Glendale

What families say

Based on 5 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness68
• Activities & engagement60
• Food quality55
• Healthcare65
• Management & leadership75
• Resident happiness68

What inspectors found

Inspected 2021-05-06 · Report published 2021-05-06 · Inspected 4 times in the last three years

• Is this home safe?

  Good

  {"found":"The safe domain was rated Good at the April 2021 inspection. A previous Requires Improvement rating indicates there were safety-related concerns before this inspection, which the home appears to have addressed. The published summary does not include specific observations about staffing ratios, medicines management, falls recording, or infection control practices. The home supports people with dementia, physical disabilities, and sensory impairment, all of which have specific safety implications that are not detailed in the available text. The monitoring review in July 2023 found no new evidence to alter this rating.","quotes":[],"family_meaning":"A Good rating in safety is the minimum you should accept for your parent, particularly in a home that cares for people living with dementia. The improvement from Requires Improvement is genuinely positive: it means the home identified specific problems and fixed them before inspectors returned. However, the Good Practice evidence base is clear that safety risks are highest at night, when staffing is typically thinnest, and the published report gives no information about overnight staffing at Glendale. Agency staff usage is another known risk factor: homes that rely heavily on agency workers tend to show less consistency in recognising and responding to individual needs. Neither of these questions is answered by the published findings, so both should be on your list when you visit.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that night staffing levels and agency staff reliance are two of the strongest predictors of whether safety standards hold up in practice, particularly in homes supporting people with dementia who may be at risk of falls or nocturnal distress.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Count permanent staff versus agency names, and check specifically how many carers are on duty between 10pm and 6am."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The effective domain was rated Good at the April 2021 inspection. This domain covers care planning, staff training, healthcare access, food and nutrition, and how well the home supports people to maintain their health and independence. Dementia is listed as a specialism, which means inspectors would have considered whether staff have relevant training and whether care plans are tailored to individual needs. No specific detail about training content, care plan quality, GP access arrangements, or food and mealtime experience is included in the published text.","quotes":[],"family_meaning":"Effectiveness in a care home is about whether the people who look after your parent actually know what they are doing, and whether the systems around them support good practice. Dementia care requires specific skills: understanding non-verbal communication, recognising when behaviour is a sign of unmet need, and keeping care plans current as the condition progresses. Our review data shows that families rate healthcare access as important to 20.2% of positive reviews, and food quality features in 20.9%. Neither is described in detail in the published findings here, so these are gaps you need to fill yourself. Ask to see a sample care plan (anonymised if necessary) and ask how often plans are reviewed and whether families are invited to take part.","evidence_base":"The Good Practice evidence review found that care plans which function as living documents, updated regularly with family input and reflecting the person's history and preferences, are strongly associated with better outcomes for people with dementia, including reduced distress and greater independence at mealtimes.","watch_out":"Ask the manager how often care plans are formally reviewed and whether you, as a family member, would be invited to those reviews. Then ask to see the menu for the past week and whether dietary needs specific to dementia, such as finger food options or fortified meals, are available."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The caring domain was rated Good at the April 2021 inspection. This domain covers staff warmth, dignity, respect, privacy, and the extent to which people who live in the home are treated as individuals rather than as a group. The published summary does not include specific observations of staff interactions, direct quotes from residents or relatives, or descriptions of how personal care is delivered. The improvement from the previous Requires Improvement rating suggests that concerns in this area were addressed before the most recent inspection.