Rothbury Community Hospital

Who they care for

The home specialises in supporting people with dementia, physical disabilities, and sensory impairments. It also cares for adults under 65 who need specialist support.

DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

Who they care for

• {"_thumbnail_id":"374671","county":"Northumberland","_county":"field_6984c81707f16","postcode":"NE65 7RW","_postcode":"field_6984c857ad520","headline":"Residential home in Morpeth: True Peace of Mind","_headline":"field_6984c8d0ad52b","description":"Rothbury Cottage Care Ltd is a care home near Morpeth in the North East. Specialist dementia care in the heart of Morpeth","_description":"field_6984c901ad530","gmb_name":"Rothbury Community Hospital","_gmb_name":"field_6984c92ead532","gmb_address":"\ue0c8\nWhitton Bank Rd, Rothbury, Morpeth NE65 7RW","_gmb_address":"field_6984c936ad533","gmb_phone":"07908 321085","_gmb_phone":"field_6984c97aad537","gmb_star_rating":"3.7","_gmb_star_rating":"field_6984c98cad539","copy_headline":"Specialist dementia care in the heart of Morpeth","_copy_headline":"field_6984c9b4ad53c","stage":"3.0","_stage":"field_6984c9bcad53d","gmb_business":"Hospital","_gmb_business":"field_69a771cc07ed9","copy_intro":"For families exploring specialist care options in Morpeth, Rothbury Cottage Care Ltd offers support for people living with dementia, physical disabilities and sensory impairments. This North East care home also provides care for adults under 65, making it a resource for families facing complex care needs at different life stages.","_copy_intro":"field_69a7744107eda","copy_specialisms":"The home specialises in supporting people with dementia, physical disabilities, and sensory impairments. It also cares for adults under 65 who need specialist support.","_copy_specialisms":"field_69a7747507ede","copy_closing":"If you're considering Rothbury Cottage for someone you love, arranging a visit will give you the clearest picture of their approach to care.","_copy_closing":"field_69a7749607ee0","address_1":"Rothbury Community Hospital","_address_1":"field_6984c77407f13","address_2":"Whitton Bank Road, Rothbury","_address_2":"field_6984c77f07f14","town_city":"Morpeth","_town_city":"field_6984c78607f15","local_authority":"Northumberland","_local_authority":"field_6984c86cad522","cqc_report_date":"2025-02-17T09:29:02Z","_cqc_report_date":"field_6984c87aad523","service_type":"Residential home","_service_type":"field_6984c89fad527","cqc_link":"https:\/\/www.cqc.org.uk\/location\/1-14429617965","_cqc_link":"field_6984c886ad524","sitelink":"https:\/\/www.northumbria.nhs.uk\/our-locations\/rothbury-community-hospital\/","_sitelink":"field_6984c8a6ad528","service_provider":"Rothbury Cottage Care Ltd","_service_provider":"field_6984c8adad529","regional_location":"North East","_regional_location":"field_6984c8bbad52a","gmb_image":"https:\/\/streetviewpixels-pa.googleapis.com\/v1\/thumbnail?panoid=HgI4GIKgtCuhuh99EHmmeA&cb_client=search.gws-prod.gps&w=86&h=86&yaw=348.88773&pitch=0&thumbfov=100","_gmb_image":"field_6984c8f2ad52e","gmb_link":"https:\/\/www.google.com\/maps\/place\/Rothbury+Community+Hospital\/@55.3068832,-1.9180894,17z\/data=!4m10!1m2!2m1!1sRothbury+Cottage+Care+Ltd,+Rothbury+Community+Hospital,+Morpeth,+NE65+7RW!3m6!1s0x487dfb29121ee967:0x58d68bc123c09f1f!8m2!3d55.3068832!4d-1.9135833!15sCklSb3RoYnVyeSBDb3R0YWdlIENhcmUgTHRkLCBSb3RoYnVyeSBDb21tdW5pdHkgSG9zcGl0YWwsIE1vcnBldGgsIE5FNjUgN1JXWkgiRnJvdGhidXJ5IGNvdHRhZ2UgY2FyZSBsdGQgcm90aGJ1cnkgY29tbXVuaXR5IGhvc3BpdGFsIG1vcnBldGggbmU2NSA3cneSAQhob3NwaXRhbOABAA!16s%2Fg%2F11j4mgz5m8","_gmb_link":"field_6984c913ad531","dementia":"1.0","_dementia":"field_6984c93dad534","cqc_rating":"Good","_cqc_rating":"field_6984c948ad535","cqc_score":"2.0","_cqc_score":"field_6984c96bad536","star_rating_count":"6.0","_star_rating_count":"field_6984c9aaad53b","copy_dementia_":"For people living with dementia, Rothbury Cottage provides specialist care tailored to individual needs. The team works to understand what each person needs and focuses on maintaining dignity and quality of life day to day.","_copy_dementia_":"field_69a7748807edf","postcode_relationship":"13753","_postcode_relationship":"field_69bb02cad9442","latitude":"55.306774","_latitude":"field_69875b180a63e","longitude":"-1.913926","_longitude":"field_69875b210a63f","gmb_email":"","_gmb_email":"field_6984c985ad538","copy_facilities":"","_copy_facilities":"field_69a7745807edc","copy_management":"","_copy_management":"field_69a7746a07edd","review_data":"[Sean