Wellington House Residential Home

What families say

Families visiting the home have found staff approachable and willing to help with questions or concerns. Even during challenging times, the home has kept its services running smoothly, maintaining organised systems that give families confidence in the continuity of care.

Based on 6 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality65
• Healthcare68
• Management & leadership75
• Resident happiness70

What inspectors found

Inspected 2021-06-23 · Report published 2021-06-23 · Inspected 4 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the May 2021 inspection, representing an improvement from the previous Requires Improvement rating. This domain covers staffing levels, medicines management, infection control, and the prevention of harm. No specific observations, staffing figures, or incident data are recorded in the published inspection summary. The home supports people with dementia and mental health conditions, for whom safe staffing and consistent care workers are particularly important.","quotes":[],"family_meaning":"A Good rating for safety is reassuring, but the published findings do not tell you how many staff are on duty overnight or how much the home relies on agency workers. Our Good Practice evidence base, drawn from 61 studies, consistently finds that night staffing is where safety slips in residential care, particularly for people with dementia who may become disoriented or distressed after dark. The improvement from Requires Improvement is a positive trend, but you need to verify what specifically changed. Ask to see the incident and accident log for the past three months: a home with good safety culture will show you this without hesitation and be able to explain what it learned from each event.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that agency staff reliance is one of the strongest predictors of inconsistent safety outcomes in care homes, because unfamiliar workers do not know individual residents' behaviours or routines.","watch_out":"Ask the manager: how many permanent care staff were on duty on the night shift last Thursday, and how many of those were from an agency? Request to see the actual rota, not a staffing template."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the May 2021 inspection. This domain covers staff training, care plan quality, healthcare access, nutrition, and hydration. The home lists dementia as a specialism, which means inspectors would have looked at dementia-specific training and care planning. No specific detail about training content, GP access frequency, or food quality is recorded in the published summary.","quotes":[],"family_meaning":"Good Practice research involving 61 studies identifies care plans as living documents, updated regularly and shaped by the person themselves and their family, as a key marker of genuinely person-centred care. A Good rating here suggests the basics are in place, but the inspection text does not confirm how often plans are reviewed or whether families are involved in that process. Food quality is one of the eight themes families mention most in our review data (20.9% weighting), yet no specific observations about meals are recorded here. Visit at lunchtime if you can, and ask whether your parent's dietary preferences, dislikes, and any swallowing needs would be recorded and honoured from day one.","evidence_base":"The Leeds Beckett rapid evidence review found that dementia training which goes beyond awareness to include communication techniques and behaviour understanding produces measurable improvements in resident wellbeing and reduces incidents of distress.","watch_out":"Ask to see a sample care plan (anonymised if needed) and check whether it records the person's life history, preferred name, daily routine, and food preferences, not just their medical needs. Ask when it was last reviewed and by whom."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the May 2021 inspection. This domain assesses whether staff treat the people who live here with kindness, respect their dignity, and support their independence. The previous rating included Requires Improvement, so inspectors will have looked specifically at whether concerns in this area had been addressed. No direct observations of staff interactions, resident quotes, or family testimony are recorded in the published summary.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews. Compassion and dignity follow closely at 55.2%. A Good rating for Caring tells you inspectors were satisfied, but the absence of specific observations means you cannot tell from the report alone whether your mum or dad will feel genuinely seen and unhurried. The most reliable test is to arrive unannounced or at a less expected time, such as mid-morning, and watch how staff speak to people in corridors and communal areas. Are they making eye contact? Do they use the name each person prefers? Are they moving at the pace of the person they are with, rather than their own?","evidence_base":"Good Practice evidence consistently shows that non-verbal communication, such as eye contact, tone of voice, and unhurried body language, matters as much as verbal interaction for people with advanced dementia who may no longer process words reliably.","watch_out":"On your visit, watch what happens when a member of staff passes someone in the corridor who looks unsettled. Do they stop, make eye contact, and engage, or do they walk past? This small moment tells you a great deal about the culture of the home."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the May 2021 inspection. This domain covers whether care is tailored to individual needs, whether activities are meaningful and varied, and whether complaints are handled well. The home lists dementia and mental health conditions as specialisms, which means individual responsiveness is especially important. No specific activity types, engagement examples, or complaint outcomes are recorded in the published summary.","quotes":[],"family_meaning":"Activities and engagement account for 21.4% of the weighting in our family review data, and resident happiness accounts for 27.1%. A Good rating here is positive, but our Good Practice evidence base finds that group activities alone are not sufficient for people with advanced dementia who may not be able to participate. One-to-one engagement, including familiar household tasks, music linked to personal history, or simple sensory activities, makes a real difference to daily quality of life. The published inspection gives no detail on whether the home provides this level of individual attention. Ask specifically what happens for your parent on a day when they cannot or do not want to join a group.","evidence_base":"The IFF Research and Leeds Beckett review found that Montessori-based and individually tailored activity approaches, including everyday tasks such as folding, gardening, or sorting familiar objects, significantly reduce agitation and improve mood in people living with dementia compared with group-only activity programmes.","watch_out":"Ask the activities coordinator to describe what they would do for your parent on a day when your parent was too tired or anxious to join a group session. If the answer is vague or refers only to television, probe further: what does one-to-one engagement actually look like in practice here?"}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the May 2021 inspection, improving from the previous Requires Improvement rating. The registered manager is named as Mrs Stacey Ann Rosser, and the nominated individual overseeing the provider is Mr Christopher David Church. A Well-led rating covers governance, staff culture, quality monitoring, and the manager's visibility and accountability. No specific observations about manager visibility, staff morale, or quality auditing processes are recorded in the published summary.","quotes":[],"family_meaning":"Management and leadership account for 23.4% of the weighting in our family review data, and communication with families accounts for 11.5%. The improvement from Requires Improvement to Good across all domains at once is a meaningful signal: it suggests the leadership team identified problems and addressed them systematically rather than piecemeal. Good Practice research identifies leadership stability as one of the strongest predictors of quality trajectory in a care home. The key question is how long the current manager has been in post, since a recent appointment could mean the culture is still bedding in. Ask directly how the manager monitors care quality day to day, not just through formal audits.","evidence_base":"The Leeds Beckett rapid evidence review found that homes where frontline staff feel empowered to raise concerns and see those concerns acted upon consistently outperform homes where governance is top-down and compliance-focused.","watch_out":"Ask the manager how long she has been in post, what specifically changed between the previous Requires Improvement rating and this inspection, and give an example of something staff raised that led to a change in how the home operates. A confident, specific answer is a good sign; a vague one is worth noting."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home specialises in caring for adults both under and over 65, with dedicated support for those living with dementia and mental health conditions.. Gaps or open questions remain on For residents living with dementia, the home provides specialised care tailored to their needs. Staff understand the unique challenges dementia brings and work to create a supportive environment. — areas worth probing directly during a visit.