Sutton Manor care home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds45
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
- Last inspected2019-03-16
- Visit Website
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Based on 6 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement68
- Food quality68
- Healthcare70
- Management & leadership72
- Resident happiness70
What inspectors found
Inspected 2019-03-16 · Report published 2019-03-16
Is this home safe?
{"found":"The Safe domain was rated Good at the January 2019 inspection. This domain covers staffing levels, medicines management, infection control, and how the home responds to accidents and incidents. No specific detail about staffing ratios, night cover, or falls management is included in the published summary. The home listed dementia as a specialism, which makes adequate staffing particularly important. The published text does not record any concerns in this area.","quotes":[],"family_meaning":"A Good Safe rating is reassuring as a starting point, but the absence of specific detail in this report means you cannot verify the specifics from the published findings alone. Good Practice research highlights that night staffing is where safety most commonly slips in care homes, particularly for people with dementia who may be unsettled after dark. Our family review data shows that safe environment and staff attentiveness together appear in around 26% of positive reviews, suggesting families notice and value these things directly. Because this inspection is over six years old, you should treat the rating as a historical baseline rather than a current guarantee. Ask to see the most recent accident and incident log, and find out how many staff are on duty overnight.","evidence_base":"The Good Practice evidence base (IFF Research and Leeds Beckett University, 2026) identifies agency staff reliance as one of the clearest predictors of inconsistent safety in care homes. Familiar permanent staff know each person's routines and respond faster to changes in behaviour or health.","watch_out":"Ask the manager to show you the staffing rota for last week, not a template. Count the number of permanent versus agency names on night shifts, and ask what the minimum staffing level is overnight for 45 residents."}
Is the care effective?
{"found":"The Effective domain was rated Good at the January 2019 inspection. This domain covers training, care planning, access to healthcare professionals, and food. Dementia is listed as a specialism, which implies staff should have specific training in this area. No detail about dementia training content, care plan quality, GP access frequency, or food choice is included in the published summary. The published text records no concerns in this domain.","quotes":[],"family_meaning":"Food quality appears in 20.9% of positive family reviews and is consistently described as a genuine marker of how much a home cares about the people living there. Care plans are equally important: Good Practice research describes them as living documents that should be updated as your parent's needs change, not completed once and filed away. Because this inspection is over six years old and contains no specific detail, you cannot rely on the rating alone to tell you whether care plans are current, whether your parent would have regular GP contact, or whether meals reflect individual preferences and dietary needs. These are all things to check directly.","evidence_base":"The Good Practice evidence base identifies care plan quality as a central marker of effective, person-centred care. Plans that reflect individual histories, preferences, and daily routines, and that are reviewed regularly with family involvement, are associated with better outcomes for people with dementia.","watch_out":"Ask to see an anonymised example of a care plan and ask how often they are formally reviewed. Find out whether families are invited to take part in those reviews, and ask how the home would adapt your parent's care if their needs changed significantly."}
Is this home caring?
{"found":"The Caring domain was rated Good at the January 2019 inspection. This domain covers staff warmth, dignity, respect, and whether care is given in a way that promotes independence. No specific inspector observations, such as staff using preferred names, knocking before entering rooms, or taking an unhurried approach, are included in the published summary. No resident or family quotes are recorded in the publicly available text. The published findings record no concerns in this area.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, appearing in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. These are the things families notice most and remember most clearly. The absence of specific evidence here does not mean warmth and dignity were absent during the inspection: it may simply reflect the level of detail published. However, because you cannot verify this from the published text, you should observe it directly on a visit. Good Practice research highlights that for people with dementia, non-verbal communication, tone of voice, pace, and physical proximity, matters as much as words. Watch how staff move around the home and interact with residents in shared spaces before and after your formal tour.","evidence_base":"The Good Practice evidence base identifies person-led care, where staff know each individual's history, preferences, and communication style, as the foundation of genuinely caring practice. This requires low staff turnover and consistent relationships, not just training.","watch_out":"During your visit, sit in a shared area for at least 15 minutes before or after your tour. Watch whether staff make eye contact and speak to residents by name, whether they stop and listen rather than pass through, and whether anyone appears to be waiting a long time for attention."}
Is the home responsive?