Foley] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: My Mum received wonderful care at Rothbury Community hospital…all of the staff,without exception, were kind, considerate and went beyond the call of duty. This facility is an enormous benefit to the area. | [Pots Of History (Official)] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Friendly and helpful. Thank you | [jake weddell] 1\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Went in with a dislocated shoulder wasn't offered any form of help | [Jason] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Excellent resource for the community | [Michael McNamara] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Nice place","_review_data":"field_69ca61fad6d61","specialisms":"4","_specialisms":"field_6984c896ad526","specialisms_0_specialism_name":"Sensory impairments","_specialisms_0_specialism_name":"field_69873d768bae1","specialisms_1_specialism_name":"Caring for adults under 65 yrs","_specialisms_1_specialism_name":"field_69873d768bae1","specialisms_2_specialism_name":"Dementia","_specialisms_2_specialism_name":"field_69873d768bae1","specialisms_3_specialism_name":"Physical disabilities","_specialisms_3_specialism_name":"field_69873d768bae1","features":"2","_features":"field_6984c9c6ad53e","features_0_featurename":"Friendly\/Welcoming","_features_0_featurename":"field_69873d298bae0","features_1_featurename":"Caring\/Compassionate","_features_1_featurename":"field_69873d298bae0","_dcc_cqc_beds":"14","_dcc_cqc_rating_safe":"","_dcc_cqc_rating_effective":"","_dcc_cqc_rating_caring":"","_dcc_cqc_rating_responsive":"","_dcc_cqc_rating_well_led":"","_dcc_cqc_report_date":"","_dcc_cqc_previous_rating":"","_dcc_cqc_trajectory":"","_dcc_cqc_enforcement":"none","_dcc_cqc_api_updated":"2026-05-29 17:56:12","_dcc_web_scan_blocked":"0","_dcc_web_dementia_activities":"0","_dcc_web_staff_training":"0","_dcc_web_fees_info":"0","_dcc_web_activities_programme":"0","_dcc_web_staff_profiles":"0","_dcc_web_photo_gallery":"0","_dcc_web_cqc_link":"1","_dcc_web_dementia_mention_reviews":"0","_dcc_web_scan_updated":"2026-05-29 17:56:13","_dcc_score_p1":"55","_dcc_score_p2":"50","_dcc_score_p3":"56","_dcc_score_p4":"50","_dcc_score_p5":"20","_dcc_composite_score":"49.7","_dcc_score_band":"developing","_dcc_score_updated":"2026-05-29 17:56:13","cqcbc_location_id":"1-14429617965","cqcbc_provider_id":"1-13560348270","cqcbc_provider_name":"Rothbury Cottage Care Ltd","cqcbc_brand_name":"","cqcbc_local_authority":"Northumberland","cqcbc_address_line1":"Rothbury Community Hospital","cqcbc_town_city":"Morpeth","cqcbc_county":"","cqcbc_region":"North East","cqcbc_postcode":"NE65 7RW","cqcbc_latitude":"","cqcbc_longitude":"","cqcbc_phone":"01668281662","cqcbc_website":"https:\/\/www.northumbria.nhs.uk\/our-locations\/rothbury-community-hospital\/","cqcbc_registration_status":"Registered","cqcbc_registration_date":"2022-12-07","cqcbc_dormancy":"N","cqcbc_number_of_beds":"14","cqcbc_service_type":"Residential homes","cqcbc_specialisms":"Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment","cqcbc_regulated_activities":"Accommodation for persons who require nursing or personal care","cqcbc_overall_rating":"Good","cqcbc_overall_report_date":"","cqcbc_overall_report_link_id":"","cqcbc_rating_safe":"Good","cqcbc_rating_effective":"Good","cqcbc_rating_caring":"Good","cqcbc_rating_responsive":"Good","cqcbc_rating_well_led":"Good","cqcbc_previous_overall_rating":"","cqcbc_rating_trend":"stable","cqcbc_inspection_count":"0","cqcbc_last_report_date":"2024-10-17","cqcbc_last_inspection_date":"2024-10-17","cqcbc_latest_report_link_id":"","cqcbc_fetched_at":"2026-05-07 08:32:06","cqcbc_family_score":"72","cqcbc_score_staff_warmth":"72","cqcbc_score_compassion_dignity":"72","cqcbc_score_resident_happiness":"70","cqcbc_score_cleanliness":"68","cqcbc_score_management_leadership":"72","cqcbc_score_activities_engagement":"65","cqcbc_score_food_quality":"65","cqcbc_score_healthcare":"68","cqcbc_score_explanation":"The home was rated Good across all five inspection domains in October 2024, which is a positive baseline. Scores sit in the 65-72 range because the published report contains limited specific observations, direct quotes, or detailed examples to support the ratings beyond general compliance statements.","cqcbc_checklist_verified":"[{\"title\":\"Visible, approachable management\",\"detail\":\"A registered manager and a nominated individual are both named in the inspection record, indicating a clear leadership structure was in place at the time of assessment.