Bodmeyrick Residential Home / The Roses Residential Home

What families say

Families talk about arriving to find a genuinely welcoming atmosphere, where the building feels comfortable and cared-for. They describe how staff take time to understand each person's story, providing emotional support that helps everyone adjust to this big life change.

Based on 6 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement60
• Food quality60
• Healthcare68
• Management & leadership72
• Resident happiness70

What inspectors found

Inspected 2019-12-05 · Report published 2019-12-05 · Inspected 5 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The home received a Good rating for Safety at the June 2024 inspection. Beyond the rating itself, the published report does not include specific detail about how safety is managed, such as staffing numbers, falls monitoring, medicines management, or infection control practices. The home cares for a mixed group including people with dementia, physical disabilities, and mental health conditions, meaning safe management of risk is particularly important. No concerns were raised by inspectors.","quotes":[],"family_meaning":"A Good safety rating means inspectors did not identify concerns serious enough to require action, which is reassuring as a baseline. However, Good Practice research consistently shows that night staffing is where safety is most likely to slip, particularly in smaller homes caring for people with dementia. With 28 beds and a mixed client group, you need to know how many staff are on overnight and whether a senior carer is always present. Our family review data shows that 14% of positive reviews specifically mention staff attentiveness as the reason families feel their parent is safe, and attentiveness depends heavily on adequate numbers at all hours.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review (2026) found that agency staff reliance and thin night staffing are the two most common factors when safety incidents increase in care homes rated Good overall. Ask specifically about these before making a decision.","watch_out":"Ask the manager to show you the actual signed staffing rota for the past two weeks, not a blank template. Count the number of permanent staff versus agency staff listed on night shifts, and ask what the minimum staffing level is overnight for 28 residents."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The home received a Good rating for Effectiveness at the June 2024 inspection. The published report does not include specific detail about care planning, dementia training content, GP access arrangements, or food quality. Dementia is listed as a declared specialism, which means the home has indicated to the regulator that it has the skills and systems to support people living with dementia. No shortfalls in effectiveness were flagged.","quotes":[],"family_meaning":"Effectiveness covers some of the things families worry about most: whether care plans actually reflect who your parent is as a person, whether staff have real dementia training or just a basic online certificate, and whether your mum or dad gets prompt access to a GP when something changes. Food quality accounts for 20.9% of the weight in our family satisfaction scoring, and it is one of the clearest visible signals of how much a home genuinely cares about the people living there. The published findings do not give you specific evidence on any of these points, so you will need to ask directly on a visit.","evidence_base":"The Good Practice evidence base identifies care plans as living documents that should be updated with family input after every significant change in health or behaviour. Ask the home how recently care plans were reviewed for current residents and whether families are invited to those reviews.","watch_out":"Ask to see a sample care plan (anonymised) and ask when it was last updated and who was involved. Then ask what dementia training staff have completed in the past 12 months and whether it was face-to-face or online."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The home received a Good rating for Caring at the June 2024 inspection. The published report does not include inspector observations, resident testimony, or relative quotes about staff warmth, dignity, or respect. The absence of concerns is positive, but the evidence available does not allow specific confirmation of the kinds of interactions that matter most to families.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, cited in 57.3% of positive reviews, and compassion and dignity together account for 55.2%. These are not abstract values. They show up in observable moments: whether a carer knocks before entering a room, whether they use your mum's preferred name, whether they sit down to talk rather than speaking from the doorway. Because the published report does not describe these moments specifically, your best evidence will come from an unannounced or informal visit where you can watch how staff move through the home and interact with the people who live there.","evidence_base":"The Good Practice evidence review highlights that non-verbal communication, including pace, eye contact, and touch, is as important as spoken words for people with advanced dementia. Observe whether staff slow down and make eye contact when speaking to residents, or whether interactions feel transactional.","watch_out":"On your visit, watch what happens when a member of staff passes a resident in a corridor or common room. Do they stop, make eye contact, and use the person's name? Do they appear unhurried? These small moments are the most reliable indicator of genuine warmth."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The home received a Good rating for Responsiveness at the June 2024 inspection. The published report does not include specific detail about the activity programme, how activities are tailored to individual abilities, or how the home responds to changing needs and preferences. End-of-life care planning is not mentioned in the available findings.","quotes":[],"family_meaning":"Responsiveness is about whether your parent will have a life at The Roses, not just a safe place to sleep. Activities account for 21.4% of our family satisfaction scoring, and resident happiness accounts for 27.1%. Good Practice research is clear that group activities alone are not enough, particularly for people with more advanced dementia who may not be able to participate in a session but still need meaningful one-to-one engagement. Ask the home specifically what happens for your parent on a day when they cannot join a group, because this is where the gap between a compliant home and a genuinely good one is most visible.","evidence_base":"The Good Practice evidence review found that Montessori-based and task-based approaches, such as folding, gardening, and simple cooking tasks, can maintain a sense of purpose and calm for people with dementia who are no longer able to engage with structured group activities. Ask whether the home uses any of these approaches.","watch_out":"Ask to see the activities schedule for the past month, not just the planned one for next week. Then ask what specific activities or one-to-one engagement your parent's named carer would offer on a quiet afternoon when no group session is running."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The home received a Good rating for Well-led at the June 2024 inspection. Ms Melanie Sampson is the registered manager and Mr Leonard Morrow is the nominated individual for the provider, Southern Coast Care Ltd. The published report does not include detail about management visibility, staff culture, how complaints are handled, or how the home responds to learning from incidents. No governance concerns were identified by inspectors.","quotes":[],"family_meaning":"Management quality accounts for 23.4% of our family satisfaction scoring, and communication with families accounts for a further 11.5%. Good Practice research is consistent on one point: leadership stability predicts quality trajectory. A manager who has been in post for several years, who staff and residents know by name, and who responds promptly when families raise concerns is one of the strongest positive signals available. The published findings name the manager but do not tell you how long she has been in post or how accessible she is in practice. Ask this directly.","evidence_base":"The Good Practice evidence review found that homes where staff feel able to raise concerns without fear of consequences consistently perform better over time than homes where governance is top-down and compliance-focused. Ask staff what happens when they raise a concern, and observe whether the answer feels rehearsed.","watch_out":"Ask the manager how long she has been in this role at The Roses, and ask what the biggest improvement the home has made in the past 12 months was. A specific, concrete answer is a positive sign. A vague or marketing-style answer is a reason to probe further."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The Roses welcomes adults both under and over 65, including those living with dementia, mental health conditions, and physical disabilities.. Gaps or open questions remain on For residents with dementia, the team shows particular understanding and compassion as needs change over time. — areas worth probing directly during a visit.