Close House Nursing Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds23
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2019-12-06
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe feeling genuinely welcomed from their very first contact with the home. The admission process seems designed to reassure both residents and their loved ones, with staff taking time to make everyone feel comfortable during what can be an anxious transition.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership60
- Resident happiness55
What inspectors found
Inspected 2019-12-06
Is this home safe?
Is the care effective?
The Effective domain is rated Good, covering training, care planning, healthcare coordination, and nutrition. The home specialises in dementia care as well as nursing care for adults over and under 65. No concerns about care planning, medication management, or access to healthcare professionals are noted in the available text. Specific details about GP visiting arrangements, dementia training content, or nutritional assessment processes are not included in the published summary.Is this home caring?
The Caring domain is rated Good, which covers staff warmth, dignity, respect, and support for independence. The published text does not include direct quotes from residents or relatives, or specific inspector observations of staff interactions. No concerns about dignity, privacy, or respectful treatment are recorded. The stable rating over multiple inspections suggests no deterioration in this area has been identified.Is the home responsive?
The Responsive domain is rated Good, covering activities, engagement, individualised care, and end-of-life planning. No detail about the activities programme, one-to-one engagement, or end-of-life planning processes is included in the available report text. The home lists dementia as a specialism, which implies some tailoring of activities and engagement to the needs of people with cognitive impairment. A Good Responsive rating means inspectors found the service was meeting individual needs, but the specifics of how are not visible from the published summary.Is the home well-led?
The Well-led domain is rated Good. The home is run by a registered manager, Mr David Robson, who is also one of the registered owners. This dual role as owner-manager can support continuity and accountability. The July 2023 monitoring review found no evidence of concerns requiring reassessment. No detail about governance processes, staff culture, complaint handling, or quality improvement activity is available from the published text.
Source: CQC inspection report →
What the evidence base says
The home provides care for adults both under and over 65, with specific experience in dementia support. For those living with dementia, the home offers specialist support, though families considering this care should ensure they're comfortable with how the home handles any concerns they might raise. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Close House holds a Good rating across all five domains, but the most recent full inspection took place in December 2019 and the report text available is limited in specific detail, which means scores reflect confirmed ratings rather than rich observational evidence. The home earns credit for consistent Good ratings, but families should ask direct questions to fill the gaps the published material leaves open.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
Families describe feeling genuinely welcomed from their very first contact with the home. The admission process seems designed to reassure both residents and their loved ones, with staff taking time to make everyone feel comfortable during what can be an anxious transition.
What inspectors have recorded
While individual carers receive consistent praise for their kindness and professionalism, there are troubling questions about how management responds to concerns. One family's experience suggests that raising legitimate issues about unmet promises may have led to their relative being asked to leave, which would be deeply concerning if true.
How it sits against good practice
This is a home where individual carers clearly bring real compassion to their work, but where prospective families should ask careful questions about policies and management practices.
Worth a visit
Close House Nursing and Residential Care Home in Hexham holds a Good rating across all five inspection domains, awarded following a full inspection in December 2019 and confirmed unchanged by a monitoring review in July 2023. The home is registered to care for up to 23 people, including adults living with dementia, and is run by a named registered manager who also holds an ownership stake in the service. A consistent Good rating across safe, effective, caring, responsive, and well-led is a positive baseline, and the absence of any flagged concerns in the monitoring review suggests no significant deterioration since the last full inspection. The main uncertainty for any family considering this home is the age of the detailed evidence. The last full on-site inspection was in December 2019, meaning the specific observations that underpin the Good ratings are now over five years old. The published report available does not include direct quotes from residents or relatives, inspector observations of daily life, or specific detail on areas such as dementia care practice, night staffing, or activity provision. Before visiting, prepare a short list of specific questions: how many permanent staff are on the dementia unit overnight; what dementia training have staff completed in the last 12 months; and how often your parent's care plan would be reviewed with your family involved. These questions will help you test whether the Good rating reflects what your mum or dad would actually experience today.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Close House Nursing Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Close House Nursing Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Compassionate care alongside questions that need answering in Hexham
Close House Nursing and Residential Care Home – Your Trusted nursing home
When families share their experiences of Close House Nursing and Residential Care Home in Hexham, you hear stories of genuine kindness during life's most difficult moments. Several families describe staff who understood exactly what was needed during end-of-life care and respite stays. Yet alongside this compassion, there's a concerning account that suggests the home's management may not always handle family concerns appropriately.