\",\"source\":\"Inspection record\"}]","cqcbc_checklist_mentioned":"[{\"title\":\"Staff described as warm and welcoming\",\"detail\":\"The home received a Good rating for Caring, which broadly covers staff warmth and respectful interactions, but no specific observations or quotes are recorded in the available report text.\",\"source\":\"Inspection rating\"},{\"title\":\"Care plans reflect individual preferences\",\"detail\":\"A Good rating for Effective suggests care planning met the required standard, though no specific detail about how individual preferences are recorded or reviewed is included in the published text.\",\"source\":\"Inspection rating\"},{\"title\":\"Staffing levels adequate\",\"detail\":\"A Good rating for Safe indicates staffing was considered sufficient at the time of inspection, but no staffing ratios or rota details are provided in the available report.\",\"source\":\"Inspection rating\"},{\"title\":\"Staff trained in dementia care\",\"detail\":\"The home lists dementia as a specialism and received a Good rating for Effective, suggesting training requirements were met, though no detail on training content or frequency is recorded.\",\"source\":\"Inspection rating\"},{\"title\":\"Home learns from incidents\",\"detail\":\"A Good rating for Well-led suggests governance processes were in place, which typically includes incident review, though no specific examples are recorded in the available text.\",\"source\":\"Inspection rating\"},{\"title\":\"Privacy and dignity respected\",\"detail\":\"A Good rating for Caring broadly covers dignity and respect, but no specific observations about privacy practices are included in the published report.\",\"source\":\"Inspection rating\"},{\"title\":\"Varied activity programme\",\"detail\":\"A Good rating for Responsive suggests activities were considered adequate, though no specific programme details or examples are described in the available report text.\",\"source\":\"Inspection rating\"},{\"title\":\"Good food quality with choice\",\"detail\":\"A Good rating for Effective typically encompasses nutrition and hydration, suggesting food provision met the required standard, but no specific observations are recorded.\",\"source\":\"Inspection rating\"}]","cqcbc_checklist_not_assessed":"[{\"title\":\"Staff respond to distress appropriately\",\"detail\":\"No specific observations about how staff respond to distress or emotional upset are recorded in the published inspection findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Residents not rushed\",\"detail\":\"No observations about pace of care or whether your parent would be given time are recorded in the available report.\",\"source\":\"Ask the home directly\"},{\"title\":\"Clean, hygienic premises\",\"detail\":\"No specific observations about the cleanliness or condition of the premises are included in the published report text.\",\"source\":\"Ask the home directly\"},{\"title\":\"Families welcomed\",\"detail\":\"There is no recorded detail about how the home involves or communicates with families in the published findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"End-of-life plans in place\",\"detail\":\"No detail about advance care planning or end-of-life documentation is included in the available inspection text.\",\"source\":\"Ask the home directly\"},{\"title\":\"Communication with families\",\"detail\":\"There is no recorded evidence about how and how often families are updated about their parent's care.\",\"source\":\"Ask the home directly\"},{\"title\":\"Care plan review frequency\",\"detail\":\"No information about how often care plans are reviewed or updated is included in the published findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Night staffing numbers\",\"detail\":\"No detail about how many staff are on duty overnight, or what their roles are, is recorded in the published report.\",\"source\":\"Ask the home directly\"},{\"title\":\"Agency staff usage\",\"detail\":\"No information about reliance on agency or bank staff is included in the available inspection text.\",\"source\":\"Ask the home directly\"},{\"title\":\"Outdoor space \/ gardens\",\"detail\":\"No description of outdoor areas or access to outside space is included in the published findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"One-to-one activities for people who cannot join groups\",\"detail\":\"No detail about individual engagement for people with advanced dementia or those who cannot participate in group activities is recorded.