Lola’s house residential care home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds47
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
- Last inspected2023-08-04
- Activities programmeThe home keeps things clean and tidy throughout, with regular entertainment and social events bringing energy to daily life. While the building itself could use some updating according to one visitor, the basics are well-maintained and there's a sense of order that helps residents feel secure.
- Visit Website
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe a place where staff take time to really connect with each resident. There's music playing, proper hugs when someone needs comfort, and carers who find ways to bring out smiles even on difficult days. People notice how staff adapt their approach for each person's needs, whether someone's dealing with confusion or just having a tough morning.
Based on 7 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness68
- Activities & engagement60
- Food quality60
- Healthcare65
- Management & leadership70
- Resident happiness68
What inspectors found
Inspected 2023-08-04 · Report published 2023-08-04 · Inspected 5 times in the last three years
Is this home safe?
{"found":"The Safe domain was rated Good at the July 2023 inspection, having previously been part of an Inadequate overall rating. This improvement indicates that inspectors were satisfied that risks to people living in the home had been addressed. The published inspection text does not provide specific detail about staffing ratios, medicines management, falls monitoring, or infection control practices at this inspection. The home cares for people with dementia and physical disabilities, meaning safe environments and consistent staffing are particularly important.","quotes":[],"family_meaning":"A move from Inadequate to Good in safety is not automatic and requires the inspection team to see real evidence of change. That is reassuring. However, good practice research from the IFF Research and Leeds Beckett rapid evidence review (2026) identifies night staffing as the area where safety most commonly slips in residential homes, and this inspection text does not tell you what happens after 8pm. For a home caring for people with dementia, consistent familiar faces overnight matter enormously. Our family review data shows that attentive staffing is mentioned in 14% of positive reviews by name, which places it firmly in the top concerns families raise.","evidence_base":"The 2026 rapid evidence review found that agency staff reliance is one of the most consistent predictors of safety risk in dementia care, because unfamiliar faces at night disorient residents and reduce early detection of deterioration.","watch_out":"Ask to see the actual staffing rota for the past two weeks, not a planned template. Count how many shifts on the dementia unit were covered by permanent staff versus agency workers, and ask specifically how many staff are on duty between 10pm and 6am for the 47 residents."}
Is the care effective?
{"found":"The Effective domain was rated Good at the July 2023 inspection. This domain covers how well the home assesses and meets people's needs, including training, care planning, healthcare access, and food. The published text does not include specific detail about how care plans are written or reviewed, what dementia training staff have completed, how GP access is arranged, or what the food offer looks like at mealtimes. The home lists dementia as a specialism, which means effective, trained, person-centred care should be a baseline expectation.","quotes":[],"family_meaning":"Food quality is cited in 20.9% of positive family reviews and is one of the clearest signals of whether a home genuinely cares about the people living there. It is also one of the easiest things to observe on a visit. Ask if you can sit in during lunch. Beyond food, the evidence base is clear that care plans should be living documents updated whenever your parent's needs change, not filed and forgotten. The Good rating here suggests inspectors were broadly satisfied, but you deserve specifics rather than a rating alone.","evidence_base":"The Leeds Beckett rapid evidence review found that regular structured healthcare access, including named GP links and proactive health monitoring, is associated with better outcomes for people with dementia in residential settings.","watch_out":"Ask the manager how often care plans are formally reviewed and when the last review happened for a current resident. Then ask to see an example of how a care plan was updated after a significant change in someone's health, and check whether families were included in that update."}
Is this home caring?
{"found":"The Caring domain was rated Good at the July 2023 inspection. This is the domain most directly connected to how staff treat your parent as a person, covering warmth, dignity, privacy, and respect for independence. The published inspection text does not include direct observations of staff interactions or quotes from residents or relatives to illustrate what kindness looks like in this home day to day. The home's dementia specialism means caring practice should include understanding non-verbal communication and responding to distress without relying on verbal cues.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of satisfaction in our family review data, cited in 57.3% of positive reviews, and compassion and dignity together are mentioned in 55.2%. That is what families remember and what matters most to your parent. A Good rating in Caring is the right outcome to see, but the absence of specific examples in the published text means you need to collect this evidence yourself on a visit. Watch how staff greet residents in corridors, whether they use preferred names, and whether anyone looks unhurried.","evidence_base":"The 2026 rapid evidence review confirms that for people with advanced dementia, non-verbal communication from staff, including tone, pace, and physical proximity, is as important as spoken words in determining whether a person feels safe and respected.","watch_out":"When you visit, sit quietly in a communal area for at least 20 minutes before announcing yourself to the manager. Watch whether staff make eye contact, use names, and crouch to the level of anyone seated. Ask a staff member what your parent's preferred name is and see whether they know without checking a file."}
Is the home responsive?
{"found":"The Responsive domain was rated Good at the July 2023 inspection. This domain covers whether the home tailors daily life to each individual, including activities, engagement, and how complaints are handled. The published text does not describe the activities programme, whether one-to-one engagement is available for people who cannot join group sessions, or how the home adapts to changing individual needs. The home supports people with dementia, physical disabilities, and sensory impairment, which means a one-size-fits-all activities offer would not be sufficient.","quotes":[],"family_meaning":"Activities are mentioned in 21.4% of positive family reviews, and resident happiness and engagement in 27.1%. These are not luxuries. For someone living with dementia, meaningful occupation throughout the day reduces agitation, preserves dignity, and slows some functional decline according to the 2026 Good Practice evidence base. The Good rating here is encouraging, but ask specifically about provision for your parent's stage of dementia. Group sessions are fine for some, but a person with more advanced dementia needs one-to-one engagement, and not all homes provide this consistently.","evidence_base":"The Leeds Beckett rapid evidence review found that Montessori-based and everyday task-based activity approaches, such as folding laundry or tending plants, produce better engagement outcomes for people with moderate to advanced dementia than structured group entertainment.","watch_out":"Ask the activities coordinator to describe what happened last Tuesday for a resident who cannot join group sessions, specifically. If the answer is vague or defaults to group activities, press for what one-to-one engagement looks like on a quiet weekday afternoon."}
Is the home well-led?
