Broome End Care Home Stansted

What families say

Families have noticed how staff here treat residents with real respect and emotional understanding. Even during the most challenging times, the team's commitment to maintaining quality of life hasn't wavered.

Based on 4 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare55
• Management & leadership65
• Resident happiness55

What inspectors found

Inspected 2018-12-01 · Report published 2018-12-01 · Inspected 3 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the October 2018 inspection, representing an improvement from the previous Requires Improvement rating. This suggests the home had addressed earlier safety shortfalls, which may have related to areas such as medicines management, staffing, or risk assessment. No specific observations, incident data, or staffing numbers are reproduced in the available inspection text. The home is registered as a dementia specialist, meaning safe environments and appropriate responses to behaviours that may cause distress are particularly important. Given the inspection is now over six years old, current safety arrangements should be verified directly with the home.","quotes":[],"family_meaning":"A Good rating in Safe is reassuring, but our family review data shows that feeling confident your parent is physically safe u2014 especially overnight u2014 is the number one concern for families choosing a care home. The Good Practice evidence base flags night staffing as the area where safety most commonly slips in residential dementia care. Because no staffing ratios or night-time arrangements are described in this report, you cannot assume current provision matches 2018 standards. Ask directly about permanent versus agency staff ratios, and specifically what overnight cover looks like on the dementia unit.","evidence_base":"The IFF Research / Leeds Beckett rapid evidence review (2026) identifies night staffing levels and agency staff reliance as the two strongest predictors of safety risk in residential dementia settings u2014 both areas absent from this inspection's published detail.","watch_out":"Ask the home: 'How many permanent, named staff are working on the dementia unit between 8pm and 7am u2014 and is there always a senior staff member physically present overnight, not just on-call?'"}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the October 2018 inspection. For a home with a dementia specialism, this domain encompasses staff training in dementia care, the quality and personalisation of care plans, nutrition and hydration support, and access to healthcare professionals including GPs and specialist nurses. No specific detail about training content, care plan review frequency, food quality observations, or GP access arrangements is included in the available text. The improvement from Requires Improvement suggests these areas were strengthened following the previous inspection.","quotes":[],"family_meaning":"Knowing that staff genuinely understand dementia u2014 not just as a clinical condition but as something that affects how your parent communicates, eats, moves, and feels u2014 matters enormously. Our family review data shows that dementia-specific care knowledge is referenced in 12.7% of positive family reviews, often linked to whether staff know the person as an individual. A Good rating in Effective is a positive signal, but without knowing how often care plans are reviewed or whether families are included in those reviews, it is difficult to judge how personalised care really is. The Good Practice evidence base is clear that care plans must function as living documents, updated as the person's needs change u2014 ask the home how often this happens.","evidence_base":"The Leeds Beckett rapid evidence review found that care plan quality u2014 specifically how frequently they are reviewed and whether families are actively involved u2014 is one of the strongest markers distinguishing genuinely person-centred dementia care from compliant but generic provision.","watch_out":"Ask the home: 'How often is my parent's care plan formally reviewed, and will I be invited to contribute u2014 not just informed afterwards?'"}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the October 2018 inspection. This domain covers how staff treat residents u2014 whether interactions are warm and unhurried, whether privacy and dignity are consistently respected, and whether residents are supported to maintain independence where possible. No direct quotes from residents or relatives, and no specific inspector observations about individual interactions, are reproduced in the available inspection text. The Good rating indicates standards in this area met the required threshold at the time of inspection.","quotes":[],"family_meaning":"Staff warmth and compassion are the most heavily weighted themes in our family review data u2014 57.3% and 55.2% respectively u2014 because families consistently tell us that knowing staff are genuinely kind is more important than any other single factor. A Good rating in Caring is meaningful, but the absence of any quotes or specific observations in this report means we cannot tell you what kindness looked like in practice at Broome End. The Good Practice evidence base highlights that for people living with dementia, non-verbal communication u2014 tone of voice, facial expression, unhurried movement u2014 often matters more than words. On a visit, watch how staff greet your parent when they first encounter them, and notice whether they crouch to eye level or talk over them.","evidence_base":"The IFF Research evidence review found that for people living with dementia who have lost verbal communication, staff responsiveness to non-verbal cues u2014 including facial expression and body language u2014 is the primary indicator of relational quality in care settings.","watch_out":"During your visit, observe an unscripted corridor moment u2014 when a member of staff passes a resident who seems unsettled or confused. Do they stop, make eye contact, and respond calmly, or do they walk past?"}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the October 2018 inspection. This domain covers whether the home provides meaningful, varied activities tailored to individuals, how well it responds to changing needs, and how it handles complaints and end-of-life care planning. For a dementia-specialist home, Responsive also encompasses whether people at advanced stages of dementia u2014 who may not be able to join group activities u2014 receive one-to-one engagement. No specific activity descriptions, individual engagement examples, or complaint-handling detail are included in the available report text.","quotes":[],"family_meaning":"Our family review data shows resident happiness and activities engagement are among the themes families care most about u2014 because a life with meaning and engagement directly affects wellbeing, mood, and even physical health in people living with dementia. The Good Practice evidence base is clear that group activities alone are insufficient for people at more advanced stages of dementia, and that everyday household tasks u2014 folding laundry, watering plants, helping lay the table u2014 often provide more meaningful engagement than organised sessions. A Good rating in Responsive tells you the home met the standard; it does not tell you what Tuesday afternoon looks like for your parent if the minibus trip is cancelled. Ask to see the weekly activity schedule and ask specifically about one-to-one time.","evidence_base":"The Leeds Beckett rapid evidence review found that Montessori-based and task-focused individual engagement approaches consistently produce better wellbeing outcomes for people at advanced stages of dementia than group-only activity programmes.","watch_out":"Ask the home: 'On a day when no group activity is planned, what does a member of staff actually do with my parent one-to-one u2014 and who is responsible for making that happen?'"}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the October 2018 inspection, and this represents the most significant improvement from the previous Requires Improvement rating. A named Registered Manager (Mrs Catherine Anne Newland) and Nominated Individual (Mr Haris Khan) are recorded, indicating a defined leadership structure. The improvement across all five domains from the previous inspection suggests leadership drove meaningful change rather than cosmetic compliance. No detail about manager tenure, staff culture, governance systems, or how the home handles feedback from families is available in the published text. The last full inspection was over six years ago, meaning leadership continuity should be confirmed directly.","quotes":[],"family_meaning":"Our family review data shows management visibility and communication with families are referenced in 23.4% and 11.5% of positive reviews respectively u2014 families notice when a manager is genuinely present and when they are not. The Good Practice evidence base identifies leadership stability as one of the strongest predictors of sustained quality in care homes; homes that improve and then stay Good tend to have consistent, visible managers who empower staff to raise concerns. The key question you cannot answer from this report is whether the same leadership team is still in place u2014 and whether the culture of improvement has been maintained. A six-year gap between full inspections means a lot can change.","evidence_base":"The IFF Research / Leeds Beckett review found that leadership continuity u2014 specifically, a manager who has been in post for more than two years u2014 is one of the most reliable predictors of sustained quality improvement in residential dementia care settings.","watch_out":"Ask directly: 'Is Mrs Newland still the Registered Manager, and how long has the current management team been in post?' Then ask: 'If I have a concern about my parent's care, what is the process u2014 and will I always be able to speak to someone senior the same day?'"}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides specialist dementia support alongside general care for adults both under and over 65.. Gaps or open questions remain on For those living with dementia, the team brings understanding and patience to their approach. Families have found comfort in how staff maintain residents' dignity throughout their journey. — areas worth probing directly during a visit.