Belmont View
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds85
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities
- Last inspected2019-05-09
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STAGE 4 — RESEARCHING CARE HOMES
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Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Relatives speak warmly about the emotional support they've received from staff. Several families mention how carers showed genuine kindness and attentiveness, especially when their loved ones were approaching the end of their lives.
The eight family priority themes
- Staff warmth88
- Compassion & dignity90
- Cleanliness72
- Activities & engagement82
- Food quality68
- Healthcare70
- Management & leadership88
- Resident happiness82
What inspectors found
Inspected 2019-05-09
Is this home safe?
Is the care effective?
Belmont View was rated Good for Effective at its February 2019 inspection. This means inspectors found that staff had the skills, training, and knowledge to meet the needs of the people living there, including those with dementia and physical disabilities. Care plans were assessed as meeting the required standard. The published summary does not describe specific training content, GP access arrangements, or how often care plans are reviewed with families.Is this home caring?
Belmont View received an Outstanding rating for Caring, the highest possible grade, at its February 2019 inspection. This is the domain most directly connected to how staff treat the people who live there, covering warmth, dignity, respect, and support for independence. An Outstanding rating requires inspectors to record specific, direct evidence that staff consistently go beyond basic compliance to deliver genuinely compassionate care. The published summary does not reproduce the specific observations and quotes that underpinned this rating, but the grade itself is a strong signal.Is the home responsive?
Belmont View was rated Outstanding for Responsive at its February 2019 inspection. This domain assesses whether the home treats people as individuals, offering activities and care that reflect personal histories and preferences rather than a one-size-fits-all programme. Outstanding here means inspectors found specific evidence of personalised activities, individual engagement, and effective end-of-life planning. The published summary does not reproduce the specific activity examples or care stories that earned this rating.Is the home well-led?
Belmont View was rated Outstanding for Well-led at its February 2019 inspection. A named registered manager, Mrs Sharon Howe, was in post, and the nominated individual was recorded as Mr Stewart Christopher Mynott. Outstanding Well-led ratings require inspectors to find a positive, open culture, effective governance arrangements, and evidence that the home learns from feedback, incidents, and complaints. This is particularly significant given the home's previous Requires Improvement rating, which means the improvement was sustained and embedded rather than superficial.
Source: CQC inspection report →
What the evidence base says
The home cares for younger adults under 65 as well as older residents, supporting people with physical disabilities alongside their dementia care. They also run a daycare service that families have found helpful and consistently delivered. While Belmont View lists dementia as one of their specialisms, it's worth having a detailed conversation about their approach to supporting residents whose needs change over time. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Belmont View scores strongly on the themes that matter most to families, particularly staff warmth and compassion, reflecting Outstanding ratings in Caring, Responsive, and Well-led. Scores for food and healthcare are more modest because the inspection report published in 2019 does not contain enough specific detail in those areas to justify higher confidence.
Homes in East typically score 68–82.The three-lens summary
What families tell us
Relatives speak warmly about the emotional support they've received from staff. Several families mention how carers showed genuine kindness and attentiveness, especially when their loved ones were approaching the end of their lives.
What inspectors have recorded
Communication between the home and families appears to work well for some, with staff keeping relatives informed and responding to concerns. However, others have experienced difficulties staying updated about important health changes or hospital visits.
How it sits against good practice
Given the range of experiences families have shared, visiting Belmont View and asking specific questions about their care practices would help you understand if it's the right place for your loved one.
Worth a visit
Belmont View in Hertford was rated Outstanding at its last inspection in February 2019, with Outstanding ratings in Caring, Responsive, and Well-led, and Good in Safe and Effective. This is a significant achievement, particularly because the home had previously been rated Requires Improvement, meaning inspectors found evidence of genuine, sustained improvement across the service. A named registered manager was in post, and the Outstanding leadership rating indicates a stable, accountable management culture was in place at the time of inspection. The most important caveat for your decision is that the inspection was carried out in February 2019, making these findings more than five years old at the time of publication. A review in July 2023 found no reason to change the rating, but this was a desk-based review rather than a fresh inspection, so conditions on the ground may have changed. When you visit, ask how long the current registered manager has been in post, request the most recent staffing rota to check agency use on night shifts, and ask to see the last internal quality audit. An Outstanding rating from this period is a strong starting point, but your own visit is the most reliable evidence you have.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Belmont View measures up against the other homes you’re considering. Free account.