Who they care for
The home provides care for adults both under and over 65, with specific experience in dementia support.
For those living with dementia, the home offers specialist support, though families considering this care should ensure they're comfortable with how the home handles any concerns they might raise.
“This is a home where individual carers clearly bring real compassion to their work, but where prospective families should ask careful questions about policies and management practices.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Close House holds a Good rating across all five domains, but the most recent full inspection took place in December 2019 and the report text available is limited in specific detail, which means scores reflect confirmed ratings rather than rich observational evidence. The home earns credit for consistent Good ratings, but families should ask direct questions to fill the gaps the published material leaves open.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
Families describe feeling genuinely welcomed from their very first contact with the home. The admission process seems designed to reassure both residents and their loved ones, with staff taking time to make everyone feel comfortable during what can be an anxious transition.
What inspectors have recorded
While individual carers receive consistent praise for their kindness and professionalism, there are troubling questions about how management responds to concerns. One family's experience suggests that raising legitimate issues about unmet promises may have led to their relative being asked to leave, which would be deeply concerning if true.
How it sits against good practice
This is a home where individual carers clearly bring real compassion to their work, but where prospective families should ask careful questions about policies and management practices.
Worth a visit
Close House Nursing and Residential Care Home in Hexham holds a Good rating across all five inspection domains, awarded following a full inspection in December 2019 and confirmed unchanged by a monitoring review in July 2023. The home is registered to care for up to 23 people, including adults living with dementia, and is run by a named registered manager who also holds an ownership stake in the service. A consistent Good rating across safe, effective, caring, responsive, and well-led is a positive baseline, and the absence of any flagged concerns in the monitoring review suggests no significant deterioration since the last full inspection. The main uncertainty for any family considering this home is the age of the detailed evidence. The last full on-site inspection was in December 2019, meaning the specific observations that underpin the Good ratings are now over five years old. The published report available does not include direct quotes from residents or relatives, inspector observations of daily life, or specific detail on areas such as dementia care practice, night staffing, or activity provision. Before visiting, prepare a short list of specific questions: how many permanent staff are on the dementia unit overnight; what dementia training have staff completed in the last 12 months; and how often your parent's care plan would be reviewed with your family involved. These questions will help you test whether the Good rating reflects what your mum or dad would actually experience today.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Close House Nursing Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Close House Nursing Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Compassionate care alongside questions that need answering in Hexham
Close House Nursing and Residential Care Home – Your Trusted nursing home
When families share their experiences of Close House Nursing and Residential Care Home in Hexham, you hear stories of genuine kindness during life's most difficult moments. Several families describe staff who understood exactly what was needed during end-of-life care and respite stays. Yet alongside this compassion, there's a concerning account that suggests the home's management may not always handle family concerns appropriately.
Who they care for
The home provides care for adults both under and over 65, with specific experience in dementia support.
For those living with dementia, the home offers specialist support, though families considering this care should ensure they're comfortable with how the home handles any concerns they might raise.
Management & ethos
While individual carers receive consistent praise for their kindness and professionalism, there are troubling questions about how management responds to concerns. One family's experience suggests that raising legitimate issues about unmet promises may have led to their relative being asked to leave, which would be deeply concerning if true.
“This is a home where individual carers clearly bring real compassion to their work, but where prospective families should ask careful questions about policies and management practices.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
