Care First Class UK Ltd
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds39
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities
- Last inspected2023-08-09
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STAGE 4 — RESEARCHING CARE HOMES
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Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Some families have found their relatives settled well here, particularly those who've stayed for several years. The home has experience providing end-of-life care for people with advanced dementia, with families noting attentive support during difficult final stages.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership60
- Resident happiness55
What inspectors found
Inspected 2023-08-09
Is this home safe?
Is the care effective?
The July 2025 inspection rated this domain Good. No specific findings about care plans, dementia training, healthcare access, or food quality are available in the published summary. The home listed dementia and physical disabilities among its specialisms, which means inspectors would ordinarily have examined staff training in these areas. Without the full report narrative, it is not possible to confirm what was found. The service is now deregistered.Is this home caring?
The July 2025 inspection rated this domain Good. No specific observations about staff warmth, use of preferred names, response to distress, or dignity in personal care are recorded in the available published summary. Staff warmth and compassion are the two highest-weighted themes in our family review data, accounting for 57.3% and 55.2% of positive reviews respectively. Without inspector observations or resident and relative quotes from the report, this rating cannot be contextualised in meaningful detail. The service is now closed.Is the home responsive?
The July 2025 inspection rated this domain Good. No specific findings about activity programmes, individual engagement, end-of-life planning, or responses to complaints are available in the published summary. The home listed dementia as a specialism, which would typically mean inspectors examined whether activities were adapted for people who cannot participate in group sessions. That level of detail is not available here. The service is now deregistered.Is the home well-led?
The July 2025 inspection rated this domain Good. The provider is Care First Class (UK) Limited, with Mrs Zara Velji named as Nominated Individual. The home's improvement from Inadequate to Good across multiple inspections suggests sustained leadership effort over a significant period. No specific findings about management visibility, staff culture, governance systems, or incident learning are available in the published summary. The service was deregistered in March 2026, approximately seven months after the Good rating was awarded.
Source: CQC inspection report →
What the evidence base says
The home cares for adults both under and over 65 with physical disabilities and dementia. They offer permanent residential placements as well as respite care. Clifton House has experience caring for people at different stages of dementia, including those requiring end-of-life support. Some families have noted consistent care for residents with advanced dementia needs. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The scores reflect a home that achieved Good ratings across all domains at its final inspection in July 2025, but the published report contains almost no specific observations, quotes, or direct evidence to support higher scores. This home has since been deregistered and is no longer operating.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
Some families have found their relatives settled well here, particularly those who've stayed for several years. The home has experience providing end-of-life care for people with advanced dementia, with families noting attentive support during difficult final stages.
What inspectors have recorded
How it sits against good practice
If you're considering Clifton House, visiting in person will help you understand if it's the right fit for your family member's specific needs.
Worth a visit
Clifton House, on Clifton Road in Birmingham, was rated Good across all five inspection domains at its final assessment in July 2025, published in August 2025. This represented a significant improvement from an Inadequate rating at an earlier inspection, and then a further step up through Requires Improvement to reach Good. That upward trajectory is a meaningful signal about the provider's commitment to improvement. However, the published report contains almost no specific detail about what inspectors actually observed, so it is not possible to describe what day-to-day life looked like for the people who lived there. The single most important fact for your family is this: Clifton House has been deregistered and archived by the regulator as of 17 March 2026, meaning it is no longer operating as a registered care home. This report is therefore provided for historical reference only. If your parent was living at Clifton House, the relevant local authority and regulator should have supported a managed move to alternative care. If you are searching for a home for your parent now, please use this report as context only and search for currently registered homes in the Birmingham area.
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In Their Own Words
How Care First Class UK Ltd describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Birmingham care home supporting adults with dementia and physical disabilities
Clifton House – Your Trusted residential home
Clifton House in Birmingham provides residential care for adults over and under 65, with particular experience supporting people living with dementia and physical disabilities. The home has cared for some residents over multiple years, offering both permanent and respite placements in the West Midlands area.
Who they care for
The home cares for adults both under and over 65 with physical disabilities and dementia. They offer permanent residential placements as well as respite care.
Clifton House has experience caring for people at different stages of dementia, including those requiring end-of-life support. Some families have noted consistent care for residents with advanced dementia needs.
“If you're considering Clifton House, visiting in person will help you understand if it's the right fit for your family member's specific needs.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The scores reflect a home that achieved Good ratings across all domains at its final inspection in July 2025, but the published report contains almost no specific observations, quotes, or direct evidence to support higher scores. This home has since been deregistered and is no longer operating.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
Some families have found their relatives settled well here, particularly those who've stayed for several years. The home has experience providing end-of-life care for people with advanced dementia, with families noting attentive support during difficult final stages.
What inspectors have recorded
How it sits against good practice
If you're considering Clifton House, visiting in person will help you understand if it's the right fit for your family member's specific needs.
Worth a visit
Clifton House, on Clifton Road in Birmingham, was rated Good across all five inspection domains at its final assessment in July 2025, published in August 2025. This represented a significant improvement from an Inadequate rating at an earlier inspection, and then a further step up through Requires Improvement to reach Good. That upward trajectory is a meaningful signal about the provider's commitment to improvement. However, the published report contains almost no specific detail about what inspectors actually observed, so it is not possible to describe what day-to-day life looked like for the people who lived there. The single most important fact for your family is this: Clifton House has been deregistered and archived by the regulator as of 17 March 2026, meaning it is no longer operating as a registered care home. This report is therefore provided for historical reference only. If your parent was living at Clifton House, the relevant local authority and regulator should have supported a managed move to alternative care. If you are searching for a home for your parent now, please use this report as context only and search for currently registered homes in the Birmingham area.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Care First Class UK Ltd measures up against the other homes you’re considering. Free account.
In Their Own Words
How Care First Class UK Ltd describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Birmingham care home supporting adults with dementia and physical disabilities
Clifton House – Your Trusted residential home
Clifton House in Birmingham provides residential care for adults over and under 65, with particular experience supporting people living with dementia and physical disabilities. The home has cared for some residents over multiple years, offering both permanent and respite placements in the West Midlands area.
Who they care for
The home cares for adults both under and over 65 with physical disabilities and dementia. They offer permanent residential placements as well as respite care.
Clifton House has experience caring for people at different stages of dementia, including those requiring end-of-life support. Some families have noted consistent care for residents with advanced dementia needs.
The home & environment
The home is described as clean and well-maintained by visitors. Staff have organised birthday celebrations and social activities for residents.
“If you're considering Clifton House, visiting in person will help you understand if it's the right fit for your family member's specific needs.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
