Belmont View

What families say

Relatives speak warmly about the emotional support they've received from staff. Several families mention how carers showed genuine kindness and attentiveness, especially when their loved ones were approaching the end of their lives.

Based on 11 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth88
• Compassion & dignity90
• Cleanliness72
• Activities & engagement82
• Food quality68
• Healthcare70
• Management & leadership88
• Resident happiness82

What inspectors found

Inspected 2019-05-09 · Report published 2019-05-09 · Inspected 3 times in the last three years

• Is this home safe?

  Good

  {"found":"Belmont View received a Good rating for Safe at its February 2019 inspection. This means inspectors were satisfied that the home had adequate arrangements for protecting people from abuse, managing medicines, and maintaining safe staffing levels. The home had previously been rated Requires Improvement, so a Good rating here represents a meaningful improvement in safety governance. The published summary does not give specific detail on staffing numbers, falls management, or infection control procedures.","quotes":[],"family_meaning":"A Good Safe rating tells you that inspectors did not find the kinds of gaps, such as unsafe medicine practices, inadequate staffing, or poor incident management, that would put your parent at risk. However, safety is also where things can slip between inspections, particularly at night. Good Practice research consistently identifies night staffing as the point where safety is most vulnerable in care homes, and agency reliance can undermine the consistency your parent needs. Because the published report does not specify staffing numbers, this is an area to probe directly when you visit.","evidence_base":"The Good Practice evidence base (Leeds Beckett, 2026) found that night staffing ratios and agency staff consistency are among the strongest predictors of safety incidents in residential dementia care. A Good Safe rating is reassuring, but current staffing arrangements should be confirmed with the home.","watch_out":"Ask the manager to show you the actual staffing rota for last week, not the template. Count permanent versus agency names, particularly on the night shifts, and ask what the minimum staffing level is on the dementia unit after 8pm."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"Belmont View was rated Good for Effective at its February 2019 inspection. This means inspectors found that staff had the skills, training, and knowledge to meet the needs of the people living there, including those with dementia and physical disabilities. Care plans were assessed as meeting the required standard. The published summary does not describe specific training content, GP access arrangements, or how often care plans are reviewed with families.","quotes":[],"family_meaning":"A Good Effective rating means inspectors were satisfied that your parent's care would be planned and delivered competently. For families choosing a home for someone with dementia, the most important aspect of this domain is whether care plans are treated as living documents, updated as your parent's needs change, and whether you as a family are involved in those reviews. Our Good Practice evidence base (61 studies, Leeds Beckett, 2026) found that regular, family-inclusive care plan reviews are one of the clearest markers of genuinely person-centred dementia care. The inspection does not provide enough specific detail here to be certain, so ask directly.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that dementia-specific training content, particularly in non-verbal communication and behaviour as communication, significantly improves care quality. Ask what the dementia training programme covers and when staff last completed it.","watch_out":"Ask to see a sample care plan, with personal details removed, and check whether it describes your parent as an individual, including their history, preferences, and what a good day looks like for them, rather than just their medical conditions and care tasks."}

  Verified by inspector

• Is this home caring?

  Outstanding

  {"found":"Belmont View received an Outstanding rating for Caring, the highest possible grade, at its February 2019 inspection. This is the domain most directly connected to how staff treat the people who live there, covering warmth, dignity, respect, and support for independence. An Outstanding rating requires inspectors to record specific, direct evidence that staff consistently go beyond basic compliance to deliver genuinely compassionate care. The published summary does not reproduce the specific observations and quotes that underpinned this rating, but the grade itself is a strong signal.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. An Outstanding Caring rating is the inspection system's strongest confirmation that both were present and consistent here. What families in our data describe is not grand gestures but small, everyday signals: staff who use your mum's preferred name, who knock before entering her room, who sit with her rather than rushing past. These are the things to look for on your own visit. The inspection finding is now more than five years old, so treat it as a strong baseline rather than a guarantee of current practice.","evidence_base":"Good Practice research (Leeds Beckett, 2026) found that non-verbal communication, including eye contact, unhurried movement, and physical proximity, matters as much as spoken kindness for people with dementia. Outstanding Caring ratings are specifically assessed against this kind of observable behaviour.","watch_out":"During your visit, watch how staff interact with residents in corridors and communal areas when they think no one is assessing them. Do staff make eye contact, use names, and slow down? That is a more reliable signal than anything said in a formal meeting."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Outstanding

