Magna Care Home

What families say

Visitors often mention how friendly and welcoming the atmosphere feels. There's something reassuring about seeing residents comfortable and well cared for in what clearly feels like a happy place.

Based on 2 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare55
• Management & leadership55
• Resident happiness55

What inspectors found

Inspected 2020-01-24 · Report published 2020-01-24 · Inspected 2 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the November 2019 inspection. This covers staffing levels, medicines management, infection control and the physical safety of the environment. The home accommodates up to 36 people with a range of needs including dementia, mental health conditions and physical disabilities. No specific concerns were raised in the available report text. The July 2023 desktop review found no evidence requiring this rating to be reconsidered.","quotes":[],"family_meaning":"A Good safety rating is reassuring, but the lack of specific detail in the published report means you cannot see what the inspectors actually observed. Our family review data shows that safe environment and staff attentiveness are among the things families notice most quickly on a visit. Good Practice evidence is particularly clear that night-time is when safety standards most often slip in care homes u2014 fewer staff, less oversight. Because this is a nursing home caring for people with dementia and complex needs, you should ask directly about night staffing ratios before deciding. The 2023 desktop review adds a layer of reassurance that no serious concerns have been flagged since 2019, but it does not replace a fresh inspection.","evidence_base":"The IFF Research / Leeds Beckett rapid evidence review found that agency staff reliance is one of the strongest predictors of inconsistent care and safety incidents u2014 familiar, permanent staff who know your parent's routines and behaviours are a critical safety factor, particularly for people with dementia.","watch_out":"Ask the home: 'How many permanent staff u2014 not agency u2014 are on duty on the dementia unit overnight, and has that number changed in the last 12 months?'"}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the November 2019 inspection. This domain covers care planning, staff training, healthcare access, nutrition and outcomes for people living in the home. Dementia is listed as a registered specialism, implying inspectors were satisfied that appropriate expertise and practice were in place. No specific examples of care plans, GP access arrangements or training records are referenced in the available report text. The July 2023 review found no evidence of decline.","quotes":[],"family_meaning":"For your parent u2014 especially if they are living with dementia u2014 whether staff genuinely know their individual needs is more important than any rating. Our family review data shows that dementia-specific care and food quality are among the things families mention most in reviews, yet neither is detailed in this inspection. Good Practice evidence is clear that care plans should be living documents reviewed at least monthly, with families actively involved u2014 not filed away. Ask when you visit whether you would be invited to your parent's next care plan review, and whether the plan would record things like their preferred name, their daily routine before moving in, and how they communicate when distressed.","evidence_base":"The Good Practice evidence base consistently finds that care plans which capture a person's life history, preferences and non-verbal communication signals lead to measurably better outcomes for people with dementia u2014 reducing distress, improving nutrition and reducing falls.","watch_out":"Ask: 'Can I see a blank copy of the care plan template you use, and how often would you review my parent's plan with me?' Look for whether it includes personal history, preferences and communication needs u2014 not just medical information."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the November 2019 inspection. This domain covers how staff treat the people in their care u2014 warmth, dignity, respect and support for independence. No direct quotes from residents or relatives are recorded in the available report text, and no specific inspector observations of staff interactions are described. Two registered managers are named in the registration details. The July 2023 desktop review found no evidence requiring the rating to change.","quotes":[],"family_meaning":"Staff warmth is the single highest-weighted theme in our family review data u2014 accounting for 57.3% of what determines whether families feel a home is truly good. Compassion and dignity follow closely at 55.2%. The absence of any specific evidence in this report u2014 no quotes, no observed moments u2014 makes it impossible to assess this from the desk. What we can say is that a Good Caring rating means inspectors were satisfied at the time of their visit. Good Practice research shows that for people with dementia, non-verbal communication u2014 how a staff member enters a room, their tone of voice, whether they make eye contact u2014 matters as much as anything said aloud. Your own observation on a visit will tell you more than this report can.","evidence_base":"The Good Practice evidence review found that person-led care u2014 where staff know and use a resident's preferred name, life history and individual communication style u2014 is strongly associated with reduced distress and greater wellbeing for people with dementia.","watch_out":"When you visit, watch what happens in a corridor or communal area when a staff member passes a resident. Do they stop, make eye contact, use the person's name? Unhurried, warm micro-interactions are the clearest real-world signal of a caring culture."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the November 2019 inspection. This domain covers whether the home meets individuals' needs, including activities, engagement, flexibility and end-of-life planning. The home lists dementia as a specialism and cares for people with a range of complex needs. No specific activity programmes, examples of individual engagement or end-of-life planning arrangements are described in the available report text. The 2023 desktop review found no evidence of decline.","quotes":[],"family_meaning":"Whether your parent will have a meaningful life in this home u2014 not just a safe one u2014 is what the Responsive domain is about. Our family review data shows resident happiness accounts for 27.1% of what families report, and activities for 21.4%. Good Practice research is particularly clear that group activities alone are not enough: people with more advanced dementia, or those who are withdrawn, need tailored one-to-one engagement u2014 familiar everyday tasks, music they know, objects from their past. A Good rating tells you inspectors were satisfied, but you need to ask specifically what happens for your parent on a typical Tuesday afternoon, not just what activities are listed on the noticeboard.","evidence_base":"The Good Practice evidence review found that Montessori-based and life-history approaches u2014 where activities draw on a person's past roles, skills and interests u2014 significantly improve engagement and reduce agitation in people with dementia, compared with generic group programmes.","watch_out":"Ask: 'If my parent doesn't want to join a group activity, what would a member of staff do with them one-to-one u2014 and who is responsible for that?' Ask to see the activity records for the past month, not just the planned schedule."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the November 2019 inspection. This domain covers management culture, governance, accountability and how the home responds to concerns and incidents. The home is operated by HC-One Limited and has two named registered managers on record. The July 2023 desktop review found no evidence requiring the rating to be reconsidered. No specific examples of management practice, staff culture or governance mechanisms are described in the available report text.","quotes":[],"family_meaning":"Management stability is one of the strongest predictors of quality in a care home u2014 more so than any single inspection rating. Our family review data shows management and communication with family account for 23.4% and 11.5% of what families value respectively. HC-One is a large national provider, which can mean strong systems but also means the culture of this specific home depends heavily on the registered managers in post. Good Practice evidence is clear that where staff feel able to speak up about concerns without fear, and where managers are visible on the floor rather than office-bound, care quality is consistently higher. The gap between the 2019 inspection and today means you need to ask directly about management continuity.","evidence_base":"The Good Practice evidence review found that leadership stability u2014 where the same manager has been in post for two or more years u2014 is one of the strongest predictors of a positive quality trajectory in care homes, particularly in homes with complex needs populations.","watch_out":"Ask: 'How long has the current registered manager been in post, and are there any planned management changes?' Also ask how the home would contact you if your parent had a fall or a change in health u2014 and how quickly."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Magna provides specialist support for adults of all ages, including those living with dementia, mental health conditions, and physical disabilities.. Gaps or open questions remain on For those living with dementia, the team brings patience and understanding to their approach. They focus on maintaining dignity while providing the specialist care needed. — areas worth probing directly during a visit.