Burley Hall Care Home

What families say

Families describe the team here as approachable and emotionally supportive. There's a warmth to how staff interact with both residents and visitors, making what can be difficult times feel that bit more manageable.

Based on 5 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness72
• Activities & engagement68
• Food quality68
• Healthcare72
• Management & leadership74
• Resident happiness70

What inspectors found

Inspected 2019-08-31 · Report published 2019-08-31 · Inspected 6 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The safe domain was rated Good at the May 2025 inspection. This follows a previous Inadequate overall rating, so the improvement in safety is particularly significant. The published summary does not include specific detail about staffing ratios, medicines management, falls recording, or infection control practices. No incidents or concerns were flagged in the available text. The home is registered to provide nursing care, which means a qualified nurse must be on duty at all times.","quotes":[],"family_meaning":"A Good safety rating after a period of Inadequate is reassuring, but it tells you where the home was in May 2025, not where it is today. Good Practice research consistently identifies night staffing as the point where safety most often slips, and agency reliance as a risk factor for inconsistent care for people with dementia. Our family review data shows that safe environment concerns appear in around 11.8% of positive reviews, meaning families notice and value visible safety. Because no specific observations are available in the published summary, you cannot assume the detail from the rating alone. Ask directly about how many permanent staff are on the dementia unit after 8pm and how often agency staff cover those shifts.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that night staffing ratios and consistency of personnel are two of the strongest predictors of safe care for people with dementia, because unfamiliar faces at night are a significant source of distress and disorientation.","watch_out":"Ask the manager to show you the actual staffing rota from the past two weeks, not the template version. Count how many shifts were covered by permanent staff versus agency, especially on nights, and ask what the minimum staffing level is on the dementia unit between 10pm and 7am."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The effective domain was rated Good at the May 2025 inspection. This covers training, care planning, access to healthcare professionals, and nutrition. The home lists dementia as a specialism and provides nursing care, meaning clinical oversight should be embedded in daily practice. No specific examples of care plan content, dementia training programmes, GP access arrangements, or food quality are included in the available summary. The rating indicates inspectors were satisfied with what they found, but the detail behind that judgement is not publicly available.","quotes":[],"family_meaning":"For your parent with dementia, effectiveness means that the people caring for them understand how dementia changes communication, behaviour, and physical health over time. A care plan should read like a portrait of your parent, not a clinical checklist. Our family review data shows that dementia-specific care is mentioned in 12.7% of positive reviews, and food quality is referenced in reviews linked to 20.9% weighting in our scoring. The inspection does not tell us whether care plans here are genuinely personalised or whether meal choices reflect individual taste and texture needs. These are things you can only assess by asking to see a sample care plan structure and by having lunch at the home yourself.","evidence_base":"The Good Practice evidence base from Leeds Beckett University identifies care plans as living documents that should be updated after any significant change in a person's condition or behaviour, with families actively involved in those reviews rather than simply informed after the fact.","watch_out":"Ask the manager how often care plans are formally reviewed and who is present at those reviews. Specifically ask whether family members are invited to contribute, or whether they are sent a copy afterwards and asked to sign it."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The caring domain was rated Good at the May 2025 inspection. This domain assesses whether staff treat people with kindness, respect privacy and dignity, and support independence. The home cares for people with dementia and physical disabilities, where the quality of moment-to-moment interaction matters enormously. No direct observations of staff behaviour, no quotes from residents or relatives, and no specific examples of dignity-preserving practice are included in the available published text. The Good rating indicates inspectors were satisfied, but the evidence behind it is not described in the summary.","quotes":[],"family_meaning":"Staff warmth is the single most important driver of family satisfaction in our review data, mentioned by name in 57.3% of positive reviews, and compassion and dignity together account for a further 55.2%. These are not abstract values; they show up in whether a staff member knocks before entering your mum's room, whether they use her preferred name, and whether they sit down to speak with her rather than talking over her head. Because no observations are recorded in the available text, you cannot assess this from the report alone. The inspection gives you the rating; the visit gives you the reality. Pay close attention to how staff move through the home and whether they acknowledge your parent when passing.","evidence_base":"Good Practice research identifies non-verbal communication as particularly critical in dementia care: tone of voice, eye contact, and physical proximity often matter more than spoken words for people with advanced dementia, and these qualities are not captured in ratings alone.","watch_out":"During your visit, watch what happens when a member of staff passes a resident in the corridor or common area. Do they make eye contact, smile, or say something? Or do they walk past without acknowledgement? This small moment is one of the most reliable indicators of the everyday culture in a home."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The responsive domain was rated Good at the May 2025 inspection. This domain covers whether care is tailored to individual needs, whether activities are meaningful and varied, and whether end-of-life wishes are documented and respected. The home supports people with dementia and physical disabilities, two groups for whom generic group activities are often poorly suited. No detail about the activities programme, individual engagement, complaints handling, or end-of-life planning is included in the available published text.","quotes":[],"family_meaning":"A Good rating for responsiveness suggests inspectors found that the home was meeting people as individuals rather than processing them through a one-size-fits-all routine. However, our family review data gives activities a 21.4% weighting in positive reviews, and the Good Practice evidence is clear that people with advanced dementia benefit most from one-to-one engagement and familiar everyday tasks rather than organised group sessions. The published summary gives no detail on whether Burley Hall provides this kind of individual engagement. Ask specifically about what happens for a resident who cannot or does not want to join group activities, and whether staff are allocated time for individual conversation and occupation.","evidence_base":"Leeds Beckett University's rapid evidence review found that Montessori-based and task-focused individual activities, such as folding, sorting, or gardening, produce measurable reductions in agitation and increases in wellbeing for people with dementia, compared with passive group entertainment.","watch_out":"Ask to see the activity rota for the past two weeks and compare it with what actually happened. Ask the activities coordinator how they adapt sessions for someone with advanced dementia who cannot follow group instructions, and whether one-to-one time is built into the weekly schedule or left to happen informally."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The well-led domain was rated Good at the May 2025 inspection. A named registered manager, Miss Linziann Mcneil, is in post, and Mrs Tracey Holroyd is recorded as the nominated individual. Moving from Inadequate to Good across all domains requires sustained leadership effort, and the registration of a named manager is a positive structural indicator. No detail about management visibility, staff culture, governance systems, or how the home handles complaints and learning from incidents is included in the available published summary.","quotes":[],"family_meaning":"Good Practice research shows that leadership stability is one of the strongest predictors of quality trajectory in a care home. A home that has moved from Inadequate to Good has been through a period of significant pressure, and the management team that achieved that turnaround deserves credit. However, our family review data shows that communication with families accounts for 11.5% of positive review themes, and families consistently value knowing who to call and feeling that concerns are taken seriously. The published text does not tell you whether that culture exists here. Ask to meet the registered manager before making a decision, and ask how long she has been in post.","evidence_base":"The IFF Research evidence review identifies manager tenure as a key quality predictor: homes where the registered manager has been in post for more than two years consistently outperform those with recent management changes, because relationships with staff, residents, and families take time to build.","watch_out":"Ask the registered manager directly: how long have you been in this role, and what was the single biggest change you made after the previous inspection? A confident, specific answer is a good sign. Vagueness or deflection is worth noting."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides specialist dementia care alongside support for physical disabilities, welcoming adults over 65.. Gaps or open questions remain on For those living with dementia, the team understands how crucial it is to maintain dignity and individual identity throughout the journey. — areas worth probing directly during a visit.