Dementia Care Home

Lashbrook House Care Home

Mill Road, Henley-on-thames, Oxfordshire, RG9 3LP

Nursing homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
77/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes

Families Rate The Staff82 / 100

Staff warmth score

“Well Looked After”80%

of reviewers answered yes

Good to know

  • Registered beds46
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
  • Last inspected2022-11-11

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth82
  • Compassion & dignity82
  • Cleanliness70
  • Activities & engagement88
  • Food quality65
  • Healthcare75
  • Management & leadership75
  • Resident happiness80
Section 02

What inspectors found

Inspected 2022-11-11

  • Is this home safe?

    Good
    Lashbrook House Care Home was rated Good for safety at its September 2022 inspection. A Good Safe rating means inspectors were satisfied that risks were identified and managed, medicines were handled appropriately, and staffing was sufficient for the number of people living there. The home is registered to provide nursing care as well as personal care, which means a qualified nurse should be on duty at all times. The published summary does not include specific detail about night staffing ratios, falls rates, or how the home logs and learns from incidents.
    Verified by inspector
  • Is the care effective?

    Good
    The home was rated Good for Effective at its September 2022 inspection. This domain covers whether staff have the skills and knowledge to meet your parent's needs, including dementia-specific training, how care plans are written and reviewed, and whether healthcare professionals such as GPs and community nurses are involved promptly when needed. Lashbrook House is registered as a dementia specialism, which means inspectors will have checked that the training and care planning in place reflects that. The published summary does not include specific detail about training content, GP contact records, or how frequently care plans are updated.
    Verified by inspector
  • Is this home caring?

    Good
    Lashbrook House Care Home was rated Good for Caring at its September 2022 inspection. This domain covers whether staff are kind, whether your parent is treated with dignity and respect, and whether their independence is supported where possible. A Good Caring rating means inspectors observed interactions and were satisfied that the home met the standard. The published summary does not include specific observations, such as whether staff used residents' preferred names, whether rooms were entered with a knock, or how staff responded to a resident who was distressed.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Outstanding
    Lashbrook House Care Home was rated Outstanding for Responsive at its September 2022 inspection, the highest possible rating. This domain covers how well the home meets individuals' needs, how the activity programme is tailored to each person, how the home responds to complaints, and how end-of-life care is planned and delivered. Outstanding is awarded to fewer than one in ten care homes in England and requires inspectors to find specific evidence that the service goes beyond good practice to something genuinely exceptional. The published summary does not describe the specific activities, approaches, or examples that led to this rating, but the rating itself is a strong signal.
    Verified by inspector
  • Is the home well-led?

    Good
    The home was rated Good for Well-led at its September 2022 inspection. The registered manager is named as Mrs Lina Nela, and the nominated individual (the person accountable to the regulator on behalf of the provider, Bondcare (Henley) Limited) is Mr Alan Goldstein. A Good Well-led rating means inspectors found that the home had adequate governance, that staff felt supported, and that the home had systems in place to monitor quality and act on concerns. The published summary does not describe the manager's tenure, how staff feel about the culture, or how the home uses resident and family feedback to drive improvement.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The team at Lashbrook House cares for adults both under and over 65. They provide specialist dementia care alongside their general residential services. For those living with dementia, the home offers dedicated support tailored to individual needs. The team understands the importance of creating a calm, structured environment. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

77/ 100

DCC Family Score

Lashbrook House Care Home scores well above average, driven by an Outstanding rating for how it keeps your parent engaged and living a meaningful life. Most other areas were rated Good, with food and cleanliness attracting slightly lower scores because the inspection report contains limited specific detail on those topics.

Homes in South East typically score 68–82.
DCC Recommendation

Worth a visit

Lashbrook House Care Home, on Mill Road in Henley-on-Thames, was rated Good overall at its inspection in September 2022, with an Outstanding rating in the Responsive domain, which covers activities, engagement, individuality, and end-of-life care. That Outstanding finding is significant: it is awarded to fewer than one in ten care homes in England, and it suggests the team here goes well beyond a standard weekly programme to keep your parent genuinely involved in life. The inspection report published in November 2022 is now over two years old, which means the staff team, management arrangements, and day-to-day conditions may have changed since inspectors visited. The registered manager listed is Mrs Lina Nela. When you visit, check whether she is still in post, ask what has changed since the inspection, and spend time observing whether the energy and individuality the inspectors praised is still visible on the floor.

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In Their Own Words

How Lashbrook House Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Lashbrook House Care Home says about itself

Thoughtfully managed care in the heart of Henley-on-Thames

Dedicated nursing home Support in Henley-on-thames

Lashbrook House Care Home sits in Henley-on-Thames, offering residential care for adults of all ages. The home provides specialist support for people living with dementia alongside general residential care. Those who make their home here find the place runs smoothly day to day.

Care & specialisms

Who they care for

    The team at Lashbrook House cares for adults both under and over 65. They provide specialist dementia care alongside their general residential services.

    How they describe their dementia care

    For those living with dementia, the home offers dedicated support tailored to individual needs. The team understands the importance of creating a calm, structured environment.

    “If you're considering care options in Henley-on-Thames, visiting Lashbrook House could help you get a feel for whether it's the right fit.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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