities, such as folding, gardening, or simple cooking, are consistently associated with better wellbeing outcomes for people with dementia than passive group entertainment.","watch_out":"Ask to see the activity records for the past two weeks, not the planned programme but what actually happened. Then ask specifically: what does a typical day look like for a resident with advanced dementia who cannot join group activities?"}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The Well-led domain was rated Good at the April 2025 inspection, an improvement from the previous Requires Improvement rating. A named registered manager, Mrs Jennifer Nicole Draper, is confirmed as in post, alongside a nominated individual. The published report does not include detail about management visibility on the floor, staff culture, how concerns are raised and acted on, or how the home communicates with families. The improvement in this domain suggests leadership has strengthened, but the published text does not explain how.","quotes":[],"family_meaning":"Management and communication with families account for 23.4% and 11.5% of positive family reviews respectively in our data. The Good Practice evidence identifies leadership stability as one of the strongest predictors of quality trajectory: homes with consistent, visible managers tend to hold and improve their ratings over time. The fact that this home has moved from Requires Improvement to Good in Well-led is encouraging, but you should ask how long the current manager has been in post and how they communicate with families when something changes for their parent.","evidence_base":"The Good Practice evidence base (IFF Research and Leeds Beckett University, 2026) identifies leadership stability and a culture where staff feel able to raise concerns without fear as the two factors most strongly associated with sustained quality improvement in care homes.","watch_out":"Ask the manager directly: how long have you been in post, and how would you contact me if my parent had a fall, a medication change, or a difficult night? Their answer, and the speed and confidence with which they give it, tells you a great deal about how communication actually works in this home."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team at Park House supports residents with sensory impairments, mental health conditions, and dementia. They care for both younger adults under 65 and older residents.. Gaps or open questions remain on For those living with dementia, Park House provides specialized memory care within their residential setting. — areas worth probing directly during a visit.