\",\"source\":\"Ask the home directly\"},{\"title\":\"Dementia-friendly environment\",\"detail\":\"Despite dementia being listed as a specialism, no specific detail about the physical environment, signage, or sensory adaptations is recorded in the published report.\",\"source\":\"Ask the home directly\"}]","cqcbc_verdict":"Rothbury Cottage Care Ltd, based within Rothbury Community Hospital in Morpeth, was rated Good across all five inspection domains at its assessment in October 2024. With 14 beds and specialisms covering dementia, physical disabilities, sensory impairments, and care for adults under 65, the home is a small, specialist service. A named registered manager and nominated individual were both confirmed in post at the time of inspection.\n\nThe main limitation of this report is that the published inspection text provides very limited specific detail: no direct quotes from the people who live there or their families, no recorded observations of daily life, and no specifics on staffing ratios, activities, or the physical environment. A Good rating is a meaningful baseline, but it does not tell you what the home feels like day to day. Before making a decision, visit at a mealtime to see pace and atmosphere first-hand, ask to see last week's actual staffing rota (noting permanent versus agency names, especially on nights), and ask the manager how they specifically support people with dementia given the small size of the home.","cqcbc_domain_safe":"{\"found\":\"The home was rated Good for Safe at its October 2024 inspection. This indicates that the inspector was satisfied with safety standards, including medicines management, staffing arrangements, and safeguarding processes. The home operates with 14 beds, which is a small number and can be a positive factor for consistent, attentive care. No concerns or requirement notices were raised in the Safe domain. The published report does not include specific observations, staffing ratios, or detail about how the home manages night shifts or agency use.\",\"quotes\":[],\"family_meaning\":\"A Good rating for Safe means the inspector did not identify risks that placed your parent in danger, and that is genuinely reassuring. However, the Good Practice evidence base highlights that night staffing is one of the areas where safety most commonly slips in smaller homes, and the published findings give no detail on overnight cover for this 14-bed service. The small size of the home could work in your parent's favour: a tight, permanent team is better placed to notice changes in your parent's condition quickly. Our family review data shows that staff attentiveness features in 14% of positive reviews, meaning families consistently notice and value it when staff are present and alert. The absence of specific detail here means you should verify night cover directly.\",\"evidence_base\":\"The Good Practice rapid evidence review (IFF Research and Leeds Beckett University, 2026) found that agency staff reliance is one of the most significant predictors of safety lapses in dementia care settings, because unfamiliar faces increase distress and reduce early detection of health changes.\",\"watch_out\":\"Ask the manager: how many permanent staff are on duty on the dementia unit after 8pm on a typical weeknight, and what was the agency usage rate across the last four weeks? Request to see the actual rota rather than a staffing template.\"}","cqcbc_domain_effective":"{\"found\":\"The home received a Good rating for Effective at the October 2024 inspection. This domain covers training, care planning, healthcare access, and nutrition. Dementia is listed as a formal specialism, which means the service is expected to demonstrate dementia-specific knowledge and practice. No concerns were raised in this domain. The published report does not include detail about the content of dementia training, how often care plans are reviewed, or how GP and specialist health services are accessed.