Heatherfield Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds74
- SpecialismsDementia, Physical disabilities
- Last inspected2023-07-12
Save Heatherfield Care Home to your shortlist
Keep a running list, add visit notes, and compare homes side-by-side. Free account — it takes a minute.
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness72
- Activities & engagement65
- Food quality65
- Healthcare70
- Management & leadership74
- Resident happiness70
What inspectors found
Inspected 2023-07-12
Is this home safe?
Is the care effective?
The effective domain was rated Good at the June 2023 inspection. This domain covers training, care planning, healthcare access, nutrition, and how well the home understands and meets individual needs. The home declares dementia and physical disabilities as specialisms, which means inspectors will have assessed whether staff training and care planning reflect those needs. No specific observations about training content, care plan quality, food, or GP access are included in the published summary. The rating represents an improvement from the previous inspection.Is this home caring?
The caring domain was rated Good at the June 2023 inspection. This domain assesses whether staff treat people with kindness, respect dignity, support independence, and respond to emotional needs. It is the domain most directly connected to what daily life feels like for your parent. The published summary does not include any direct inspector observations, resident quotes, or relative testimony to illustrate what inspectors found. The rating represents an improvement from the previous inspection.Is the home responsive?
The responsive domain was rated Good at the June 2023 inspection. This domain covers whether the home tailors care to individual needs, provides meaningful activities, supports people at the end of life, and handles complaints effectively. The home's dementia specialism means inspectors should have assessed whether activities and engagement are adapted for people at different stages of dementia. No specific information about the activity programme, individual engagement, or end-of-life care planning appears in the published summary.Is the home well-led?
The well-led domain was rated Good at the June 2023 inspection, having previously been rated Requires Improvement. The registered manager is named as Ms Fiona Margaret Payne, and the nominated individual is Mr Devinder Malhotra of Malhotra Care Homes Limited. The improvement from Requires Improvement to Good in this domain is particularly significant, as leadership quality is a strong predictor of overall care trajectory. No specific detail about governance processes, staff culture, or management visibility is included in the published summary.
Source: CQC inspection report →
What the evidence base says
The home specialises in dementia care and support for people with physical disabilities. Their team has experience supporting residents with complex mobility needs and cognitive conditions. Heatherfield's dementia care includes structured activities and social engagement programmes. Staff work to maintain residents' connections with family and community life where possible. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Heatherfield Care Home scores 74 out of 100, reflecting a genuine improvement from its previous Requires Improvement rating to Good across all five domains. The score is tempered by limited specific detail in the published inspection text, which means several areas cannot be independently verified beyond the headline ratings.
Homes in North East typically score 68–82.Worth a visit
Heatherfield Care Home, on Lee Street in Cramlington, was rated Good across all five inspection domains at its most recent inspection in June 2023, published in July 2023. This represents a meaningful improvement from its previous Requires Improvement rating, and inspectors were satisfied with safety, effectiveness, care, responsiveness, and leadership. The home is registered to provide nursing care for 74 people, with declared specialisms in dementia and physical disabilities. The main limitation here is that the published inspection summary contains very little specific detail: no direct observations, no resident or relative quotes, and no data on staffing ratios, night cover, or agency use are recorded in the text available to us. The Good rating is encouraging, particularly the upward trend, but it does not tell you what daily life looks like for your parent. On a visit, ask to see last week's actual staffing rota (not the template), specifically the night shifts, and ask how many of those staff are permanent rather than agency. Then spend time in a communal area and watch whether staff move at a relaxed pace or a hurried one.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Heatherfield Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Heatherfield Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist dementia and disability support in Cramlington
Compassionate Care in Cramlington at Heatherfield Care Home
Heatherfield Care Home in Cramlington provides residential care for people living with dementia and physical disabilities. The home offers specialist support for residents with complex care needs. Families considering Heatherfield will want to visit and speak directly with current management about their approach to care.
Who they care for
The home specialises in dementia care and support for people with physical disabilities. Their team has experience supporting residents with complex mobility needs and cognitive conditions.
Heatherfield's dementia care includes structured activities and social engagement programmes. Staff work to maintain residents' connections with family and community life where possible.
“Visiting Heatherfield and meeting the current team will help you understand their approach to specialised care.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Heatherfield Care Home scores 74 out of 100, reflecting a genuine improvement from its previous Requires Improvement rating to Good across all five domains. The score is tempered by limited specific detail in the published inspection text, which means several areas cannot be independently verified beyond the headline ratings.
Homes in North East typically score 68–82.Worth a visit
Heatherfield Care Home, on Lee Street in Cramlington, was rated Good across all five inspection domains at its most recent inspection in June 2023, published in July 2023. This represents a meaningful improvement from its previous Requires Improvement rating, and inspectors were satisfied with safety, effectiveness, care, responsiveness, and leadership. The home is registered to provide nursing care for 74 people, with declared specialisms in dementia and physical disabilities. The main limitation here is that the published inspection summary contains very little specific detail: no direct observations, no resident or relative quotes, and no data on staffing ratios, night cover, or agency use are recorded in the text available to us. The Good rating is encouraging, particularly the upward trend, but it does not tell you what daily life looks like for your parent. On a visit, ask to see last week's actual staffing rota (not the template), specifically the night shifts, and ask how many of those staff are permanent rather than agency. Then spend time in a communal area and watch whether staff move at a relaxed pace or a hurried one.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Heatherfield Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Heatherfield Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist dementia and disability support in Cramlington
Compassionate Care in Cramlington at Heatherfield Care Home
Heatherfield Care Home in Cramlington provides residential care for people living with dementia and physical disabilities. The home offers specialist support for residents with complex care needs. Families considering Heatherfield will want to visit and speak directly with current management about their approach to care.
Who they care for
The home specialises in dementia care and support for people with physical disabilities. Their team has experience supporting residents with complex mobility needs and cognitive conditions.
Heatherfield's dementia care includes structured activities and social engagement programmes. Staff work to maintain residents' connections with family and community life where possible.
“Visiting Heatherfield and meeting the current team will help you understand their approach to specialised care.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
