Dementia Care Home

Bywell House

2 Longfellow Road, Worthing, Sussex, BN11 4NU

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
76/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff72 / 100

Staff warmth score

“Well Looked After”70%

of reviewers answered yes

Good to know

  • Registered beds20
  • SpecialismsCaring for adults over 65 yrs, Dementia
  • Last inspected2017-11-23

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

Families visiting Bywell House often comment on the calm, happy atmosphere they find. The home feels clean and relaxed, with staff who bring warmth to their interactions with residents. People notice how staff seem to truly enjoy their work, creating an environment where residents appear settled and comfortable.

The eight family priority themes

  • Staff warmth72
  • Compassion & dignity72
  • Cleanliness70
  • Activities & engagement65
  • Food quality65
  • Healthcare68
  • Management & leadership72
  • Resident happiness70
Section 02

What inspectors found

Inspected 2017-11-23

  • Is this home safe?

    Not yet rated
    The Safe domain was rated Good at the December 2025 inspection. This indicates inspectors were satisfied with safety arrangements at Bywell House, which for a dementia-specialist home would typically include medicines management, falls prevention, safeguarding procedures, and staffing levels. No specific concerns were flagged. However, the published summary does not include detail on night staffing ratios, agency staff usage, or how incidents are logged and learned from.
    Verified by inspector
  • Is the care effective?

    Not yet rated
    The Effective domain was rated Good, suggesting inspectors were satisfied with care planning, staff training, healthcare access, and nutrition at Bywell House. For a dementia-specialist home this should mean individualised care plans, regular GP and specialist input, and staff who understand dementia beyond basic awareness training. The published summary does not describe the content of training, the frequency of care plan reviews, or how food quality and dietary needs are managed.
    Verified by inspector
  • Is this home caring?

    Not yet rated
    The Caring domain was rated Good at the December 2025 inspection. In a dementia-specialist home this domain covers dignity, respect, privacy, and the quality of staff-resident relationships. A Good rating here suggests inspectors did not observe concerning interactions. However, because the published summary contains no direct quotes from residents or relatives, and no specific inspector observations are available, we cannot tell you what the warmth of interactions actually looked and felt like on the day.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Not yet rated
    The Responsive domain was rated Good, indicating inspectors were satisfied with how the home responds to individual needs, including activities, engagement, and personalised care. For a 20-bed dementia-specialist home, responsiveness should include meaningful, tailored activities — not just group entertainment — and genuine planning for end-of-life wishes. The available report text does not describe specific activities, one-to-one engagement provision, or how the home supports people whose dementia means they cannot participate in group settings.
    Verified by inspector
  • Is the home well-led?

    Not yet rated
    The Well-led domain was rated Good at the December 2025 inspection. Bywell House Care Home is run by Hazelwood Care Limited, with a named Registered Manager (Mrs Julie Amanda Livingston) and a Nominated Individual (Mr Manvinder Singh) in place. A stable leadership structure at a small 20-bed home is a positive signal. However, the available report does not describe the manager's tenure, the governance processes in place, how staff are supported to raise concerns, or how the home responds to complaints.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    Bywell House specialises in caring for adults over 65, with particular expertise in dementia care. The team uses specialised techniques to support residents living with dementia. Families have observed improvements in their loved ones' mood and daily routines through these thoughtful approaches. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

76/ 100

DCC Family Score

Bywell House Care Home received a Good rating across all five domains at its most recent inspection, suggesting a solid standard of care — but the inspection report shared with us contains very limited detail, so we cannot verify specific practices or give a higher confidence score.

Homes in South East typically score 68–82.

The three-lens summary

Lens 01

What families tell us

Families visiting Bywell House often comment on the calm, happy atmosphere they find. The home feels clean and relaxed, with staff who bring warmth to their interactions with residents. People notice how staff seem to truly enjoy their work, creating an environment where residents appear settled and comfortable.

Lens 02

What inspectors have recorded

Staff at Bywell House bring both friendliness and skill to their work. Families have noticed how the team uses thoughtful approaches to support residents with dementia, helping them feel more settled and engaged.

Lens 03

How it sits against good practice

For families seeking dementia care in Worthing, Bywell House offers a calm environment where skilled care makes a real difference.

DCC Recommendation

Worth a visit

Bywell House Care Home, a 20-bed home in Worthing specialising in dementia care for older adults, was rated Good across all five inspection domains at its most recent assessment in December 2025, published in January 2026. This is an encouraging result for a small specialist home, and a Good rating across every domain — Safe, Effective, Caring, Responsive, and Well-led — signals that inspectors found no significant concerns. A named Registered Manager and Nominated Individual are in post, indicating a stable leadership structure. However, the full detailed inspection report was not available for analysis, meaning we cannot verify specific practices, quote direct observations, or tell you what inspectors actually saw on the day. A Good rating tells you inspectors were satisfied — it does not tell you whether staff know your mum's preferred name, whether the dementia unit is genuinely stimulating, or how the home handles a difficult night. Before deciding, visit in person, ask the questions listed below, and request a copy of the full inspection report directly from the home.

The three questions to ask when you visit

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In Their Own Words

How Bywell House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Bywell House says about itself

Where skilled dementia care meets genuine warmth and understanding

Compassionate Care in Worthing at Bywell House Care Home

When families describe the atmosphere at Bywell House Care Home in Worthing, they talk about something that goes beyond good care. They notice staff who genuinely enjoy what they do, and residents who seem relaxed and content. It's the kind of place where thoughtful approaches to dementia care create real differences in daily life.

Care & specialisms

Who they care for

    Bywell House specialises in caring for adults over 65, with particular expertise in dementia care.

    How they describe their dementia care

    The team uses specialised techniques to support residents living with dementia. Families have observed improvements in their loved ones' mood and daily routines through these thoughtful approaches.

    “For families seeking dementia care in Worthing, Bywell House offers a calm environment where skilled care makes a real difference.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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