Westview Lodge Care Home

What families say

Families describe how staff help residents find their feet during those crucial first weeks, especially when dementia makes change harder. There's a sense of continuity here — the same faces providing familiar support as people adjust to their new surroundings.

Based on 9 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness60
• Activities & engagement50
• Food quality50
• Healthcare55
• Management & leadership65
• Resident happiness55

What inspectors found

Inspected 2022-07-19 · Report published 2022-07-19 · Inspected 3 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the April 2022 inspection, representing an improvement from the previous Requires Improvement rating. The published summary does not include specific observations about staffing ratios, medication management, falls recording, or infection control practices. The home cares for people with dementia and physical disabilities, meaning safety systems need to be robust and well-maintained. No concerns were flagged in the published text. The inspection has not been reassessed since a July 2023 monitoring review found no evidence requiring a change in rating.","quotes":[],"family_meaning":"An improvement from Requires Improvement to Good in Safety is genuinely significant, and you should ask the manager what specific changes were made to achieve it. Good Practice research consistently identifies night-time as the period when safety is most at risk in care homes, and the published inspection gives no detail on overnight staffing. For a 74-bed home with dementia residents, knowing how many permanent staff are on the floor after 8pm matters. Cleanliness accounts for 24.3% of positive themes in our family review data, and while the rating suggests infection control was satisfactory, you will want to form your own view on your visit. Ask specifically whether agency staff are used regularly and, if so, how they are inducted before working with your parent.","evidence_base":"The Good Practice evidence base (IFF Research and Leeds Beckett University, 61 studies, March 2026) finds that agency staff reliance is one of the clearest predictors of safety lapses in care homes, because unfamiliar staff do not know individual residents well enough to notice early signs of deterioration.","watch_out":"Ask the manager to show you last week's actual night-shift rota for the dementia unit, not a staffing template. Count how many of those names are permanent employees and how many are agency workers."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the April 2022 inspection. This domain covers care planning, dementia training, healthcare access, and nutrition. Dementia is listed as a specialism, which implies the home should have relevant staff training and care planning in place. No specific detail about GP access frequency, care plan content, or food quality is included in the published text. The brevity of the published summary makes it impossible to verify the depth of effectiveness from inspection evidence alone.","quotes":[],"family_meaning":"Care plans matter enormously for people with dementia because the home's understanding of your parent as an individual, their history, preferences, and routines, is what shapes every interaction. Good Practice research describes care plans as living documents that should be reviewed regularly and co-produced with families, not completed once and filed. Food quality accounts for 20.9% of positive themes in our family review data, and a Good Effective rating suggests this was considered satisfactory, but you should taste the food and observe mealtimes yourself. Ask how often your parent's care plan would be formally reviewed and whether you would be invited to contribute. Healthcare access, including how quickly the home contacts a GP when needed, is also worth asking about directly, since the published findings give no specific detail.","evidence_base":"The Good Practice evidence base identifies regular, meaningful care plan reviews that include family members as a key indicator of person-centred care quality, particularly for people with dementia who cannot always advocate for their own preferences.","watch_out":"Ask to see a sample care plan (anonymised if needed) and check whether it records the person's life history, preferred name, daily routines, and how staff should respond if they become anxious. A thin or generic plan is a warning sign."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the April 2022 inspection, covering staff warmth, dignity, respect, and independence. No direct observations, resident quotes, or family testimonies are included in the published inspection text for this domain. The improvement from Requires Improvement suggests that whatever concerns were identified previously have been addressed to the inspector's satisfaction. The home supports a mixed population including people with dementia and physical disabilities, where caring interactions require specific skill and sensitivity.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity account for a further 55.2%. These are the things families notice most and remember longest. Because the published inspection text contains no specific observations about how staff behaved toward residents, you will need to form your own view on a visit. Watch how staff address residents when passing in a corridor: do they use preferred names, make eye contact, and move without appearing rushed? For people with dementia, non-verbal communication matters as much as words, and Good Practice research confirms that unhurried, familiar staff interactions are central to emotional wellbeing. Ask staff what they know about your parent's life before care.","evidence_base":"The Good Practice evidence base finds that person-led care for people with dementia depends on staff knowing the individual's biography, preferences, and communication patterns, not just their clinical needs. Homes where staff can describe residents as people, not patients, consistently show better wellbeing outcomes.","watch_out":"On your visit, find a quiet moment to ask a care worker (not the manager) what they know about one of the residents as a person: their former job, a hobby, something they enjoy. The quality and warmth of that answer tells you more than any rating."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the April 2022 inspection, covering activities, individuality, and responsiveness to changing needs. No specific activities are described in the published text, and there is no detail about how activities are tailored for people with advanced dementia who cannot participate in group programmes. The home supports a range of needs across adults over and under 65, which requires flexible and individualised programming. The published summary does not describe how the home handles complaints or how families are kept involved in care decisions.","quotes":[],"family_meaning":"Resident happiness accounts for 27.1% of positive themes in our family review data, and activities account for 21.4%. For people with dementia, the evidence is clear that meaningful engagement, whether that is a group activity, a one-to-one conversation, or a simple household task like folding laundry, reduces anxiety and supports a sense of identity. A Good rating suggests the inspector was satisfied, but the published text gives no detail about what the programme looks like in practice. Ask to see the activities timetable for last week, not the planned version but what actually happened. Crucially, ask what is available for your parent on days when they cannot or do not want to join a group activity, because one-to-one engagement for people with advanced dementia is where many homes fall short.","evidence_base":"The Good Practice evidence base identifies Montessori-based and individualised activity approaches, including familiar household tasks and sensory activities, as significantly more effective for people with dementia than structured group programmes alone. Homes that rely only on group activities leave the most vulnerable residents without meaningful engagement.","watch_out":"Ask the activities coordinator to describe what a typical Tuesday looks like for a resident who prefers to stay in their room. If the answer is vague or defaults to group activities only, probe further about one-to-one time and how it is recorded."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the April 2022 inspection, representing an improvement from the previous Requires Improvement rating. The home is run by Marton Care Homes Ltd, with Mrs Tracy Hill named as registered manager and Mrs Kirsty Crozier as nominated individual. The published text does not include information about how long the current manager has been in post, what governance systems are in place, or how staff are supported to raise concerns. The July 2023 monitoring review found no evidence requiring a reassessment of the rating.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of quality in care homes, according to Good Practice research. A registered manager who is visible and known to both residents and staff creates a culture where problems are spotted and addressed rather than hidden. The improvement in Well-led from Requires Improvement to Good is encouraging, and it is worth asking how long Mrs Tracy Hill has been in the manager role. Management quality accounts for 23.4% of positive themes in our family review data, and communication with families accounts for a further 11.5%. Ask directly how you would be told if your parent had a fall, a health change, or a complaint was made on their behalf. A confident, specific answer is a good sign.","evidence_base":"The Good Practice evidence base identifies manager tenure and staff empowerment as the two most reliable indicators of a home's quality trajectory. Homes where staff feel able to raise concerns without fear consistently perform better across all care domains.","watch_out":"Ask Mrs Hill (or whoever is managing on the day you visit) how long she has been in the role and what the biggest change she has made since taking over has been. A specific, grounded answer suggests genuine ownership of the home's culture."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for adults both under and over 65, including those with physical disabilities and dementia. Their rehabilitation programme includes structured physiotherapy that helps people regain independence after illness or injury.. Gaps or open questions remain on For residents with dementia, the team focuses on emotional support during the transition into care. Staff work to provide consistency and familiarity, understanding how important routine and recognition become when memory fades. — areas worth probing directly during a visit.