{"found":"The Responsive domain was rated Good at the January 2019 inspection. This domain covers whether the home offers meaningful activities, responds to individual preferences, and has good processes for end-of-life care. Dementia is listed as a specialism, making tailored individual engagement particularly relevant. No specific activity examples, descriptions of the programme, or end-of-life planning detail are included in the published summary. The published findings record no concerns in this domain.","quotes":[],"family_meaning":"Activities and engagement appear in 21.4% of positive family reviews, and resident happiness and contentment appear in 27.1%. These are not minor concerns for families: they reflect whether your parent has a life worth living in the home, not just a place to be safe. Good Practice research is clear that group activities alone are not sufficient for people with advanced dementia. Tailored one-to-one engagement, including familiar household tasks, music linked to personal history, and sensory activities, makes a measurable difference to wellbeing. Because this inspection is six years old and contains no specific detail, you should ask directly what the activity programme looks like and how it is adapted for someone who cannot join a group.","evidence_base":"The Good Practice evidence base identifies Montessori-based approaches and everyday meaningful occupation, such as folding laundry, sorting objects, and tending plants, as effective for people with moderate to advanced dementia who cannot engage with formal group activities.","watch_out":"Ask to see the activity schedule for the past two weeks, not just a printed programme. Ask specifically what would be offered to your parent on a day when they did not want to leave their room, and how often one-to-one time is built into the week for each person."}
Is the home well-led?
{"found":"The Well-Led domain was rated Good at the January 2019 inspection. The registered manager is named as Mrs Karen Drury, and the nominated individual is Mrs Claire Louise Sharpe. The home is run by Ashmere Nottinghamshire Limited. No specific detail about management visibility, staff culture, governance systems, or how the home handles complaints is included in the published summary. The published findings record no concerns in this domain.","quotes":[],"family_meaning":"Management quality and communication with families appear in 23.4% and 11.5% of positive family reviews respectively, and Good Practice research identifies leadership stability as one of the strongest predictors of care quality over time. A stable, visible manager who staff know and trust creates the conditions for warmth and consistency to flourish. The key uncertainty here is that this inspection is from January 2019. You do not know from the published findings whether Mrs Drury is still in post, whether the staff team has changed significantly, or whether recent quality audits have maintained the Good standard. These are direct and important questions to ask before making a decision.","evidence_base":"The Good Practice evidence base identifies leadership stability and a culture where staff can raise concerns without fear as the two strongest organisational predictors of sustained care quality. Homes that score well on both tend to maintain their ratings across inspections.","watch_out":"Ask the manager how long they have been in post at Sutton Manor, and ask whether there has been a recent internal quality review or any changes to the staff team in the past 12 months. Also ask when the next inspection is expected and whether the home has had any formal feedback from the regulator since March 2019."}
Source: CQC inspection report →
What the evidence base says
Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home supports people with sensory impairments and physical disabilities, alongside those living with dementia. They care for adults both under and over 65, creating an environment that works for different generations and mobility needs.. Gaps or open questions remain on For residents with dementia, the team understands how important familiar routines and gentle support can be. They work to maintain each person's sense of identity while providing the specialised care that dementia requires. — areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Sutton Manor received a Good rating across all five inspection domains in January 2019, which is a positive baseline. However, the published inspection text contains very little specific detail, so scores reflect the rating rather than observed evidence, and several areas require you to ask directly on a visit.
Homes in East Midlands typically score 68–82.Worth a visit
Sutton Manor, on Priestsic Road in Sutton-in-Ashfield, was rated Good across all five inspection domains following an inspection in January 2019. The home supports up to 45 people and lists dementia, physical disabilities, and sensory impairment as specialisms. All domains, covering safety, effectiveness, caring, responsiveness, and leadership, received a Good rating, which places the home in a broadly positive category. The main uncertainty here is that the published inspection summary contains very little specific detail. There are no inspector observations, resident quotes, or family testimonies recorded in the publicly available text, which makes it impossible to assess the quality of day-to-day life beyond the headline rating. This inspection also took place in early 2019, making it over six years old at the time of this review. Standards, staffing, and management may have changed significantly since then. On your visit, ask to speak to the registered manager, request sight of a recent inspection or quality audit, and spend time observing how staff interact with residents in shared spaces before making a decision.
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In Their Own Words
How Sutton Manor care home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist care across generations in Sutton-in-Ashfield
Residential home in Sutton-in-ashfield: True Peace of Mind
Finding the right care home means looking beyond first impressions to understand what daily life really feels like. Sutton Manor in Sutton-in-Ashfield provides residential care for people with varying needs, from younger adults with physical disabilities to those living with dementia. The team here works with residents across different age groups and care requirements.
Who they care for
The home supports people with sensory impairments and physical disabilities, alongside those living with dementia. They care for adults both under and over 65, creating an environment that works for different generations and mobility needs.
For residents with dementia, the team understands how important familiar routines and gentle support can be. They work to maintain each person's sense of identity while providing the specialised care that dementia requires.
“Getting a true picture of any care home takes time and careful consideration. Visiting in person helps you see how the team works and whether it feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
