Queen Elizabeth Care Centre

What families say

Families describe the carers here as genuinely compassionate, taking time to understand each resident's individual needs. People talk about seeing their relatives become more mobile and engaged after arriving, with mood improvements happening surprisingly quickly. The patience shown by staff, particularly with residents who need extra emotional support, stands out in family accounts.

Based on 22 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity70
• Cleanliness70
• Activities & engagement60
• Food quality60
• Healthcare72
• Management & leadership72
• Resident happiness68

What inspectors found

Inspected 2023-03-31 · Report published 2023-03-31 · Inspected 4 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The home was rated Good for Safe at its November 2024 inspection, having previously been rated Inadequate overall. Inspectors were satisfied with safety arrangements at the time of the visit. No specific detail about staffing ratios, falls management, medicine administration, or infection control procedures is included in the published report summary. The home supports people with dementia, mental health conditions, and physical disabilities across 74 beds, which makes consistent safe staffing particularly important.","quotes":[],"family_meaning":"A move from Inadequate to Good for Safe is meaningful: it means inspectors found the home had addressed whatever safety concerns prompted the earlier rating. That said, our Good Practice evidence base flags night staffing as the point where safety most commonly slips, and the published report gives no detail about how many staff are on the dementia unit after 8pm. Agency staff usage is another gap: homes that rely heavily on agency cover have less consistent knowledge of individual residents, which matters enormously for people with dementia who may not be able to communicate their own distress. You cannot assess either of these things from the published report alone, so a direct conversation with the manager is essential.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review (2026) found that night staffing ratios and agency staff reliance are among the strongest predictors of safety incidents in care homes supporting people with dementia. Consistent, known faces reduce anxiety and improve safety outcomes.","watch_out":"Ask to see the actual staffing rota for the last two weeks, not a template. Count how many shifts were covered by permanent staff versus agency, and specifically ask how many carers are on the dementia unit between 10pm and 6am."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The home was rated Good for Effective at its November 2024 inspection. This domain covers training, care planning, health monitoring, and GP access. No specific examples of care plan content, dementia training curricula, or healthcare arrangements are included in the published report summary. The home lists dementia as a specialism, which means inspectors would have considered dementia-specific practice as part of this domain.","quotes":[],"family_meaning":"A Good rating for Effective means inspectors were satisfied that staff knew what they were doing and that care plans and health monitoring met the required standard. For a home specialising in dementia, this should include staff who can recognise when your mum or dad is in pain or distress without relying on verbal communication, since many people with advancing dementia cannot describe how they feel. Our Good Practice evidence base is clear that care plans need to be living documents updated with family input, not paperwork completed at admission and filed away. The published findings do not confirm whether this is happening here, so it is worth asking directly.","evidence_base":"The rapid evidence review found that dementia-specific training focused on non-verbal communication and behavioural understanding significantly improves the quality of care for people who can no longer express their needs clearly. Generic care training is not sufficient for a specialist dementia home.","watch_out":"Ask to see an example care plan (anonymised if necessary) and ask when it was last updated and whether a family member was involved in the review. Also ask what dementia-specific training staff have completed in the last 12 months and who delivers it."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The home was rated Good for Caring at its November 2024 inspection. This domain covers staff warmth, dignity, respect, and how staff support residents' independence. No direct inspector observations of staff interactions, no resident quotes, and no relative quotes are included in the published report summary. Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, so the absence of specific evidence here is a gap worth noting.","quotes":[],"family_meaning":"A Good rating for Caring is the most reassuring finding in this report, because it means inspectors were satisfied that the staff team treated the people living here with warmth and respect. However, 57.3% of positive family reviews across 5,409 UK care homes specifically mention staff warmth by name, and the most common descriptions are of staff who use preferred names, move without hurry, and notice when someone is having a difficult day. None of those specifics are confirmed here. The best evidence you can gather for this domain is a visit, ideally at a quieter time like mid-morning, when you can watch how staff move through the corridors and respond to people who are distressed or confused.","evidence_base":"The Good Practice evidence review found that non-verbal communication, including tone of voice, physical proximity, and pace of movement, is as important as spoken language for people with dementia. Homes where staff are observed to be unhurried and physically present with residents show better wellbeing outcomes.","watch_out":"On your visit, pay attention to what happens when a resident appears distressed or confused. Do staff stop and attend to that person, or do they keep moving? Also notice whether staff address residents by name and whether they crouch or sit to make eye contact rather than speaking down from standing height."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The home was rated Good for Responsive at its November 2024 inspection. This domain covers activities, individual engagement, and how well the home responds to each resident's personal preferences and life history. No specific examples of activities, individual engagement programmes, or end-of-life planning arrangements are included in the published report summary. For a home that supports people with advanced dementia, individual one-to-one engagement is particularly important for those who cannot participate in group activities.","quotes":[],"family_meaning":"A Good rating for Responsive suggests inspectors found the home was making efforts to respond to residents as individuals rather than as a group. Our Good Practice evidence base highlights that tailored individual activities, not just group sessions, are what make the biggest difference to wellbeing for people with dementia. Everyday activities such as folding, sorting, or tending plants can provide a sense of purpose and continuity for someone with advancing dementia who may no longer be able to follow structured group programmes. The published findings do not confirm whether the home offers this kind of individual engagement, so it is worth asking specifically about what happens for residents who cannot join a group.","evidence_base":"The rapid evidence review identified Montessori-based approaches and everyday household task engagement as particularly effective for people with moderate to advanced dementia, producing measurable improvements in mood and sense of purpose compared with group activity programmes alone.","watch_out":"Ask the activities coordinator (or the manager if there is no dedicated coordinator) what happens for a resident with advanced dementia who cannot join a group session. Ask for a specific example from the previous week, not a general description of the approach."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The home was rated Good for Well-led at its November 2024 inspection, having previously been rated Inadequate overall. The registered manager is Mrs Anna Iljina and the nominated individual is Mr Mulkraj Ram. A Good rating for Well-led indicates inspectors found effective governance, a positive staff culture, and accountability structures in place. No specific observations about management visibility, staff morale, or how the home handled complaints or incidents are included in the published summary.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of quality in care homes. A Good rating for Well-led, following an Inadequate overall rating, means inspectors found the leadership team had made real and sustained changes rather than surface improvements. That is encouraging. However, our Good Practice evidence base also notes that homes under occupancy growth or leadership transition are at greater risk of slipping back, and the published report does not tell you how long the current manager has been in post or whether the staff team is stable. Communication with families is mentioned by 11.5% of positive reviews as a key satisfaction driver, and there is no information in the published findings about how the home keeps families informed about changes in their parent's health or wellbeing.","evidence_base":"The rapid evidence review found that leadership stability, measured by manager tenure and staff turnover rates, is one of the strongest predictors of sustained quality improvement in care homes. Homes that improved from a poor rating but then experienced management changes frequently showed regression within 12 to 18 months.","watch_out":"Ask the manager directly how long she has been in post, and ask what specifically changed after the Inadequate rating. Also ask how the home communicates with families when something changes in a resident's health, and request an example of how they handled a complaint or concern in the past six months."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The centre specialises in caring for people with dementia, mental health conditions and physical disabilities. They support both younger adults under 65 and older residents, offering specialist knowledge across different age groups and conditions.. Gaps or open questions remain on For residents living with dementia, the carers show particular patience and understanding. Families have noticed how staff adapt their approach to each person's specific needs, helping residents feel more settled and engaged. — areas worth probing directly during a visit.