Moorlands Residential Home

What families say

What stands out here is how residents seem to thrive. One family watched their relative's whole personality brighten after moving in — they started becoming themselves again. Another family shared that their relative has been genuinely happy here for over a decade.

Based on 3 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare55
• Management & leadership60
• Resident happiness55

What inspectors found

Inspected 2022-12-06 · Report published 2022-12-06 · Inspected 4 times in the last three years

• Is this home safe?

  Good

  {"found":"The home was rated Good for safety at its November 2022 inspection. The published text does not include specific detail about how safety is maintained, but inspectors were satisfied enough to award a Good rating across all safety-related areas. The home is registered and has maintained a stable rating across four inspections. No concerns about medicines management, infection control, or staffing were recorded in the available text. A monitoring review in July 2023 found no new information requiring a reassessment.","quotes":[],"family_meaning":"A Good for safety means inspectors found no significant failures when they visited, which matters. But for a home caring for people with dementia, the detail behind that rating is what you really need. Good Practice research consistently finds that night-time is where safety risks are highest u2014 staffing is thinner and residents with dementia can be more unsettled after dark. The 57% of families who cite staff attentiveness as their top concern in our review data are right to focus here. Because the published report gives no figures for night staffing or agency use, you will need to ask directly. If the home can tell you clearly how many staff are on at 2am and how often they use agency cover, that is itself a sign of a confident, transparent culture.","evidence_base":"The IFF Research / Leeds Beckett rapid evidence review found that agency staff reliance and thin night staffing are the two factors most consistently associated with safety incidents in residential dementia care u2014 making these the right questions to ask even when an overall rating is Good.","watch_out":"Ask the home: 'How many staff are on duty on the dementia unit between 10pm and 7am, and how often in the last three months have those shifts been covered by agency staff rather than permanent team members?'"}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The home was rated Good for Effective at its November 2022 inspection. Dementia is listed as a specialism, implying inspectors were satisfied that the service had appropriate knowledge and processes for supporting people with the condition. A Good rating in this domain covers care planning, staff training, healthcare access, and nutrition. However, the published report text includes no specific evidence about how care plans are written or reviewed, what dementia training staff receive, or how the home manages healthcare needs such as GP access and medication reviews.","quotes":[],"family_meaning":"For your parent living with dementia, 'Effective' is about whether the people looking after them genuinely understand the condition and have a plan tailored to who your parent is u2014 not just their diagnosis. Nearly 13% of family reviewers in our data specifically mention dementia-specific care as a deciding factor. Good Practice evidence is clear that care plans should be living documents, updated whenever your parent's condition changes, and that families should be active contributors to them. Because this report gives no detail on any of this, a visit is essential. Ask to see a (anonymised) example care plan and ask how often they are reviewed u2014 a good answer is 'whenever something changes, and at least every three months'.","evidence_base":"The Good Practice evidence base identifies regular, family-inclusive care plan reviews as one of the strongest predictors of good outcomes for people with dementia u2014 homes that treat care plans as administrative documents rather than living tools tend to miss important changes in need.","watch_out":"Ask the registered manager: 'Can you walk me through what happens when my parent's condition changes u2014 how quickly is the care plan updated, and how would you involve me in that process?'"}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The home was rated Good for Caring at its November 2022 inspection. This domain covers the warmth and dignity of day-to-day interactions between staff and residents. A Good rating means inspectors did not find evidence of poor practice in this area. However, the published text includes no inspector observations of staff interactions, no resident testimony about how they feel treated, and no family quotes about their experience of the home's culture. For a 16-bed home with a dementia specialism, the quality of individual relationships between staff and residents is everything u2014 and this report cannot tell you what those feel like.","quotes":[],"family_meaning":"Staff warmth is the single most important factor in our family review data u2014 cited in 57.3% of positive reviews. When your parent can no longer reliably tell you how they feel, you need to see it for yourself. Good Practice research is clear that non-verbal communication matters as much as words for people with dementia: whether a staff member crouches to eye level, uses a calm tone, or touches an arm gently when your parent is anxious are as important as any care plan. A 16-bed home can offer something larger homes cannot u2014 the chance for staff to truly know your parent as a person. On your visit, watch the spontaneous interactions, not the ones directed at you.","evidence_base":"The Good Practice evidence review found that person-centred care requires staff to know individuals' life histories, preferences, and non-verbal cues u2014 and that this knowledge is more reliably held in smaller, stable staff teams where turnover is low.","watch_out":"On your visit, watch an unscripted moment: does a staff member greet a resident by their preferred name without prompting, make eye contact, and take time to listen u2014 or do interactions feel task-focused and hurried?"}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The home was rated Good for Responsive at its November 2022 inspection. This domain covers whether the home provides meaningful, individualised activities and responds to residents' changing needs and preferences. Dementia is listed as a specialism, which implies some tailoring of provision. However, the published text contains no description of the activities programme, no information about how individual interests are identified or met, and no reference to how the home supports residents who are unable to join group activities u2014 a significant gap for a home supporting people with dementia.","quotes":[],"family_meaning":"Activities and engagement are cited by 21.4% of families in our review data as a key factor in their rating of a home u2014 and for good reason. For your parent living with dementia, having something meaningful to do each day is not a luxury; it is directly linked to reduced anxiety, better sleep, and slower cognitive decline according to the Good Practice evidence base. The concern here is not the rating u2014 it is the absence of any detail. A home with a genuinely good activities programme will be able to show you a fortnight's schedule, tell you what one-to-one engagement looks like for a resident who can no longer join a group, and describe how they found out what your parent used to enjoy. If they cannot answer those questions confidently, dig further.","evidence_base":"The Leeds Beckett / IFF evidence review found that Montessori-based and household-task approaches u2014 folding, simple cooking, gardening u2014 produce better wellbeing outcomes for people with dementia than structured group entertainment, particularly for those in mid-to-late stages of the condition.","watch_out":"Ask the activities lead or manager: 'For a resident who is no longer able to join group sessions, what does a typical Tuesday afternoon look like for them u2014 and who specifically is responsible for their one-to-one time?'"}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The home was rated Good for Well-led at its November 2022 inspection. A named registered manager, Ms Jayne Dadzitis, and a nominated individual, Mrs Janani Selvarajah, are recorded. The provider is Ritzi Care Homes Ltd. The Good rating indicates inspectors were satisfied with governance, accountability, and leadership culture at the time of the visit. A monitoring review in July 2023 found no new concerns. However, the published text includes no specific detail about manager visibility, staff culture, how the home handles complaints, or how it learns from incidents.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of quality trajectory in care homes u2014 homes with a consistent, visible manager tend to maintain and improve their ratings, while leadership instability is often the first sign of a decline. For families, 11.5% of positive reviews in our data specifically mention good communication with management as a reason they trust a home. At 16 beds, you should expect to be able to speak to the manager directly and regularly. The fact that the same manager is named across the inspection record is a positive indicator, but you should verify on your visit that this person is genuinely present and known to staff and residents u2014 not just a name on a certificate.","evidence_base":"The Good Practice evidence review found that bottom-up empowerment u2014 where care staff feel able to raise concerns and see them acted on u2014 is a more reliable marker of sustained quality than top-down compliance processes alone.","watch_out":"Ask the manager directly: 'How long have you been in post here, and can you give me an example of something a care worker flagged in the last six months that led to a change in how you do things?'"}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Moorlands provides specialist dementia care as well as general residential care for people over 65.. Gaps or open questions remain on For those living with dementia, the stable, long-serving team here means consistent, familiar faces — something that can make a real difference to daily comfort and wellbeing. — areas worth probing directly during a visit.