Care home in East Grinstead, RH19 2GW, South East

Specialist Focus

Several families have seen their relatives with dementia settle well here, with staff showing understanding of how to support people through the transition into care.

The home cares for adults over 65 and has specific experience supporting people living with dementia.

Staff and Management

Most families describe feeling reassured by management during the admission process. However, one family experienced a difficult situation involving their relative's discharge, describing poor communication and a prolonged dispute that left them feeling unsupported.

What People Say

The rooms and facilities have made good first impressions on visiting families, who mention the space and activities available. There's adequate parking for visitors too, which makes regular visits easier.

Families talk about the friendly, professional way staff handle those first interactions when you're feeling most anxious about your decision. The welcoming approach seems to extend throughout the admission process, with several people noting how staff actively work to help residents adjust.

Summing Up

If you're considering Charters Court for your loved one, visiting will give you the clearest sense of whether it feels right for your family.