Quarry Mount

What families say

Families talk about how their relatives have settled in well here, with staff who are naturally warm and approachable. There's plenty going on too — regular entertainment and activities that people actually want to join in with, plus lovely gardens to enjoy when the weather's nice.

Based on 10 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement60
• Food quality60
• Healthcare68
• Management & leadership70
• Resident happiness68

What inspectors found

Inspected 2018-07-20 · Report published 2018-07-20 · Inspected 1 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the April 2018 inspection. This domain covers staffing levels, medicines management, infection control, and how the home responds to incidents. A July 2023 data review found no evidence to change this rating. The published summary does not include specific staffing ratios, agency use figures, or examples of incident learning.","quotes":[],"family_meaning":"A Good safety rating means inspectors were satisfied that your parent would not be placed at unacceptable risk. However, the Good Practice evidence from the IFF Research and Leeds Beckett rapid review (61 studies, 2026) consistently identifies night staffing as the point where safety most often slips in residential care homes. Our family review data shows that staff attentiveness is mentioned in 14% of positive reviews, which means families notice it when it is present and when it is absent. Because the published report gives no figures on night staffing or agency reliance, you cannot rely on the rating alone here. Ask directly.","evidence_base":"The Good Practice evidence base identifies agency staff reliance as one of the clearest predictors of inconsistent safety outcomes. Permanent staff know residents' routines and can spot changes in condition that agency workers may miss, particularly in people living with dementia who cannot always communicate that something is wrong.","watch_out":"Ask the manager to show you last week's actual staffing rota, not a template. Count how many permanent staff versus agency staff covered the night shifts, and ask what the minimum number of staff on duty overnight is for the 26 residents."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the April 2018 inspection. This domain covers training, care planning, healthcare access, nutrition, and how well the home translates knowledge into practice. Dementia is listed as a specialism, which implies staff should hold relevant dementia training. No specific training completion rates, care plan review schedules, or healthcare monitoring examples are included in the published summary.","quotes":[],"family_meaning":"For a home that lists dementia as a specialism, the Effective rating matters a great deal. The Good Practice evidence base highlights that care plans should function as living documents, reviewed regularly with family input, not completed once and filed away. Food quality also sits in this domain, and it accounts for 20.9% weighting in our family scoring because families consistently tell us it reflects how seriously a home takes genuine care. The inspection does not tell us what your mum or dad would eat, how often a GP visits, or what dementia training staff have completed. These are questions to put directly to the manager.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that meaningful dementia training, covering not just awareness but practical communication and behavioural response, is one of the strongest predictors of good outcomes for people living with dementia in residential settings.","watch_out":"Ask the manager what dementia training all care staff must complete before working unsupervised with residents, and when the training was last updated. Ask to see an example of how a care plan is reviewed and whether families are invited to contribute."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the April 2018 inspection. This domain covers staff warmth, dignity, respect, privacy, and independence. The rating indicates inspectors were satisfied with the culture of care. No direct inspector observations of staff interactions, preferred name use, or responses to distress are included in the published summary.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews by name, and compassion and dignity follow closely at 55.2%. What families describe in those reviews is very specific: staff who use preferred names, who do not hurry people, and who respond gently when someone is upset or confused. A Good rating in Caring is reassuring, but you will not be able to assess any of this from the published report. The way to check it is to watch staff in the corridors and communal areas during your visit, before you have announced who you are or why you are there.","evidence_base":"The Good Practice evidence base highlights that non-verbal communication matters as much as verbal interaction for people living with dementia. Staff who slow down physically, make eye contact, and use a calm tone produce measurably better outcomes for residents, including lower levels of distress and agitation.","watch_out":"During your visit, watch how staff greet the people who live there when passing in a corridor or entering a communal room. Do they use names? Do they pause and make eye contact? Do they move at the resident's pace rather than their own?"}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the April 2018 inspection. This domain covers activities, individual engagement, complaints handling, and end-of-life care. No specific detail about the activity programme, one-to-one engagement, or how individual preferences are acted on is included in the published summary.","quotes":[],"family_meaning":"Activities and resident happiness together account for nearly half the weighting in our family scoring model (21.4% and 27.1% respectively), because families consistently identify them as markers of whether their parent is genuinely living rather than just being looked after. The Good Practice evidence base is clear that group activities alone are not enough, particularly for people in the later stages of dementia who may not be able to participate in a shared session. One-to-one engagement, including everyday tasks like folding, sorting, or simply being accompanied outside, makes a significant difference to wellbeing. The inspection does not tell us whether Quarry Mount provides this. Ask specifically.","evidence_base":"The rapid evidence review found that Montessori-based and task-oriented individual activities, where a person is supported to complete a familiar everyday task rather than attend a structured group, are among the most effective approaches for maintaining dignity and reducing distress in people with moderate to advanced dementia.","watch_out":"Ask to see the activity schedule from the past two weeks and ask what happens for someone who cannot join a group session. Ask how many hours of one-to-one activity each resident receives per week, and who is responsible for delivering it."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the April 2018 inspection, representing an improvement from the previous Requires Improvement rating. The registered manager is named in the registration record. The July 2023 data review found no reason to change the Good rating. No specific information about the manager's tenure, staff culture, governance processes, or how the home handles complaints is included in the published summary.","quotes":[],"family_meaning":"The improvement from Requires Improvement to Good across all five domains, including Well-led, tells you that inspectors found the leadership had made meaningful changes. Good Practice research identifies leadership stability as one of the strongest predictors of care quality over time, because a consistent manager builds a consistent culture. Communication with families accounts for 11.5% of our positive review weighting, and families consistently say they want to hear promptly when something changes for their parent. The inspection does not tell us whether the same manager is still in post, six years after this report was published, or how the home communicates with families now.","evidence_base":"The Good Practice evidence base found that staff who feel able to speak up about concerns without fear of reprisal are a reliable indicator of a well-led home. Ask whether staff know what to do if they see something that worries them, and whether they feel the manager listens.","watch_out":"Ask how long the current registered manager has been in post and whether there have been significant staffing changes in the past 12 months. Ask the manager how families are told if their parent has a fall, a health change, or a complaint is made."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home welcomes both younger adults under 65 and older residents, providing specialist support for dementia and physical disabilities. They offer respite care alongside permanent placements.. Gaps or open questions remain on The dementia care here focuses on creating a secure, supportive environment where people can move around safely. Staff understand the importance of maintaining routines while adapting to each person's changing needs. — areas worth probing directly during a visit.