Eltandia Hall Care Home

What families say

Based on 31 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality65
• Healthcare70
• Management & leadership75
• Resident happiness70

What inspectors found

Inspected 2023-08-09 · Report published 2023-08-09 · Inspected 3 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The Safe domain was rated Good at the March 2025 inspection. This is an improvement from the previous inspection cycle when the home held a Requires Improvement rating overall. A Good Safe rating indicates inspectors were satisfied with how the home manages risk, medicines, staffing, and infection control. The published summary does not include specific observations about staffing ratios, falls management, or medicines administration. The home has now maintained registration without dormancy across three inspections.","quotes":[],"family_meaning":"A Good Safe rating matters because it tells you inspectors did not find the kind of serious gaps in staffing or medicines management that they had previously flagged. The improvement from Requires Improvement is a positive signal: something changed, and the inspectorate recognised it. That said, Good Practice research consistently shows that night staffing is where safety most often slips in care homes of this size, and the published text gives no detail on overnight cover. Our family review data shows that 14% of positive reviews specifically mention staff attentiveness as a reason families feel their parent is safe. You cannot confirm that here from the report alone, so ask directly about night staffing numbers and how the home logs and learns from falls or other incidents.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that agency staff reliance is one of the strongest predictors of safety risk in dementia care settings, because unfamiliar faces increase anxiety and reduce the continuity needed to spot early signs of deterioration.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Count how many names are permanent staff versus agency on night shifts, and ask what the usual overnight staffing ratio is for the dementia unit specifically."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The Effective domain was rated Good at the March 2025 inspection. This domain covers care planning, staff training, healthcare access, nutrition, and hydration. The home specialises in dementia care, which means inspectors would have considered whether dementia-specific training and care approaches are in place. The published text does not include specific detail on training content, care plan quality, GP access arrangements, or how the home monitors and responds to changes in residents' health. The Good rating indicates inspectors were satisfied overall.","quotes":[],"family_meaning":"For your parent, the Effective domain is where the detail of daily care lives: whether care plans are updated when their needs change, whether staff know how to support someone with dementia who cannot always express what they need, and whether a GP can be reached quickly when health deteriorates. Our family review data shows that dementia-specific care is referenced in 12.7% of positive reviews, often in the context of staff knowing how to respond calmly to confusion or distress. The Good rating here is encouraging, but the lack of published detail means you need to probe further. Ask how often care plans are reviewed and whether you will be invited to contribute.","evidence_base":"The Good Practice evidence base identifies care plans as living documents that should be updated at least monthly in dementia care settings, with family input treated as essential rather than optional. Homes that review plans in collaboration with families are associated with better outcomes for residents.","watch_out":"Ask to see a sample care plan (anonymised if necessary) and ask the manager how often plans are formally reviewed, who attends that review, and what happens when a resident can no longer tell staff what they prefer."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The Caring domain was rated Good at the March 2025 inspection. This domain covers staff warmth, dignity, respect, and how well staff know the individual people in their care. A Good rating indicates inspectors were satisfied that residents were treated with kindness and respect. The published text does not include specific inspector observations of staff interactions, preferred name use, or how staff respond to residents in distress. No resident or family quotes are available in the published summary.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data: 57.3% of positive reviews across UK care homes mention it by name, and 55.2% mention compassion and dignity specifically. These are the things you will feel within minutes of walking through the door: whether staff greet your parent by name, whether they slow down and listen, whether they knock before entering a room. The inspection rating tells you inspectors did not find problems in this area, but a rating alone cannot replace your own observations. Visit at different times of day, including mid-morning when personal care is happening, and watch how staff move through the building.","evidence_base":"Good Practice research highlights that non-verbal communication is as important as verbal in dementia care. Staff who make eye contact, move at the resident's pace, and use gentle touch appropriately can reduce distress and anxiety even when verbal communication is limited.","watch_out":"On your visit, notice whether staff use your parent's preferred name without being prompted, and whether they address your parent directly rather than talking about them to you. Observe whether staff in corridors acknowledge residents they pass or walk by without acknowledgement."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The Responsive domain was rated Good at the March 2025 inspection. This domain covers activities, individual engagement, how the home responds to complaints, and end-of-life care. The home specialises in dementia care for over-65s. The published text does not describe the activities programme, how the home tailors engagement to individuals with advanced dementia, or how complaints are handled. A Good Responsive rating indicates inspectors were satisfied that the home is meeting individual needs and responding to feedback.","quotes":[],"family_meaning":"For your parent, Responsive is about whether they will have a life here, not just be cared for. Our family review data shows that resident happiness is mentioned in 27.1% of positive reviews, often linked to activities and the sense that staff know the person, not just the diagnosis. Good Practice research is clear that group activities alone are not sufficient for people with advanced dementia. Individual, one-to-one engagement, including everyday tasks like folding, sorting, or tending plants, can reduce agitation and support a sense of identity. The inspection rating is positive, but ask specifically how staff engage your parent on a day when they cannot or do not want to join a group.","evidence_base":"The Good Practice evidence review found that Montessori-based approaches and meaningful everyday activities, rather than organised group entertainment, are most effective for people with moderate to advanced dementia, because they connect to long-term memory and a sense of purpose.","watch_out":"Ask the activities coordinator to describe what they would do for your parent on a day when they were too tired or too anxious to join a group session. Ask for a copy of last week's actual activity schedule and compare it with what was planned."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The Well-led domain was rated Good at the March 2025 inspection. The home is operated by MMCG (2) Limited, with Ms Freda Oppong Agyeman as registered manager and Mr Jandryle Umacob Trondillo as nominated individual. The previous overall rating was Requires Improvement, and the improvement to Good across all domains reflects a positive change in governance and leadership. The published text does not describe management visibility, staff culture, or how the home handles feedback and incidents in detail.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of quality in care homes, according to the Good Practice evidence base. A manager who is known to staff and residents, who listens to concerns, and who acts on them creates a culture where problems are caught early. The improvement from Requires Improvement to Good is the most meaningful data point in this inspection: it tells you the current leadership responded to criticism and made changes. Our family review data shows that communication with families is referenced in 11.5% of positive reviews, often as the difference between feeling included and feeling shut out. Ask the manager how long they have been in post, and ask how they communicate with families when something changes.","evidence_base":"The Good Practice evidence review found that leadership stability, specifically a manager who has been in post for more than 12 months, is strongly associated with better outcomes for residents with dementia, because continuity at the top supports continuity in staff teams and care approaches.","watch_out":"Ask Ms Oppong Agyeman directly how long she has been registered manager at Eltandia Hall, whether she expects to remain in post, and how the home has changed since the previous Requires Improvement rating. Her answer will tell you as much as any document."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home specialises in dementia care for adults over 65, with staff trained to provide increasing levels of support as cognitive abilities change. Care plans are regularly reviewed to ensure each resident receives appropriate assistance.. Gaps or open questions remain on The dementia care approach at Eltandia Hall involves close monitoring of individual needs, with care intensity adjusted as conditions progress. Staff work to maintain residents' connections with family through technology and regular communication. — areas worth probing directly during a visit.