\",\"quotes\":[],\"family_meaning\":\"A Good rating for Effective tells you the inspector found care planning and training were satisfactory. For a home listing dementia as a specialism, you would want to go further than satisfactory: ask specifically what dementia training staff have completed and when they last refreshed it, because our Good Practice evidence base shows that dementia-specific training content, not just general care training, makes a measurable difference to how well staff can communicate with your parent as the condition progresses. Food quality features in 20.9% of the positive family reviews we analysed, and a visit at lunchtime will tell you more about the daily reality of mealtimes than any rating. The evidence on care plans is clear: they should be reviewed at least monthly for someone with dementia, and you should ask how often that happens here.\",\"evidence_base\":\"The Good Practice review found that care plans treated as living documents, updated following any change in the person's condition or behaviour, were strongly associated with better outcomes in dementia care, while plans reviewed only at fixed annual intervals were linked to missed deterioration.\",\"watch_out\":\"Ask to see how a care plan is updated when your parent's condition changes. Specifically, ask: who triggers a review, how quickly is it documented, and how are family members informed of changes?\"}","cqcbc_domain_caring":"{\"found\":\"The home was rated Good for Caring at its October 2024 inspection. This domain covers staff warmth, dignity, respect, and independence. The rating indicates the inspector was satisfied that the people who live here were treated with kindness and respect. The published report contains no direct observations of staff interactions, no quotes from the people living at the home or their families, and no specific examples of how dignity is maintained in everyday practice.\",\"quotes\":[],\"family_meaning\":\"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity feature in 55.2%. These are the things families feel most acutely when they visit, and they are also the hardest to capture in an inspection rating alone. A Good rating for Caring is a positive signal, but because the published findings include no quotes or direct observations, you cannot know from this report whether staff use your parent's preferred name, whether they knock before entering a room, or whether they move at a pace that suits your parent rather than the shift schedule. The Good Practice evidence base is clear that non-verbal communication matters as much as verbal for people living with dementia: a calm tone, unhurried movement, and eye contact at the person's level are all observable on a visit.\",\"evidence_base\":\"The Good Practice review found that person-led care requires staff to know the individual's history, preferences, and communication style, and that homes where staff could describe these things from memory, rather than only from a care plan, consistently scored higher on dignity measures.\",\"watch_out\":\"During a visit, stand in a corridor for ten minutes and observe how staff greet the people who live there. Do they use names? Do they slow down? Do they make eye contact? These small moments are the most reliable signal of whether the caring rating reflects daily reality.\"}","cqcbc_domain_responsive":"{\"found\":\"The home received a Good rating for Responsive at its October 2024 inspection. This domain covers activities, individualised care, and responsiveness to changing needs including end-of-life care. The home lists dementia, physical disabilities, and sensory impairments as specialisms, suggesting the service is expected to offer more than a generic activity programme. No concerns were raised in this domain. The published report does not describe specific activities, individual engagement approaches, or how the home supports people who cannot participate in group settings.\",\"quotes\":[],\"family_meaning\":\"Activities and engagement feature in 21.4% of positive family reviews, and resident happiness in 27.1%, making this domain one of the most visible quality markers for families. For someone living with dementia, the Good Practice evidence base consistently shows that individually tailored activities, including familiar household tasks and one-to-one engagement, are more beneficial than a standard group programme. With only 14 beds, this home has the potential to offer very personal engagement, but the published report gives no detail on whether that potential is realised. If your parent has advanced dementia or sensory impairment and may not join group activities, it is especially important to ask what one-to-one engagement looks like on a quiet Tuesday afternoon.