Redmount Residential Home

What families say

Families describe how their loved ones have settled into life here, forming friendships and participating in the community. The structured programme of music, arts and social events helps residents stay engaged throughout their day. People notice how the atmosphere supports those with dementia to feel secure and socially connected.

Based on 6 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth70
• Compassion & dignity72
• Cleanliness70
• Activities & engagement60
• Food quality55
• Healthcare65
• Management & leadership45
• Resident happiness68

What inspectors found

Inspected 2023-03-08 · Report published 2023-03-08 · Inspected 5 times in the last three years

• Is this home safe?

  Good

  {"found":"Inspectors rated the Safe domain as Good at the January 2023 inspection. This represents an improvement from the previous inspection. The published report text does not include specific detail about staffing ratios, medicines management, or falls processes, so the Good rating reflects inspector judgement across those areas without the level of observable detail that would allow more precise family guidance. The home is registered to provide care for people with dementia, physical disabilities, and mental health conditions, all of which require considered approaches to risk.","quotes":[],"family_meaning":"A Good rating for safety is reassuring, particularly given the previous Requires Improvement overall, but it is worth remembering that safety ratings are assessed at a point in time. Good Practice research from the IFF Research and Leeds Beckett rapid evidence review (March 2026) highlights that night staffing is the area where safety most commonly slips in residential homes, and that high agency staff use undermines the consistency your parent needs. Because the published text does not give specific night staffing numbers or agency usage figures, these are the two questions to prioritise when you visit. Our review data shows that family confidence in safety is closely linked to staff attentiveness (cited in 14% of positive reviews), which is best observed in person rather than inferred from a rating alone.","evidence_base":"The Good Practice evidence review found that inconsistent staffing, particularly on night shifts and through high agency use, is the most common factor behind safety incidents in care homes. Asking for last week's actual rota rather than a template is one of the most reliable checks a family can make.","watch_out":"Ask the manager to show you the actual staffing rota for last week, not the template. Count how many permanent staff versus agency staff were on night shifts, and ask what the minimum number of staff on duty overnight is for the full 36 residents."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the January 2023 inspection. This covers training, care planning, healthcare access, and nutrition. The published report text does not include specific observations about care plan quality, GP access arrangements, or dementia training content, so families are working primarily from the rating rather than detailed inspector observations. The home's registration to care for people with dementia implies some specialist provision, but the extent of that provision is not described in the available text.","quotes":[],"family_meaning":"A Good Effective rating tells you that inspectors were satisfied that staff know what they are doing and that care plans and healthcare access meet the standard. However, our review data shows that food quality (mentioned in 20.9% of positive reviews) and dementia-specific care (cited in 12.7%) are the areas where families most notice the difference between adequate and genuinely good. The Good Practice evidence base emphasises that care plans should function as living documents, updated when your parent's needs change, and that regular, scheduled GP access matters particularly for people with dementia who may not be able to articulate new health concerns themselves. Because the published findings do not give detail on any of these areas, they are worth probing directly.","evidence_base":"The Good Practice rapid evidence review found that care plans are most effective when they are co-produced with the person and their family, reviewed regularly, and genuinely used by staff in daily care rather than filed as administrative records.","watch_out":"Ask the manager how often your parent's care plan would be formally reviewed, whether you would be invited to contribute, and what dementia-specific training all care staff have completed in the past 12 months. Ask to see an example of how life history information is used in day-to-day care."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"Inspectors rated the Caring domain as Good at the January 2023 inspection. This domain covers staff warmth, dignity, respect, and how well staff treat the people in their care as individuals. The published report text does not include specific inspector observations, resident testimony, or relative feedback in the version available, so families are relying on the rating itself rather than the granular detail that would allow a fuller picture. The Good rating indicates inspectors were satisfied that care interactions met the required standard.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned by name in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. These are not things you can fully assess from a report. They are things you need to see for yourself on a visit. Watch how staff speak to your parent in the moment: do they use their preferred name, do they crouch to eye level, do they move without hurry? The Good Practice evidence review emphasises that non-verbal communication matters as much as verbal interaction, particularly for people living with dementia who may not be able to process words reliably but respond strongly to tone and physical presence. A Good Caring rating is a positive starting point, but your own observations on the day of your visit will tell you more.","evidence_base":"The Good Practice evidence review found that person-led care requires staff to know each individual's history, preferences, and communication style. Homes where this knowledge is embedded in daily practice, rather than held only in a care plan folder, show consistently higher wellbeing outcomes for people with dementia.","watch_out":"When you visit, notice how staff address your parent or other residents in passing. Are they using first names or preferred names without prompting? Do they pause and make eye contact, or do they move through interactions quickly? Ask one member of staff what your parent's preferred name and daily routine would be."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the January 2023 inspection. Responsiveness covers how well the home tailors care to individual needs, whether activities are meaningful, and how end-of-life care is handled. The published text does not include specific detail about the activities programme, individual engagement, or complaint handling processes. The Good rating indicates inspectors found the home met the required standard across these areas, but the evidence base available to families is limited.","quotes":[],"family_meaning":"Activities and engagement are cited in 21.4% of positive family reviews, and resident happiness is referenced in 27.1%, making this one of the areas families care most about and one that is genuinely difficult to assess from a rating alone. The Good Practice evidence review highlights that group activities are not sufficient on their own: people with moderate to advanced dementia often need one-to-one engagement, and homes that incorporate familiar everyday tasks (folding, sorting, simple cooking) alongside organised activities tend to support better wellbeing. Because the published findings do not describe the specific activities programme or how it is adapted for individuals, this is an area to explore in detail when you visit. Ask whether your parent's interests and previous occupation would be built into their daily routine.","evidence_base":"The Good Practice rapid evidence review found that Montessori-based approaches and activity programmes built around individual life history produce measurably better engagement and reduced agitation in people with dementia compared with generic group programmes.","watch_out":"Ask the activities coordinator to show you the actual activity schedule from last week, and ask specifically what provision exists for someone who cannot or will not join a group session. Ask how your parent's previous interests, hobbies, and work history would be incorporated into their daily life at the home."}