In Their Own Words
How Belmont View describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Caring staff support families through difficult times in Hertford
Compassionate Care in Hertford at Belmont View
When you're looking for care in Hertford, finding somewhere that genuinely cares about your loved one matters more than anything else. Belmont View provides residential care for adults of all ages, including those living with dementia and physical disabilities. Families have shared how staff show real compassion, particularly during residents' final days.
Who they care for
The home cares for younger adults under 65 as well as older residents, supporting people with physical disabilities alongside their dementia care. They also run a daycare service that families have found helpful and consistently delivered.
While Belmont View lists dementia as one of their specialisms, it's worth having a detailed conversation about their approach to supporting residents whose needs change over time.
“Given the range of experiences families have shared, visiting Belmont View and asking specific questions about their care practices would help you understand if it's the right place for your loved one.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Belmont View scores strongly on the themes that matter most to families, particularly staff warmth and compassion, reflecting Outstanding ratings in Caring, Responsive, and Well-led. Scores for food and healthcare are more modest because the inspection report published in 2019 does not contain enough specific detail in those areas to justify higher confidence.
Homes in East typically score 68–82.The three-lens summary
What families tell us
Relatives speak warmly about the emotional support they've received from staff. Several families mention how carers showed genuine kindness and attentiveness, especially when their loved ones were approaching the end of their lives.
What inspectors have recorded
Communication between the home and families appears to work well for some, with staff keeping relatives informed and responding to concerns. However, others have experienced difficulties staying updated about important health changes or hospital visits.
How it sits against good practice
Given the range of experiences families have shared, visiting Belmont View and asking specific questions about their care practices would help you understand if it's the right place for your loved one.
Worth a visit
Belmont View in Hertford was rated Outstanding at its last inspection in February 2019, with Outstanding ratings in Caring, Responsive, and Well-led, and Good in Safe and Effective. This is a significant achievement, particularly because the home had previously been rated Requires Improvement, meaning inspectors found evidence of genuine, sustained improvement across the service. A named registered manager was in post, and the Outstanding leadership rating indicates a stable, accountable management culture was in place at the time of inspection. The most important caveat for your decision is that the inspection was carried out in February 2019, making these findings more than five years old at the time of publication. A review in July 2023 found no reason to change the rating, but this was a desk-based review rather than a fresh inspection, so conditions on the ground may have changed. When you visit, ask how long the current registered manager has been in post, request the most recent staffing rota to check agency use on night shifts, and ask to see the last internal quality audit. An Outstanding rating from this period is a strong starting point, but your own visit is the most reliable evidence you have.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Belmont View measures up against the other homes you’re considering. Free account.
In Their Own Words
How Belmont View describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Caring staff support families through difficult times in Hertford
Compassionate Care in Hertford at Belmont View
When you're looking for care in Hertford, finding somewhere that genuinely cares about your loved one matters more than anything else. Belmont View provides residential care for adults of all ages, including those living with dementia and physical disabilities. Families have shared how staff show real compassion, particularly during residents' final days.
Who they care for
The home cares for younger adults under 65 as well as older residents, supporting people with physical disabilities alongside their dementia care. They also run a daycare service that families have found helpful and consistently delivered.
While Belmont View lists dementia as one of their specialisms, it's worth having a detailed conversation about their approach to supporting residents whose needs change over time.
Management & ethos
Communication between the home and families appears to work well for some, with staff keeping relatives informed and responding to concerns. However, others have experienced difficulties staying updated about important health changes or hospital visits.
“Given the range of experiences families have shared, visiting Belmont View and asking specific questions about their care practices would help you understand if it's the right place for your loved one.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
