Lansdowne Hill Care Home | Agincare

What families say

Based on 3 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement68
• Food quality68
• Healthcare70
• Management & leadership74
• Resident happiness70

What inspectors found

Inspected 2018-05-23 · Report published 2018-05-23 · Inspected 2 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The inspection rated Safe as Good. This covers staffing levels, medicines management, infection control, and how the home responds to accidents and incidents. No specific concerns were flagged. The home is registered to support people living with dementia, physical disabilities, and sensory impairment, all of which require careful risk assessment and management. Without the full report text, it is not possible to confirm what specific evidence underpinned this rating.","quotes":[],"family_meaning":"A Good rating in Safe means inspectors were satisfied that your parent would not be placed at unacceptable risk. However, for families whose parent lives with dementia, safety is not just about medicines and falls u2014 it is also about whether the right number of calm, familiar staff are present at the moments of highest need, particularly at night. Research from the Good Practice evidence base consistently finds that safety incidents are more likely to occur on night shifts and during staffing transitions. The 14% of family reviewers nationally who specifically mention staff attentiveness as a concern are often describing night-time gaps rather than daytime ones. A Good rating does not confirm adequate night cover u2014 you need to ask that question directly.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review (2026) found that night staffing ratios are the single most consistent predictor of avoidable safety incidents in care homes, yet they are rarely specified in inspection reports.","watch_out":"Ask the home: 'How many staff are working on the dementia unit between 10pm and 6am, and are any of those shifts routinely covered by agency workers who may not know my parent?'"}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The inspection rated Effective as Good. This domain covers training, care planning, nutrition and hydration, and access to healthcare professionals including GPs. A Good rating here suggests inspectors found that staff had the skills and knowledge to deliver appropriate care, and that your parent's health needs would be monitored and responded to. The home's dementia specialism means this rating should be read alongside dementia-specific training expectations. Specific evidence from the report is not available to confirm the detail.","quotes":[],"family_meaning":"For your parent living with dementia, 'effective' care means more than ticking clinical boxes u2014 it means staff who understand that your mum's refusal to eat lunch may be communication rather than stubbornness, and that your dad's agitation at 4pm may be a pattern that a well-written care plan would flag. Good Practice research is clear that care plans should be living documents updated in real time, not filed at admission and reviewed annually. Family review data shows that 20.9% of all positive family reviews specifically mention food quality and choice u2014 often a proxy for whether the home genuinely knows your parent as an individual. Ask to see a sample care plan format on your visit.","evidence_base":"The Leeds Beckett rapid evidence review found that homes where care plans were regularly updated with family input and reflected individual preferences u2014 including food likes, routines, and life history u2014 had measurably better outcomes on wellbeing and reduced behavioural distress.","watch_out":"Ask: 'Can you show me how a care plan is updated when my parent's needs or preferences change, and how often would I be asked to contribute to that review?'"}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The inspection rated Caring as Good. This is the domain that matters most to families u2014 covering whether staff treat your parent with warmth, respect their dignity, and support their independence. A Good rating here means inspectors did not find evidence of poor practice and found positive signs of a caring culture. Without direct quotes or specific inspector observations from the report, it is not possible to describe what kindness looked like in practice at this home on inspection day. The home cares for people with dementia, physical disabilities, and sensory impairment, all of whom may have limited ability to advocate for themselves.","quotes":[],"family_meaning":"Staff warmth is the single most important thing family reviewers mention u2014 it accounts for 57.3% of all positive sentiment in DCC's database of 3,602 Google reviews. Compassion and dignity follow closely at 55.2%. These are not abstract values; they show up in whether a staff member sits down to speak at eye level with your dad rather than standing over him, whether your mum is addressed by her preferred name, and whether staff pause during a care task to notice that she seems unhappy. Good Practice research is clear that for people with advanced dementia who cannot express preferences verbally, non-verbal cues from staff u2014 eye contact, tone, touch u2014 are the primary experience of care. A Good rating is encouraging, but kindness cannot be fully assessed from a report. You need to visit at an unscripted time.","evidence_base":"The IFF Research evidence review found that person-centred dementia care is most reliably delivered by staff who know the individual's life history and use that knowledge to interpret behaviour u2014 not just to complete tasks safely.","watch_out":"On your visit, watch what happens when a member of staff passes your parent in a corridor or common area u2014 do they stop, make eye contact, and use their name, or do they walk past? That 10-second interaction tells you more than any inspection rating."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The inspection rated Responsive as Good. This domain covers whether the home provides a meaningful life for your parent u2014 including activities, individual engagement, respect for personal preferences, and end-of-life care. A Good rating suggests inspectors found the home was meeting individual needs and not running a one-size-fits-all programme. The home's dementia specialism makes this particularly important, as people with dementia often cannot self-advocate for activities or express boredom in ways staff will recognise. Specific activity examples, schedules, or evidence of one-to-one engagement are not available in the report text provided.","quotes":[],"family_meaning":"Resident happiness is cited in 27.1% of all positive family reviews nationally, and activities are mentioned in 21.4%. But what families are really describing is not a timetable of events u2014 it is whether their parent seems themselves, purposeful, and known as a person. Good Practice research consistently finds that for people with moderate to advanced dementia, group activities are often inaccessible, and it is one-to-one engagement u2014 a familiar member of staff spending 20 minutes on a preferred task u2014 that makes the real difference to wellbeing. Ask the home not just what activities they run, but what happens for your parent specifically on a day they are too tired, too anxious, or too unwell to join a group.","evidence_base":"The Leeds Beckett review found strong evidence for Montessori-based approaches and the use of familiar household tasks u2014 folding, sorting, simple cooking u2014 as individually meaningful engagement for people with dementia, significantly reducing agitation and improving mood.","watch_out":"Ask: 'If my parent can no longer join group activities, who would spend one-to-one time with them, and how is that time structured? Can you give me a recent example?'"}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The inspection rated Well-led as Good. This domain covers whether the home has stable, visible leadership; a positive culture where staff feel supported to speak up; and effective governance to identify and act on problems. The nominated individual is Mrs Raina Marina Taylor-Summerson, and the home is operated by Lansdowne Hill Care Home Limited. The trend is one of improvement u2014 the home moved to Outstanding at a previous inspection in 2018 and is now rated Good across all domains following the most recent assessment. Without the full report text, specific observations about management culture or governance practice are not available.","quotes":[],"family_meaning":"Management quality matters enormously to families, but in ways that are not always obvious. It shows up in whether staff turnover is low enough that your parent's keyworker is still there in six months; whether the manager responds to your concern on a Tuesday afternoon rather than promising to call back and not doing so; and whether there is a culture where a care worker who spots something wrong feels safe to raise it. DCC family review data shows that 23.4% of positive reviews specifically mention management and communication. Good Practice research is clear that leadership stability u2014 a manager in post for more than two years u2014 is one of the strongest predictors of sustained care quality. Ask how long the current manager has been in post.","evidence_base":"The IFF Research review found that homes with empowered, visible managers who encouraged staff to raise concerns had significantly lower rates of avoidable harm and higher family satisfaction scores than homes where management was present only on paper.","watch_out":"Ask: 'How long has the current registered manager been in post, and if I had a concern about my parent's care, what is the actual process for raising it u2014 and how quickly would I hear back?'"}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides specialist support for people living with dementia, physical disabilities and sensory impairments. They're equipped to care for adults of all ages, including those under 65 who need residential support.. Gaps or open questions remain on For residents living with dementia, the team brings patience and understanding to daily care. They work to maintain consistent routines that help people feel settled. — areas worth probing directly during a visit.