\",\"evidence_base\":\"The Good Practice review found that Montessori-based and task-oriented individual activities, such as folding, sorting, or simple cooking tasks, reduced agitation and increased engagement in people with moderate to advanced dementia more effectively than organised group sessions alone.\",\"watch_out\":\"Ask the manager: what does your parent's afternoon look like on a day when there is no scheduled group activity? Ask to see the activity records for one resident with similar needs over the past month, to check whether planned activities actually took place and whether any were one-to-one.\"}","cqcbc_domain_well_led":"{\"found\":\"The home was rated Good for Well-led at its October 2024 inspection. A named registered manager (Mr John Jason Cowell) and a nominated individual (Mr Simon Michael Fitton) are both confirmed in post. This indicates a clear governance structure was in place at the time of inspection. The Good rating suggests the inspector was satisfied that the home was managed effectively and that accountability processes were functioning. No concerns were raised in this domain, and the published report does not include detail about manager visibility, staff culture, or how the home responds to feedback and complaints.\",\"quotes\":[],\"family_meaning\":\"Management quality features in 23.4% of positive family reviews, and the Good Practice evidence base identifies leadership stability as one of the strongest predictors of a home's quality trajectory over time. Knowing both a registered manager and a nominated individual are named and in post is a meaningful reassurance: it means there is a clear line of accountability if something goes wrong. Communication with families features in 11.5% of positive reviews, and the published report gives no detail on how this home keeps families informed. You have every right to ask how often the manager meets with families, how complaints are handled, and how long the current manager has been in post. A manager who has been in place for several years and knows the people who live there by name is a strong signal of a stable, well-run home.\",\"evidence_base\":\"The Good Practice review found that bottom-up leadership cultures, where care staff feel able to raise concerns without fear and where managers are physically present on the floor rather than office-based, were consistently associated with better outcomes for people with dementia.\",\"watch_out\":\"Ask how long the registered manager has been in post and whether they work regular hours on the floor rather than primarily in the office. Then ask: what was the last significant change made to care practice as a result of feedback from the people who live here or their families?\"}","cqcbc_ai_generated_date":"2026-05-07 08:32:06","_seopress_titles_title":"Rothbury Cottage Care Ltd – Dementia, Residential, Respite & Nursing Home in Morpeth, Northumberland","_seopress_titles_desc":"If you live near Morpeth, Northumberland, Dementia Care Choices walks with you through every stage of Dementia. From the first signs of Dementia to finding the right care home, we help you stay informed and organised throughout,","cqcbc_safe_found":"The home was rated Good for Safe at its October 2024 inspection. This indicates that the inspector was satisfied with safety standards, including medicines management, staffing arrangements, and safeguarding processes. The home operates with 14 beds, which is a small number and can be a positive factor for consistent, attentive care. No concerns or requirement notices were raised in the Safe domain. The published report does not include specific observations, staffing ratios, or detail about how the home manages night shifts or agency use.","cqcbc_safe_family_meaning":"A Good rating for Safe means the inspector did not identify risks that placed your parent in danger, and that is genuinely reassuring. However, the Good Practice evidence base highlights that night staffing is one of the areas where safety most commonly slips in smaller homes, and the published findings give no detail on overnight cover for this 14-bed service. The small size of the home could work in your parent's favour: a tight, permanent team is better placed to notice changes in your parent's condition quickly. Our family review data shows that staff attentiveness features in 14% of positive reviews, meaning families consistently notice and value it when staff are present and alert. The absence of specific detail here means you should verify night cover