  Verified by inspector

• Is the home well-led?

  Requires improvement

  {"found":"The Well-led domain was rated Requires Improvement at the January 2023 inspection, the only domain not to achieve a Good rating. This is notable because the overall rating improved to Good, meaning the other four domains were strong enough to offset this finding. The registered manager is Mrs Nicola Jayne Howis, with Mr Scott David Davies as nominated individual. The specific reasons for the Requires Improvement rating are not described in the published text available, so it is not possible to identify which governance or leadership concerns were raised.","quotes":[],"family_meaning":"The Requires Improvement in Well-led is the most important finding to follow up on before making a decision. Our review data shows that management quality is referenced in 23.4% of positive family reviews, and the Good Practice evidence base is clear that leadership stability is one of the strongest predictors of whether a home maintains or improves its quality over time. A home that has recently improved its overall rating but still has leadership concerns is at a crossroads: it may continue to improve, or the underlying governance gaps may limit progress. Ask the manager directly what the inspectors identified as the specific concerns, what actions have been taken since January 2023, and whether a follow-up inspection is planned. The length of time the current manager has been in post is also worth asking about, as tenure is a meaningful indicator of stability.","evidence_base":"The Good Practice rapid evidence review found that homes with stable, visible leadership and cultures where staff feel able to raise concerns show significantly better outcomes for residents over time. Homes where governance is weak tend to show quality slippage when occupancy rises or staffing becomes pressured.","watch_out":"Ask the registered manager to describe specifically what the inspectors identified as the Requires Improvement concerns in Well-led and what has changed since January 2023. Ask how long she has been in post and whether a follow-up inspection has taken place or is scheduled."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Redmount specialises in supporting adults over 65 with dementia, mental health conditions and physical disabilities. The home provides residential care with expertise in managing the complex needs that often accompany these conditions.. Gaps or open questions remain on The dementia care here focuses on helping residents maintain social connections and daily structure. Families report that their loved ones with dementia have found stability and companionship within the community. — areas worth probing directly during a visit.