Royal Star & Garter – Solihull
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds60
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities
- Last inspected2020-03-04
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth95
- Compassion & dignity95
- Cleanliness85
- Activities & engagement88
- Food quality80
- Healthcare90
- Management & leadership95
- Resident happiness88
What inspectors found
Inspected 2020-03-04
Is this home safe?
Is the care effective?
The Effective domain was rated Outstanding at the January 2020 inspection. For a nursing home with dementia and physical disability specialisms, this covers the quality and currency of care plans, the depth of dementia training for all staff, nutrition and hydration practice, healthcare access including GP and specialist referrals, and how well staff apply their knowledge in practice. An Outstanding rating here means inspectors observed that staff knowledge translated directly into better outcomes for residents, not just policy documentation.Is this home caring?
The Caring domain was rated Outstanding at the January 2020 inspection. This is the domain most directly linked to what families tell us matters most: staff warmth (57.3% of positive reviews in our data mention it by name) and compassion and dignity (55.2%). Outstanding here means inspectors observed, not just reported, that staff treated residents with genuine kindness, used preferred names, gave people time, and protected their privacy and independence. For a home where many residents live with dementia, this includes how staff respond when someone is distressed or cannot communicate verbally.Is the home responsive?
The Responsive domain was rated Outstanding at the January 2020 inspection. This covers how well the home tailors daily life to individual residents rather than running a one-size routine, including activities, mealtimes, preferred wake and sleep times, cultural and personal preferences, and end-of-life planning. Outstanding here means inspectors were satisfied that the home went beyond standard activity schedules and made meaningful individual adjustments. For a home with dementia as a specialism, this would include how the home engages people who can no longer join group activities.Is the home well-led?
The Well-led domain was rated Outstanding at the January 2020 inspection. The inspection names Katie McCauley as registered manager and Shirley Hall as nominated individual. Outstanding in Well-led requires inspectors to find visible, stable leadership, a culture where staff feel supported and able to raise concerns, robust governance systems, and evidence that the home uses feedback from residents, families, and staff to drive genuine improvement. It also requires that the home demonstrates it can sustain quality rather than performing well only at inspection time.
Source: CQC inspection report →
What the evidence base says
The home supports people at different life stages — from younger adults with physical disabilities to those needing dementia care. They also welcome residents over 65 who need various levels of support. For families navigating dementia, the team here understands the importance of consistent, patient care. They work to maintain each person's dignity while providing the specialized support that dementia requires. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Every domain was rated Outstanding at the last inspection, placing this home in the top tier of care homes nationally. The overall Family Score of 91 reflects that strength across the board, tempered only by the fact that the inspection was conducted in January 2020 and some specific detail on food, cleanliness, and activities was not recorded in the published summary.
Homes in West Midlands typically score 68–82.Worth a visit
The Royal Star and Garter Homes in Solihull, Tudor Coppice, was rated Outstanding across all five inspection domains at its last inspection in January 2020, a result achieved by fewer than four percent of registered care homes in England at the time. Inspectors found exceptional practice in safety, staff knowledge and training, compassionate care, responsiveness to individual needs, and leadership. The home is run by a national charity with a long history of supporting veterans and people with complex needs, and it cares for people over and under 65 with dementia and physical disabilities. The most important thing to be aware of is that the inspection took place in January 2020, more than five years ago. A review in July 2023 found no reason to change the rating, but that review was based on data rather than a fresh visit. The management team named at inspection may have changed. Ask specifically about manager tenure, current night staffing ratios, and what proportion of shifts are now covered by permanent rather than agency staff. On your visit, observe how staff interact with residents in corridors and communal spaces, and ask the activities coordinator what a typical day looks like for someone who cannot join group sessions.
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In Their Own Words
How Royal Star & Garter – Solihull describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where veterans and older people find respectful, attentive care
Nursing home in Solihull: True Peace of Mind
The Royal Star & Garter Homes in Solihull brings together decades of experience caring for veterans and civilians alike. This West Midlands home welcomes people over 65, under 65s with care needs, those living with dementia, and people with physical disabilities. If you're looking for somewhere that values dignity and respect above all else, it's worth arranging a visit to see their approach firsthand.
Who they care for
The home supports people at different life stages — from younger adults with physical disabilities to those needing dementia care. They also welcome residents over 65 who need various levels of support.
For families navigating dementia, the team here understands the importance of consistent, patient care. They work to maintain each person's dignity while providing the specialized support that dementia requires.
“Getting to know any care home takes time, so do visit when you can to see if their approach feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Every domain was rated Outstanding at the last inspection, placing this home in the top tier of care homes nationally. The overall Family Score of 91 reflects that strength across the board, tempered only by the fact that the inspection was conducted in January 2020 and some specific detail on food, cleanliness, and activities was not recorded in the published summary.
Homes in West Midlands typically score 68–82.Worth a visit
The Royal Star and Garter Homes in Solihull, Tudor Coppice, was rated Outstanding across all five inspection domains at its last inspection in January 2020, a result achieved by fewer than four percent of registered care homes in England at the time. Inspectors found exceptional practice in safety, staff knowledge and training, compassionate care, responsiveness to individual needs, and leadership. The home is run by a national charity with a long history of supporting veterans and people with complex needs, and it cares for people over and under 65 with dementia and physical disabilities. The most important thing to be aware of is that the inspection took place in January 2020, more than five years ago. A review in July 2023 found no reason to change the rating, but that review was based on data rather than a fresh visit. The management team named at inspection may have changed. Ask specifically about manager tenure, current night staffing ratios, and what proportion of shifts are now covered by permanent rather than agency staff. On your visit, observe how staff interact with residents in corridors and communal spaces, and ask the activities coordinator what a typical day looks like for someone who cannot join group sessions.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Royal Star & Garter – Solihull measures up against the other homes you’re considering. Free account.
In Their Own Words
How Royal Star & Garter – Solihull describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where veterans and older people find respectful, attentive care
Nursing home in Solihull: True Peace of Mind
The Royal Star & Garter Homes in Solihull brings together decades of experience caring for veterans and civilians alike. This West Midlands home welcomes people over 65, under 65s with care needs, those living with dementia, and people with physical disabilities. If you're looking for somewhere that values dignity and respect above all else, it's worth arranging a visit to see their approach firsthand.
Who they care for
The home supports people at different life stages — from younger adults with physical disabilities to those needing dementia care. They also welcome residents over 65 who need various levels of support.
For families navigating dementia, the team here understands the importance of consistent, patient care. They work to maintain each person's dignity while providing the specialized support that dementia requires.
“Getting to know any care home takes time, so do visit when you can to see if their approach feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