directly.","cqcbc_safe_evidence_base":"The Good Practice rapid evidence review (IFF Research and Leeds Beckett University, 2026) found that agency staff reliance is one of the most significant predictors of safety lapses in dementia care settings, because unfamiliar faces increase distress and reduce early detection of health changes.","cqcbc_safe_watch_out":"Ask the manager: how many permanent staff are on duty on the dementia unit after 8pm on a typical weeknight, and what was the agency usage rate across the last four weeks? Request to see the actual rota rather than a staffing template.","cqcbc_effective_found":"The home received a Good rating for Effective at the October 2024 inspection. This domain covers training, care planning, healthcare access, and nutrition. Dementia is listed as a formal specialism, which means the service is expected to demonstrate dementia-specific knowledge and practice. No concerns were raised in this domain. The published report does not include detail about the content of dementia training, how often care plans are reviewed, or how GP and specialist health services are accessed.","cqcbc_effective_family_meaning":"A Good rating for Effective tells you the inspector found care planning and training were satisfactory. For a home listing dementia as a specialism, you would want to go further than satisfactory: ask specifically what dementia training staff have completed and when they last refreshed it, because our Good Practice evidence base shows that dementia-specific training content, not just general care training, makes a measurable difference to how well staff can communicate with your parent as the condition progresses. Food quality features in 20.9% of the positive family reviews we analysed, and a visit at lunchtime will tell you more about the daily reality of mealtimes than any rating. The evidence on care plans is clear: they should be reviewed at least monthly for someone with dementia, and you should ask how often that happens here.","cqcbc_effective_evidence_base":"The Good Practice review found that care plans treated as living documents, updated following any change in the person's condition or behaviour, were strongly associated with better outcomes in dementia care, while plans reviewed only at fixed annual intervals were linked to missed deterioration.","cqcbc_effective_watch_out":"Ask to see how a care plan is updated when your parent's condition changes. Specifically, ask: who triggers a review, how quickly is it documented, and how are family members informed of changes?","cqcbc_caring_found":"The home was rated Good for Caring at its October 2024 inspection. This domain covers staff warmth, dignity, respect, and independence. The rating indicates the inspector was satisfied that the people who live here were treated with kindness and respect. The published report contains no direct observations of staff interactions, no quotes from the people living at the home or their families, and no specific examples of how dignity is maintained in everyday practice.","cqcbc_caring_family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity feature in 55.2%. These are the things families feel most acutely when they visit, and they are also the hardest to capture in an inspection rating alone. A Good rating for Caring is a positive signal, but because the published findings include no quotes or direct observations, you cannot know from this report whether staff use your parent's preferred name, whether they knock before entering a room, or whether they move at a pace that suits your parent rather than the shift schedule. The Good Practice evidence base is clear that non-verbal communication matters as much as verbal for people living with dementia: a calm tone, unhurried movement, and eye contact at the person's level are all observable on a visit.","cqcbc_caring_evidence_base":"The Good Practice review found that person-led care requires staff to know the individual's history, preferences, and communication style, and that homes where staff could describe these things from memory, rather than only from a care plan, consistently scored higher on dignity measures.","cqcbc_caring_watch_out":"During a visit, stand in a corridor for ten minutes and observe how staff greet the people who live there. Do they use names? Do they slow down? Do they make eye contact? These small moments are the most reliable signal of whether the caring rating reflects daily reality.","cqcbc_responsive_found":"The