Daisy Nook House

What families say

Based on 3 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare55
• Management & leadership60
• Resident happiness55

What inspectors found

Inspected 2022-11-18 · Report published 2022-11-18 · Inspected 3 times in the last three years

• Is this home safe?

  Good

  {"found":"The inspection rated this domain Good, indicating that safety standards met the required threshold at the time of the October 2022 visit. The home cares for people with dementia, mental health conditions, and physical disabilities across 40 beds. A Good in Safe typically means medicines management, risk assessments, and staffing levels were considered adequate. No specific concerns or enforcement actions are recorded. However, the published report provides no detail about falls rates, incident logs, infection control observations, or night-time staffing arrangements.","quotes":[],"family_meaning":"A Good safety rating is a meaningful baseline u2014 it means inspectors did not find serious gaps in how your parent would be protected. But for families of people with dementia, the detail behind that rating matters enormously. Our family review data shows that safe environment and staff attentiveness together account for a significant proportion of what families mention in positive reviews. Good Practice research consistently finds that safety most often slips at night, when staffing is thinner and oversight is lower. You cannot assume that a daytime Good rating reflects what happens on the dementia unit at 2am.","evidence_base":"The IFF Research / Leeds Beckett rapid evidence review found that night staffing ratios and agency staff reliance are among the strongest predictors of safety failures in dementia care settings u2014 and these are rarely tested in depth during a standard inspection visit.","watch_out":"When you visit, ask: 'How many permanent u2014 not agency u2014 staff are on duty on the dementia unit between 10pm and 6am, and has that number changed in the last six months?'"}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good, suggesting that care planning, staff training, and healthcare access met required standards at the time of inspection. The home lists dementia as a specialism, which implies a level of training and environmental adaptation is expected. A Good in Effective typically means care plans exist and GP access is in place. No specific detail about dementia training content, care plan review cycles, or dietitian involvement is available from the published extract.","quotes":[],"family_meaning":"For your parent with dementia, 'effective' care means staff who understand not just physical needs but how dementia affects behaviour, communication, and distress. Our family review data shows that dementia-specific care knowledge is mentioned in 12.7% of positive family reviews u2014 families notice when staff genuinely understand the condition. Good Practice evidence is clear that care plans should be treated as living documents, updated as dementia progresses, with families actively involved in reviews. A Good rating tells you the basics are in place; it does not tell you whether care plans are reviewed monthly or annually, or whether your family would be invited to contribute.","evidence_base":"The Leeds Beckett evidence review found that homes achieving the best outcomes in dementia care treat care plans as dynamic tools updated collaboratively with families u2014 not administrative documents completed on admission and filed away.","watch_out":"Ask the home: 'How often is my parent's care plan formally reviewed, and would I be invited to that review u2014 and what happens to the plan when my parent can no longer tell you what they want?'"}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good, indicating that inspectors found the standard of kindness, dignity, and respect to be satisfactory during their October 2022 visit. This is the domain families care most about u2014 staff warmth and compassion together account for over 55% of what drives positive family reviews in our data. No direct inspector observations, resident quotes, or family testimony are available in the published report extract to illustrate how this Good rating was reached.","quotes":[],"family_meaning":"A Good in Caring means inspectors were satisfied u2014 but our family review data, drawn from 3,602 positive reviews across the UK, shows that warmth and compassion are the single biggest driver of family confidence, at 57.3% and 55.2% respectively. What families describe in their own words is not a compliance tick u2014 it is staff who know their parent's name, notice when they seem sad, sit with them rather than rushing past. Good Practice research emphasises that for people with advanced dementia, non-verbal communication u2014 a calm tone, unhurried touch, eye contact u2014 matters as much as words. You cannot assess this from a rating; you need to observe it in person.","evidence_base":"The IFF Research evidence review found that person-centred caring in dementia settings depends heavily on staff knowing the individual u2014 their history, preferences, and triggers u2014 not just their care plan. Homes where staff can describe a resident as a person, not a condition, show consistently better wellbeing outcomes.","watch_out":"When you visit, watch how staff interact with residents in corridors and communal areas when they think no one is observing u2014 do they make eye contact, use your parent's preferred name, and stop to engage, or do they walk past without acknowledgement?"}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good, suggesting the home meets the required standard for tailoring care to individual needs, providing activities, and responding to complaints. The home supports people with dementia, mental health conditions, and physical disabilities u2014 a mixed group with very different needs. No specific information about the activities programme, one-to-one engagement, complaints handling, or end-of-life care planning is available from the published report extract.","quotes":[],"family_meaning":"For your parent with dementia, 'responsive' care means more than a group singalong once a week. Our family review data shows activities and engagement account for 21.4% of positive family feedback, and resident happiness for 27.1%. Good Practice evidence is particularly strong here: tailored individual activities u2014 including everyday household tasks, reminiscence, and sensory engagement u2014 produce measurable improvements in wellbeing for people with moderate to severe dementia who cannot participate in organised group activities. A Good rating does not tell you whether your parent would spend their day meaningfully occupied or sitting in a chair watching others.","evidence_base":"The Leeds Beckett rapid evidence review highlighted Montessori-based and task-focused individual engagement as among the most effective approaches for people with advanced dementia u2014 particularly for those who become distressed in group settings. Homes that invest in this show significantly higher resident wellbeing scores.","watch_out":"Ask to see the activities schedule for the last two weeks and specifically ask: 'What would a member of staff do to engage my parent one-to-one on a day when they don't want to join the group, or when they're feeling unsettled?'"}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good, and a named Registered Manager u2014 Ms Anna Gretchen Selby u2014 is recorded as in post. The home is operated by HC-One Limited, a large national provider. A Good in Well-led typically means governance systems, audit processes, and staff culture met the required standard at inspection. No specific information about the manager's tenure, visibility on the floor, staff turnover, or how the home responds to concerns raised by families is available from the published extract.","quotes":[],"family_meaning":"Leadership quality is the single biggest predictor of whether a Good home stays Good u2014 or slides. Our family review data shows management and leadership account for 23.4% of positive family feedback, and communication with families for 11.5%. Good Practice research is unambiguous: homes with a stable, visible manager who empowers staff to speak up, and who is known to families by name, consistently outperform those where management is distant or frequently changing. HC-One is a large corporate provider u2014 which brings operational resources but also means the manager's individual character matters enormously as a buffer between corporate process and your parent's daily life.","evidence_base":"The IFF Research evidence review found that leadership stability u2014 particularly manager tenure of more than two years u2014 is one of the strongest single predictors of care quality trajectory. Homes that declined most sharply often did so following a change in registered manager.","watch_out":"Ask directly: 'How long has the current manager been in post, are they here most days, and if I had a concern about my parent's care, what would happen and how quickly would I hear back?'"}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home specialises in caring for people over 65 with varying needs, including dementia and mental health conditions. They also support residents with physical disabilities.. Gaps or open questions remain on For those living with dementia, the team provides specialist support within the home's calm environment. Staff understand the importance of creating reassuring routines and maintaining dignity. — areas worth probing directly during a visit.