Willow Bank
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds18
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2018-08-16
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STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth85
- Compassion & dignity88
- Cleanliness72
- Activities & engagement82
- Food quality60
- Healthcare68
- Management & leadership74
- Resident happiness78
What inspectors found
Inspected 2018-08-16
Is this home safe?
Is the care effective?
The effective domain was rated Good. This means inspectors were satisfied that staff had the knowledge and skills to meet the needs of people living with dementia, that care plans were in place, and that healthcare access was working. The home's registration confirms dementia as a specialism. No specific training records, care plan examples, or healthcare outcomes are reproduced in the available published text.Is this home caring?
The caring domain was rated Outstanding, the highest grade available. Inspectors award this only when they find consistent, specific evidence of staff treating people with genuine warmth, dignity, and respect, and when people's independence and individuality are actively promoted. This is the strongest finding in the inspection and the most meaningful signal for families choosing a dementia care home. The published text does not reproduce the specific observations or quotes that supported this rating.Is the home responsive?
The responsive domain was also rated Outstanding. This means inspectors found that the home actively tailored its care and support to the individual needs, preferences, and histories of the people living there, rather than fitting people into a standard routine. Activities and engagement were judged to be meaningful and varied. End-of-life care was likely assessed within this domain. The published text does not reproduce specific examples of activities, individual care arrangements, or end-of-life planning.Is the home well-led?
The well-led domain was rated Good. The home is registered with two named managers, Mrs Sarah White and Ms Ann-Marie Coggin, and Mrs White is also listed as the nominated individual, indicating she holds overall accountability. A Good well-led rating means inspectors found that governance and quality assurance processes were working, that staff were supported, and that the culture of the home was positive. The published text does not reproduce specific observations about management visibility or staff culture.
Source: CQC inspection report →
What the evidence base says
The home cares for adults over 65 and has experience supporting people living with dementia. For those concerned about dementia care, Willowbank has shown flexibility in supporting residents with different needs, including younger people with dementia diagnoses. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Willowbank achieved Outstanding overall, driven by exceptional scores in caring and responsive domains. However, the inspection text published is very limited, so several scores reflect the weight of the Outstanding rating rather than specific verified detail.
Homes in East Midlands typically score 68–82.Worth a visit
Willowbank, on Albert Street in Hadfield, was rated Outstanding at its last inspection in August 2018, with the caring and responsive domains both receiving the highest possible grade. That overall Outstanding rating was reviewed in July 2023 and confirmed as still current, with no concerns identified. For a small residential home of just 18 beds specialising in dementia care for older adults, an Outstanding caring rating is a meaningful signal: inspectors award it only when they find consistent, specific evidence that staff treat the people who live there with genuine warmth, respect, and individuality. The main uncertainty here is that the published inspection text contains very little reproduced detail, so it is not possible to point you to specific observations or quotes that explain exactly what the inspectors saw. The inspection itself took place in 2018, which means the findings are now several years old. Staff, management, and the physical home may have changed since then. Before making a decision, visit the home in person, ask to see the full inspection report, and use the specific questions in this report to probe the areas that matter most to you.
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In Their Own Words
How Willow Bank describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where friendly faces create a relaxed, homely atmosphere
Compassionate Care in Hadfield at Willowbank
When families describe feeling confident their loved ones are genuinely well looked after, it speaks volumes. Willowbank in Hadfield creates that reassurance through its warm, relaxed environment where staff take time to connect with both residents and their families.
Who they care for
The home cares for adults over 65 and has experience supporting people living with dementia.
For those concerned about dementia care, Willowbank has shown flexibility in supporting residents with different needs, including younger people with dementia diagnoses.
“A visit to Willowbank could help you get a feel for whether their approach might suit your family member.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Willowbank achieved Outstanding overall, driven by exceptional scores in caring and responsive domains. However, the inspection text published is very limited, so several scores reflect the weight of the Outstanding rating rather than specific verified detail.
Homes in East Midlands typically score 68–82.Worth a visit
Willowbank, on Albert Street in Hadfield, was rated Outstanding at its last inspection in August 2018, with the caring and responsive domains both receiving the highest possible grade. That overall Outstanding rating was reviewed in July 2023 and confirmed as still current, with no concerns identified. For a small residential home of just 18 beds specialising in dementia care for older adults, an Outstanding caring rating is a meaningful signal: inspectors award it only when they find consistent, specific evidence that staff treat the people who live there with genuine warmth, respect, and individuality. The main uncertainty here is that the published inspection text contains very little reproduced detail, so it is not possible to point you to specific observations or quotes that explain exactly what the inspectors saw. The inspection itself took place in 2018, which means the findings are now several years old. Staff, management, and the physical home may have changed since then. Before making a decision, visit the home in person, ask to see the full inspection report, and use the specific questions in this report to probe the areas that matter most to you.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Willow Bank measures up against the other homes you’re considering. Free account.
In Their Own Words
How Willow Bank describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where friendly faces create a relaxed, homely atmosphere
Compassionate Care in Hadfield at Willowbank
When families describe feeling confident their loved ones are genuinely well looked after, it speaks volumes. Willowbank in Hadfield creates that reassurance through its warm, relaxed environment where staff take time to connect with both residents and their families.
Who they care for
The home cares for adults over 65 and has experience supporting people living with dementia.
For those concerned about dementia care, Willowbank has shown flexibility in supporting residents with different needs, including younger people with dementia diagnoses.
“A visit to Willowbank could help you get a feel for whether their approach might suit your family member.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