  {"found":"Belmont View was rated Outstanding for Responsive at its February 2019 inspection. This domain assesses whether the home treats people as individuals, offering activities and care that reflect personal histories and preferences rather than a one-size-fits-all programme. Outstanding here means inspectors found specific evidence of personalised activities, individual engagement, and effective end-of-life planning. The published summary does not reproduce the specific activity examples or care stories that earned this rating.","quotes":[],"family_meaning":"Activities and engagement account for 21.4% of positive family reviews in our data, and resident happiness accounts for 27.1%. An Outstanding Responsive rating tells you that inspectors saw real evidence of individual engagement, not just a weekly timetable on a noticeboard. For people with dementia, this matters most when someone can no longer join group activities: the Good Practice evidence base identifies one-to-one engagement, including everyday household tasks and familiar routines, as a key marker of quality. The published report does not describe what this looked like at Belmont View specifically, so ask the manager how one-to-one time is provided for residents who cannot participate in groups.","evidence_base":"The Leeds Beckett evidence review (2026) found that Montessori-based approaches and occupation-led individual activities, including familiar domestic tasks, significantly reduce distress in people with moderate to advanced dementia. Ask whether the home uses any structured approach to individual engagement of this kind.","watch_out":"Ask to see the activities programme for last week, not a planned schedule but what actually happened. Then ask specifically how a resident who stays in their room or who has advanced dementia is engaged on a typical Tuesday afternoon."}

  Verified by inspector

• Is the home well-led?

  Outstanding

  {"found":"Belmont View was rated Outstanding for Well-led at its February 2019 inspection. A named registered manager, Mrs Sharon Howe, was in post, and the nominated individual was recorded as Mr Stewart Christopher Mynott. Outstanding Well-led ratings require inspectors to find a positive, open culture, effective governance arrangements, and evidence that the home learns from feedback, incidents, and complaints. This is particularly significant given the home's previous Requires Improvement rating, which means the improvement was sustained and embedded rather than superficial.","quotes":[],"family_meaning":"Management stability is one of the strongest predictors of care quality over time. Our Good Practice evidence base found that leadership tenure and culture are more reliable long-term indicators than a single inspection snapshot. The improvement from Requires Improvement to Outstanding is the most compelling finding in this report: it tells you that someone took the previous concerns seriously, made real changes, and maintained them long enough for inspectors to be confident. The key question for your visit is whether the same leadership is still in place, because management changes can shift culture quickly in either direction. Communication with families, which features in 11.5% of positive reviews, is also part of this domain: ask how the home keeps you informed if your parent's condition changes.","evidence_base":"The IFF Research and Leeds Beckett review (2026) found that bottom-up staff empowerment, where care workers feel able to raise concerns and suggest improvements without fear, is a consistent marker of well-led homes that maintain quality between inspections.","watch_out":"Ask directly: is Mrs Sharon Howe still the registered manager, and how long has the current senior leadership team been in post? If there have been management changes since 2019, ask what has changed and how continuity of culture has been maintained."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for younger adults under 65 as well as older residents, supporting people with physical disabilities alongside their dementia care. They also run a daycare service that families have found helpful and consistently delivered.. Gaps or open questions remain on While Belmont View lists dementia as one of their specialisms, it's worth having a detailed conversation about their approach to supporting residents whose needs change over time. — areas worth probing directly during a visit.