Chargrove Lawn Care Home

What families say

Visitors mention how approachable the staff are, creating an atmosphere where families feel comfortable asking questions. The home maintains a tidy, cared-for environment that helps people feel settled.

Based on 6 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement60
• Food quality60
• Healthcare68
• Management & leadership72
• Resident happiness68

What inspectors found

Inspected 2018-02-13 · Report published 2018-02-13 · Inspected 3 times in the last three years

• Is this home safe?

  Good

  {"found":"The home was rated Good for Safe at the January 2022 inspection. This domain covers staffing levels, medicines management, infection control, and how the home responds to accidents and safeguarding concerns. The published text does not provide specific detail on any of these areas beyond the overall rating. A monitoring review in July 2023 found no evidence requiring a change to this rating. The home has 26 beds and is registered to support people living with dementia.","quotes":[],"family_meaning":"A Good rating for Safe means inspectors were satisfied that the basic structures protecting your parent are in place. However, night staffing is where safety most often slips in care homes according to the Good Practice evidence base, and this inspection text tells us nothing about overnight cover. Cleanliness and a safe environment together account for over 36% of the positive themes families mention in our review data, so these are questions worth pressing on your visit. Do not take the rating alone as reassurance; use it as a starting point.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review (2026) found that night staffing ratios and reliance on agency staff are two of the strongest predictors of safety outcomes in care homes. Neither is addressed in the published findings for this home.","watch_out":"Ask the manager to show you the actual staffing rota for last week, not a template. Count the names on night shifts and ask how many are permanent staff versus agency. For 26 beds, you would expect at least two carers plus a senior on overnight."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"Chargrove Lawn was rated Good for Effective at the January 2022 inspection. This domain covers staff training, care plan quality, healthcare access, nutrition, and how well the home meets individual needs. The published text does not describe any specific training programmes, care plan content, or examples of healthcare coordination. The monitoring review in July 2023 did not trigger a reassessment. The home specialises in dementia care, which makes dementia-specific training an important area to probe.","quotes":[],"family_meaning":"Good in Effective means inspectors were satisfied that staff have the skills to do their jobs and that care plans meet required standards. What the inspection does not tell you is whether dementia training goes beyond a basic level, or whether care plans are genuinely updated when your parent's needs change. Our review data shows that dementia-specific care is mentioned in 12.7% of positive family reviews, often in the context of staff knowing how to respond to distress without escalating it. That detail is absent here, so ask directly.","evidence_base":"The Good Practice evidence review found that care plans function as living documents only when they are reviewed regularly and when families are actively included in updates. A plan written at admission and rarely revisited does not reflect the person as they are now.","watch_out":"Ask the manager how often care plans are formally reviewed and whether a family member can attend that review. Then ask what dementia training all permanent and bank staff have completed in the past 12 months, and whether it covers non-verbal communication and responding to distress."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The home was rated Good for Caring at the January 2022 inspection. This domain covers staff warmth, dignity, respect, independence, and how well staff know the people they care for. No specific observations, staff interactions, or resident and family quotes are recorded in the available inspection text. The July 2023 monitoring review did not identify any concerns. Staff warmth and compassion are the two highest-weighted themes in the DCC family review data, so the absence of detail here is the most significant gap in the published evidence.","quotes":[],"family_meaning":"Staff warmth is mentioned in 57.3% of positive family reviews in our data, making it the single most important factor families report. Compassion and dignity together account for a further 55.2%. A Good rating for Caring is encouraging, but without specific observations or quotes from this inspection, you cannot know from the report alone whether the staff here are the kind of people who will remember your mum's preferred name or notice when she is having a hard morning. This is something you must assess yourself on a visit.","evidence_base":"The Good Practice evidence review found that non-verbal communication matters as much as verbal interaction for people living with dementia. Staff who slow down, make eye contact, and use touch appropriately produce measurably better wellbeing outcomes than those who communicate primarily through words.","watch_out":"When you visit, spend time in a communal area and watch how staff move through the space. Do they stop to speak to residents? Do they use names? Do they appear unhurried? These observable behaviours are more reliable signals of genuine warmth than anything a manager can tell you in a meeting."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"Chargrove Lawn was rated Good for Responsive at the January 2022 inspection. This domain covers whether care is tailored to individual needs, whether activities are meaningful, how complaints are handled, and whether end-of-life care is planned. The published text provides no specific examples of activities, individual adjustments, or complaint outcomes. The home is registered to support people living with dementia, which makes tailored one-to-one engagement particularly important. The monitoring review in July 2023 did not trigger a change.","quotes":[],"family_meaning":"Activities and resident happiness together account for nearly half of the family-relevant themes in our review data. A Good rating here is reassuring, but it tells you nothing about what a typical Tuesday looks like for your parent, or whether someone in the later stages of dementia would receive one-to-one engagement rather than simply sitting in a communal room. Research from Leeds Beckett University found that Montessori-based approaches and everyday household tasks, such as folding laundry or tending plants, produce better wellbeing outcomes than organised group entertainment alone.","evidence_base":"The Good Practice evidence review found that people living with advanced dementia who cannot participate in group activities are at highest risk of under-stimulation. Individual engagement, even brief and sensory in nature, is associated with reduced agitation and better mood.","watch_out":"Ask the activities coordinator to describe what happened last Wednesday for someone who could not join a group session. If the answer is vague, ask to see the individual activity records for two or three residents to see whether one-to-one engagement is being documented and actually taking place."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The home was rated Good for Well-led at the January 2022 inspection. A named registered manager, Mr Antony Lee Haigh, is in post, and Mr Antony David Cronk is the nominated individual for the provider C.T.C.H. Limited. The published text does not describe the manager's visibility on the floor, staff culture, governance processes, or how the home handles complaints and incidents. The monitoring review in July 2023 found no evidence requiring a reassessment. Leadership stability is one of the strongest predictors of quality trajectory in care homes.","quotes":[],"family_meaning":"Management and communication with families together account for around 35% of the family themes in our review data. Having a named, registered manager in post is a minimum requirement, not a quality indicator on its own. What matters is whether that manager is known to residents and staff, whether staff feel able to raise concerns, and whether families receive proactive communication when something changes. None of this is documented in the available inspection text, so you need to form your own view on a visit.","evidence_base":"The Good Practice evidence review found that leadership stability is one of the strongest predictors of a home's quality trajectory. Homes where managers are visible on the floor, where staff can speak up without fear, and where governance is genuinely bottom-up tend to maintain and improve their ratings over time.","watch_out":"When you arrive for your visit, note whether the manager comes to greet you or whether you are passed between staff. Ask how long the current manager has been in post and whether there have been significant staffing changes in the past year. Then ask how the home would contact you if your parent had a fall or a health change overnight."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Chargrove Lawn cares for adults over 65 and under 65, including those living with dementia.. Gaps or open questions remain on For residents with dementia, the home provides structured support while encouraging connections with familiar activities like gardening. — areas worth probing directly during a visit.