{"found":"The Well-led domain was rated Good at the July 2023 inspection, completing a full recovery from the previous Inadequate rating. This domain covers management visibility, governance, learning from incidents, and the culture staff experience. The home has a named registered manager, Mrs Sarah Catherine Andrew, and a nominated individual, Mrs Marlona Barbon Carter. The published text does not describe how long the current manager has been in post, whether staff feel able to raise concerns, or what governance systems are in place to monitor quality.","quotes":[],"family_meaning":"Management stability is one of the strongest predictors of quality trajectory in care homes, according to the 2026 Good Practice evidence base. A home that has moved from Inadequate to Good has demonstrated the capacity to improve, which is a meaningful signal. But the question now is whether that improvement is embedded or fragile. Our family review data shows that communication with families is mentioned in 11.5% of positive reviews, often as a differentiating factor. Ask how the manager communicates with families when something goes wrong, not just when things are going well.","evidence_base":"The IFF Research rapid evidence review (2026) found that leadership stability, meaning a manager who has been in post for more than 12 months and is visible to both staff and residents, is one of the most reliable predictors of sustained quality in care homes recovering from poor ratings.","watch_out":"Ask Mrs Andrew directly how long she has been registered manager at this home and what has changed since the previous Inadequate rating. Ask also whether any staff who were in post during the Inadequate period are still working there, and how the culture has shifted. A manager confident in their recovery will answer this directly."}
Source: CQC inspection report →
What the evidence base says
Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for adults both over and under 65, including those living with dementia, physical disabilities, and sensory impairments.. Gaps or open questions remain on Staff here understand the journey dementia takes, supporting residents with patience as memory and abilities change. They use music, activities and personal connection to maintain quality of life even as the condition advances. — areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Lola's House scores 72 out of 100, reflecting a genuine and significant turnaround from a previous Inadequate rating to a clean sweep of Good across all five inspection domains. The score sits in the positive-but-undetailed band because the published inspection text does not include specific observations, quotes, or examples to confirm how daily life looks for your parent.
Homes in Yorkshire & Humberside typically score 68–82.The three-lens summary
What families tell us
Families describe a place where staff take time to really connect with each resident. There's music playing, proper hugs when someone needs comfort, and carers who find ways to bring out smiles even on difficult days. People notice how staff adapt their approach for each person's needs, whether someone's dealing with confusion or just having a tough morning.
What inspectors have recorded
When families have questions or concerns, they find staff and management ready to help. The team shows real understanding when residents' needs change over time, staying patient and professional even when conditions like dementia progress. There's proper clinical awareness here alongside the emotional support.
How it sits against good practice
Sometimes the right care home is the one that sees each resident as they are today, while preparing thoughtfully for tomorrow.
Worth a visit
Lola's House Residential Home Limited, in Brough, East Yorkshire, was rated Good across all five inspection domains at its most recent inspection in July 2023. This is a meaningful result because it represents a full recovery from a previous Inadequate rating, which is a significant turnaround and tells you that the people running this home identified serious problems and fixed them. The home supports up to 47 people, including those living with dementia, physical disabilities, and sensory impairment, and it holds a formal Good rating for safety, effectiveness, caring, responsiveness, and leadership. The main uncertainty is straightforward: the published inspection text is brief and does not include direct observations, resident or family quotes, or specific examples of daily life. A Good rating confirmed after an Inadequate period is encouraging, but you cannot rely on the rating alone. Before or during your visit, ask to see last week's actual staffing rota (not a template), find out how many permanent staff work on the dementia unit at night, and ask how recently the home's registered manager, Mrs Sarah Andrew, took up post. Sit in a communal area for 20 minutes and watch how staff interact with your parent's potential neighbours. That will tell you more than any document.
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In Their Own Words
How Lola’s house residential care home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where patience and kindness meet life's changing needs
Dedicated residential home Support in Brough
When dementia or physical challenges change everything, families need somewhere that truly understands. Lola's House in Brough brings together trained staff who know how to support residents through difficult transitions, whether that's memory loss, mobility changes, or simply the challenges of getting older. This Yorkshire care home focuses on keeping life meaningful through music, activities and genuine warmth.
Who they care for
The home cares for adults both over and under 65, including those living with dementia, physical disabilities, and sensory impairments.
Staff here understand the journey dementia takes, supporting residents with patience as memory and abilities change. They use music, activities and personal connection to maintain quality of life even as the condition advances.
Management & ethos
When families have questions or concerns, they find staff and management ready to help. The team shows real understanding when residents' needs change over time, staying patient and professional even when conditions like dementia progress. There's proper clinical awareness here alongside the emotional support.
The home & environment
The home keeps things clean and tidy throughout, with regular entertainment and social events bringing energy to daily life. While the building itself could use some updating according to one visitor, the basics are well-maintained and there's a sense of order that helps residents feel secure.
“Sometimes the right care home is the one that sees each resident as they are today, while preparing thoughtfully for tomorrow.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