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned by name in 57.3% of positive reviews, and compassion and dignity feature in 55.2%. These are not abstract qualities: they show up in specific behaviours that you can observe on a visit. Do staff knock before entering rooms? Do they use your parent's preferred name, not just their first name? Are interactions unhurried, or do staff seem to move from task to task without pausing? The Good Practice evidence base is clear that for people with dementia, non-verbal communication, tone of voice, facial expression, and physical proximity, matters as much as words. The published report does not give you specific evidence on any of these points at Glendale, so a visit at an unannounced time is the most reliable way to form your own view.","evidence_base":"The Leeds Beckett rapid evidence review found that person-led care, where staff know the individual's history, preferences, and communication style, is associated with significantly lower rates of distress and better reported wellbeing in people living with dementia, compared with task-focused care delivery.","watch_out":"When you visit, notice what happens in the corridor or communal area when a member of staff passes your parent. Do they stop, make eye contact, and acknowledge them by name? Or do they pass without pausing? That moment of recognition, or its absence, tells you a great deal about the culture of the home."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The responsive domain was rated Good at the April 2021 inspection. This domain covers activities and engagement, how well the home responds to individual needs and preferences, and end-of-life care planning. The home supports people with dementia, physical disabilities, and sensory impairment, which means responsive care requires more than a standard activity programme. No specific activities, individual engagement approaches, or end-of-life planning arrangements are described in the published summary.","quotes":[],"family_meaning":"Activities and engagement feature in 21.4% of positive family reviews, and resident happiness overall features in 27.1%. For your parent, particularly if they are living with dementia and cannot always participate in group activities, the question of what happens in the quieter parts of the day is important. Good Practice evidence shows that individual, task-based activities, such as folding, sorting, simple cooking tasks, or looking through familiar photographs, can be more meaningful and less distressing for people with moderate to advanced dementia than organised group sessions. The published findings give no detail about whether Glendale offers this kind of one-to-one engagement. Ask specifically what happens for your parent on a day when they do not want to join a group, or when they are having a more difficult day.","evidence_base":"The Good Practice rapid evidence review found that Montessori-based and task-oriented individual activities, rather than group entertainment programmes, are more consistently associated with reduced agitation and improved sense of purpose in people with moderate to advanced dementia.","watch_out":"Ask the activities coordinator to show you last week's actual activity record, not the planned schedule. Check whether any one-to-one time is recorded for residents who did not join group sessions, and ask what the home does for your parent on days when they are unsettled or withdrawn."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The well-led domain was rated Good at the April 2021 inspection. The registered manager is named as Mrs Amanda Thompson, and the nominated individual is Ms Justina Ali. The home improved from Requires Improvement to Good across all five domains at this inspection, which is a meaningful indicator of effective leadership responding to previous shortfalls. No detail about management visibility, staff culture, governance processes, or how the home seeks and acts on feedback from families and residents is included in the published summary.","quotes":[],"family_meaning":"Management quality is important to 23.4% of positive family reviews, and communication with families matters to 11.5%. A stable, visible manager who staff respect and who families can reach is one of the strongest predictors of whether a Good rating holds over time. The fact that Glendale moved from Requires Improvement to a clean Good across all five domains is a real positive: it suggests Mrs Thompson and the team took the previous concerns seriously. However, the April 2021 inspection is now over three years old. Leadership changes, occupancy increases, or staff turnover since then could affect the picture significantly. The monitoring review in July 2023 found no new concerns, which is reassuring, but ask directly whether the registered manager is still in post and how long she has been there.","evidence_base":"The Good Practice evidence base found that leadership stability is one of the strongest predictors of quality trajectory in care homes. Homes where the registered manager has been in post for more than two years consistently show better outcomes in staff retention, incident reporting culture, and family communication than those experiencing leadership churn.","watch_out":"Ask whether Mrs Amanda Thompson is still the registered manager and how long she has been in post. Then ask how the home communicates with families when something changes for their parent, and request an example of when they have acted on feedback from a resident or relative in the past six months."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team at Glendale has experience supporting residents with varying needs, including sensory impairments and physical disabilities. They provide residential care for adults across different age groups, adapting their approach to suit each person's requirements.. Gaps or open questions remain on For those living with dementia, the home offers specialist care tailored to individual needs. The team understands how dementia affects each person differently and works to maintain dignity and quality of life. — areas worth probing directly during a visit.