Ashleigh Residential Home

What families say

Families often mention how their relatives have settled in and remained content here for extended periods — some staying for many years. The atmosphere seems to encourage this stability, with residents appearing genuinely happy and engaged in daily activities.

Based on 7 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare50
• Management & leadership60
• Resident happiness55

What inspectors found

Inspected 2019-12-14 · Report published 2019-12-14 · Inspected 2 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the November 2019 inspection. The published summary does not include specific detail about staffing ratios, medicines management, falls recording, or infection control practices. No concerns were identified by inspectors in this domain. The home accommodates up to 25 people, which is a relatively small size and can support more consistent, familiar care. The inspection findings have not been updated since 2019.","quotes":[],"family_meaning":"A Good Safe rating means inspectors did not find evidence of harm, poor medicines practice, or staffing gaps at the time of the visit. However, our Good Practice evidence base highlights that night staffing is one of the areas where safety most commonly slips in smaller residential homes. The published report gives no detail on night cover for this 25-bed home, so you should ask specifically how many staff are on duty after 8pm and whether any of them are agency workers. Continuity of night staff matters especially for people living with dementia, who may become distressed in unfamiliar company.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that agency reliance undermines the consistency of care that people living with dementia need, particularly at night, when familiarity with an individual's patterns and preferences is most critical.","watch_out":"Ask the manager to show you last week's actual staffing rota for night shifts, not a template. Note how many named individuals appear more than once and how many are from an agency."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the November 2019 inspection. The home specialises in dementia care, which means inspectors would have considered training, care planning, and access to healthcare when forming this judgement. No specific detail about training content, GP access arrangements, care plan review schedules, or food provision is included in the published summary. The evidence here is general rather than specific.","quotes":[],"family_meaning":"A Good Effective rating tells you that inspectors were broadly satisfied with the home's knowledge and practice at the time of the visit, but it does not tell you whether your parent's care plan would be written in enough detail to capture who they really are. Our Good Practice evidence base shows that care plans work best when they are treated as living documents, updated after any significant change and shaped with input from family members. The inspection does not confirm whether this home does that. Ask to see a sample care plan structure on your visit, and ask how often they are reviewed and who is invited to contribute.","evidence_base":"The IFF Research and Leeds Beckett review found that dementia-specific training, particularly on non-verbal communication and understanding behaviour as expression, is one of the strongest predictors of person-centred care quality in residential settings.","watch_out":"Ask what dementia-specific training staff have completed in the last 12 months and whether it covers recognising distress in people who can no longer communicate verbally. Ask whether you would be invited to contribute to your parent's care plan review."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the November 2019 inspection. This domain covers staff warmth, dignity, respect, and independence. The published summary does not include direct observations of staff interactions, quotes from residents or relatives, or specific examples of how dignity was upheld. No concerns were identified. The evidence is a rating rather than a description.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity close behind at 55.2%. The signals families describe are practical ones: staff using your mum's preferred name without being prompted, not rushing her during personal care, and noticing when she seems unsettled. The inspection did not record specific observations of these behaviours, so you will need to observe them yourself on a visit. Walk through the home at a quiet time, not just during a scheduled tour, and watch how staff move and speak in corridors and communal areas.","evidence_base":"The Good Practice evidence base confirms that non-verbal communication is as important as verbal communication for people living with dementia. Staff who make unhurried eye contact, use a calm tone, and respond to facial expressions rather than waiting for words are demonstrating a higher standard of care.","watch_out":"During your visit, watch what happens when a resident seems confused or upset. Do staff stop what they are doing and respond calmly, or do they redirect quickly and move on? This is one of the most reliable things you can observe in a short visit."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the November 2019 inspection. This domain covers activities, individual engagement, end-of-life planning, and how well the home responds to each person's preferences and needs. No specific activities, named programmes, or individual examples are described in the published summary. The home is registered to support people living with dementia, so inspectors would have considered whether activities were meaningful and tailored, but no detail is published.","quotes":[],"family_meaning":"Activities and engagement are mentioned in 21.4% of positive family reviews, and resident happiness in 27.1%, making responsiveness one of the areas families notice most. Our Good Practice evidence base emphasises that group activities alone are not enough for people at more advanced stages of dementia, who may need one-to-one engagement built around their personal history, everyday household tasks, or sensory activities. The inspection did not confirm whether this home offers individual engagement of that kind. Ask to see the weekly activity schedule and ask specifically what happens for residents who cannot or do not want to join group sessions.","evidence_base":"The IFF Research and Leeds Beckett review found that Montessori-based and reminiscence approaches, particularly those using familiar household tasks and personal objects, consistently improve engagement and reduce distress in people with moderate to advanced dementia.","watch_out":"Ask the manager what happens on a typical afternoon for a resident who prefers not to join group activities. If the answer is that they sit in their room or in a chair in the lounge with the television on, that is worth weighing carefully."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the November 2019 inspection. The home has two named registered managers, Mrs Kelly-Jay Beeson and Miss Claire Doxey, with Miss Doxey also serving as the nominated individual. This dual management structure is noted in the registration data. No detail about management visibility, staff culture, governance processes, or how the home handles complaints and incidents is included in the published summary.","quotes":[],"family_meaning":"Management stability is one of the strongest predictors of care quality over time. Our Good Practice evidence base shows that homes with a consistent, visible manager tend to maintain standards more reliably than those with frequent leadership changes. The fact that two managers are named and one holds dual responsibility as nominated individual suggests an established structure, but the inspection does not tell us how long either manager has been in post or what the staff culture is like day to day. Communication with families is mentioned in 11.5% of positive reviews, so ask how the home would keep you informed if your parent had a fall, a health change, or a difficult day.","evidence_base":"The IFF Research and Leeds Beckett review found that leadership stability and a culture where staff feel safe to raise concerns are two of the most reliable predictors of sustained care quality in smaller residential homes.","watch_out":"Ask how long the current manager has been in post and whether there have been any significant changes to the senior team in the last two years. Then ask how you would be contacted if your parent had an unplanned hospital admission or a significant change in their condition."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home specialises in dementia care and supporting adults over 65. Their experience shows in how they handle the changing needs that often come with these conditions.. Gaps or open questions remain on Families with relatives living with dementia report seeing sustained contentment and engagement over long periods. The structured activities and responsive approach to individual needs seem particularly important for residents navigating cognitive changes. — areas worth probing directly during a visit.