home received a Good rating for Responsive at its October 2024 inspection. This domain covers activities, individualised care, and responsiveness to changing needs including end-of-life care. The home lists dementia, physical disabilities, and sensory impairments as specialisms, suggesting the service is expected to offer more than a generic activity programme. No concerns were raised in this domain. The published report does not describe specific activities, individual engagement approaches, or how the home supports people who cannot participate in group settings.","cqcbc_responsive_family_meaning":"Activities and engagement feature in 21.4% of positive family reviews, and resident happiness in 27.1%, making this domain one of the most visible quality markers for families. For someone living with dementia, the Good Practice evidence base consistently shows that individually tailored activities, including familiar household tasks and one-to-one engagement, are more beneficial than a standard group programme. With only 14 beds, this home has the potential to offer very personal engagement, but the published report gives no detail on whether that potential is realised. If your parent has advanced dementia or sensory impairment and may not join group activities, it is especially important to ask what one-to-one engagement looks like on a quiet Tuesday afternoon.","cqcbc_responsive_evidence_base":"The Good Practice review found that Montessori-based and task-oriented individual activities, such as folding, sorting, or simple cooking tasks, reduced agitation and increased engagement in people with moderate to advanced dementia more effectively than organised group sessions alone.","cqcbc_responsive_watch_out":"Ask the manager: what does your parent's afternoon look like on a day when there is no scheduled group activity? Ask to see the activity records for one resident with similar needs over the past month, to check whether planned activities actually took place and whether any were one-to-one.","cqcbc_well_led_found":"The home was rated Good for Well-led at its October 2024 inspection. A named registered manager (Mr John Jason Cowell) and a nominated individual (Mr Simon Michael Fitton) are both confirmed in post. This indicates a clear governance structure was in place at the time of inspection. The Good rating suggests the inspector was satisfied that the home was managed effectively and that accountability processes were functioning. No concerns were raised in this domain, and the published report does not include detail about manager visibility, staff culture, or how the home responds to feedback and complaints.","cqcbc_well_led_family_meaning":"Management quality features in 23.4% of positive family reviews, and the Good Practice evidence base identifies leadership stability as one of the strongest predictors of a home's quality trajectory over time. Knowing both a registered manager and a nominated individual are named and in post is a meaningful reassurance: it means there is a clear line of accountability if something goes wrong. Communication with families features in 11.5% of positive reviews, and the published report gives no detail on how this home keeps families informed. You have every right to ask how often the manager meets with families, how complaints are handled, and how long the current manager has been in post. A manager who has been in place for several years and knows the people who live there by name is a strong signal of a stable, well-run home.","cqcbc_well_led_evidence_base":"The Good Practice review found that bottom-up leadership cultures, where care staff feel able to raise concerns without fear and where managers are physically present on the floor rather than office-based, were consistently associated with better outcomes for people with dementia.","cqcbc_well_led_watch_out":"Ask how long the registered manager has been in post and whether they work regular hours on the floor rather than primarily in the office. Then ask: what was the last significant change made to care practice as a result of feedback from the people who live here or their families?","pp_cqc_url":"https:\/\/www.cqc.org.uk\/location\/1-14429617965","_edit_lock":"1778142993:1"}

The home specialises in supporting people with dementia, physical disabilities, and sensory impairments. It also cares for adults under 65 who need specialist support.

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