Jubilee Court

What families say

Families describe staff who hold hands, offer hugs when needed, and know exactly how each resident likes their tea. The team understands how to calm anxiety, redirect difficult moments, and create genuine connections that matter. People talk about carers who remember the small things — favourite songs, preferred routines, the right words to bring comfort.

Based on 22 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth75
• Compassion & dignity75
• Cleanliness65
• Activities & engagement65
• Food quality65
• Healthcare55
• Management & leadership75
• Resident happiness70

What inspectors found

Inspected 2022-12-07 · Report published 2022-12-07 · Inspected 6 times in the last three years

• Is this home safe?

  Requires improvement

  {"found":"Safety was the one domain rated Requires Improvement at the October 2022 inspection, while the overall rating improved to Good. The published summary does not specify which aspect of safety was of concern, whether staffing numbers, medicines management, falls, or infection control. The home has 91 beds across what appears to be a mixed residential and dementia service. Without detail in the published text, it is not possible to confirm what progress has been made since the inspection.","quotes":[],"family_meaning":"A Requires Improvement in Safety is the finding that would give most families pause, and rightly so. Good Practice research consistently shows that night staffing is where safety most often slips in larger homes, and at 91 beds Jubilee Court is a sizeable service. Our family review data shows that attentive staffing is a concern in around 14% of positive reviews, which means families notice and value it when it is done well. The published report does not tell you what the specific safety concern was, so you need to ask this question directly rather than assume it has been resolved. If the home cannot give you a clear answer about what changed after the inspection, treat that as a significant warning sign.","evidence_base":"The Good Practice evidence base (IFF Research, Leeds Beckett University, 2026) identifies agency staff reliance as one of the most consistent predictors of safety lapses in care homes. Inconsistent staffing means staff do not know your parent and cannot spot when something is wrong.","watch_out":"Ask the manager: what specifically did the inspector find in the Safe domain in October 2022, and can you show me what you did to address it? Then ask to see the actual night staffing rota from last week, not the template, and count permanent versus agency names across the night shifts."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the October 2022 inspection. This domain covers training, care planning, healthcare access, nutrition, and how well staff put their knowledge into practice. The home specialises in dementia care, which means inspectors would have looked at whether staff understand dementia and whether care plans reflect individual needs. The published summary does not include specific observations or examples to confirm what good practice was evidenced.","quotes":[],"family_meaning":"A Good rating in Effective is reassuring but the lack of published detail means you cannot take it at face value without asking further questions. Food quality matters more to families than many homes realise: our review data shows it features in 20.9% of positive reviews by name, and Good Practice research identifies mealtimes as a key moment of care quality and social connection for people with dementia. Care plans being reviewed regularly, with family involvement, is one of the clearest markers of a home that genuinely knows your parent rather than processing them. Ask to see a sample care plan on your visit and check whether it reflects the person, not just their diagnosis.","evidence_base":"The Good Practice evidence base identifies care plans as living documents that should be updated after every significant change, not just annually. Homes that review plans frequently and involve families in those reviews show better outcomes for people with dementia.","watch_out":"Ask to see how often care plans are reviewed and whether families are formally invited to contribute. Then ask whether the home has a dedicated dementia lead and what specific training in dementia care all staff have completed in the last 12 months."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the October 2022 inspection. Inspectors assess this domain by observing interactions between staff and residents, checking whether people are addressed by their preferred names, whether privacy and dignity are respected, and whether people are supported to maintain their independence. The published summary does not include specific quotes from residents or relatives, or descriptions of particular interactions that inspectors observed.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned by name in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. A Good Caring rating tells you the inspectors did not find cause for concern, but the published text does not give you the specific detail that would let you picture what care looks like day to day for your parent. The observable signals are things you can check yourself on a visit: do staff use your parent's preferred name, do they move without hurrying, do they knock before entering a room, and do they respond to distress calmly rather than dismissively? These small moments, repeated dozens of times a day, are what determine whether your parent feels safe and respected.","evidence_base":"Good Practice research highlights that non-verbal communication matters as much as verbal communication for people living with dementia. Staff who are unhurried, make eye contact, and respond to distress with calm and patience produce measurably better outcomes than those who are technically competent but task-focused.","watch_out":"During your visit, watch what happens when a member of staff passes a resident in the corridor. Do they stop, make eye contact, and say hello by name? Or do they walk past without acknowledgement? This small interaction, repeated throughout the day, tells you more about the care culture than any inspection rating."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the October 2022 inspection. This domain covers whether the home responds to individual needs, whether activities are meaningful and tailored, how the home supports people at the end of life, and how it handles complaints. The home's specialism in dementia care means inspectors would have considered whether activities are accessible to people at different stages of the condition. The published summary does not include specific details of the activities programme or examples of individual engagement.","quotes":[],"family_meaning":"Resident happiness features in 27.1% of positive family reviews and activities engagement in 21.4%. A Good Responsive rating is positive, but the detail that matters most for your parent is whether the home offers genuine one-to-one engagement for people who can no longer join group activities, which is where dementia care most often falls short. Good Practice research is clear that meaningful activity does not have to mean a scheduled programme: familiar household tasks, music from a person's era, or simple sensory activities can all reduce agitation and support wellbeing. Ask specifically what happens for your parent on a day when the group session is not for them.","evidence_base":"The Good Practice evidence base identifies Montessori-based and task-led approaches to activity as particularly effective for people with mid-to-late stage dementia, focusing on familiar, purposeful activities rather than passive entertainment. Homes that rely solely on group programmes often leave the most vulnerable residents disengaged.","watch_out":"Ask the activities coordinator to walk you through what your parent's typical Monday would look like, including any time when they might not be in a group session. Ask specifically what one-to-one engagement is available for someone with more advanced dementia who cannot follow a structured activity."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the October 2022 inspection. The home has a named registered manager, Mrs Melissa Louise King, and a nominated individual, Mr Stewart Christopher Mynott. Quantum Care Limited is the operating organisation. A Good Well-led rating indicates inspectors were satisfied that governance, accountability, and culture were in reasonable shape. The published summary does not describe specific examples of how the manager leads or how staff are supported to raise concerns.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of consistent care quality, according to Good Practice research. A home with a settled, visible manager tends to have lower staff turnover and a culture where problems are spotted and addressed rather than hidden. Communication with families appears in 11.5% of positive reviews, and a well-led home is usually one where families feel informed and included rather than managed at a distance. The improvement from Requires Improvement to Good overall is a positive trajectory, but it is worth asking how long the current manager has been in post and whether there have been significant staffing changes since the inspection.","evidence_base":"The Good Practice evidence base identifies leadership stability as a key predictor of quality trajectory. Homes where the manager is known to staff and residents by name, is visible on the floor, and empowers staff to raise concerns consistently outperform those with frequent management changes or an office-bound leadership style.","watch_out":"Ask the manager how long they have been in post and whether they were in role at the time of the October 2022 inspection. Ask how families are kept informed when there is a change in their parent's care or health, and whether there is a regular meeting or written update they can expect."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home supports people over 65 with dementia and physical disabilities. They work with residents at different stages of their journey, adapting care as needs change.. Gaps or open questions remain on Staff show real understanding of dementia, using distraction techniques and gentle approaches that respect each person's reality. The physical environment supports independence while keeping people safe, with thoughtful design touches throughout. — areas worth probing directly during a visit.