Kelstone Court Nursing Home

What families say

Families visiting recently have found the atmosphere welcoming, with staff offering refreshments and making them feel included. The home maintains a structured daily routine with activities like chair-based exercises designed for residents with cognitive impairment.

Based on 10 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness72
• Activities & engagement65
• Food quality65
• Healthcare72
• Management & leadership74
• Resident happiness70

What inspectors found

Inspected 2022-11-30 · Report published 2022-11-30 · Inspected 3 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The inspection rated this domain Good at its March 2025 assessment. This represents an improvement from the previous inspection, when the home was rated Requires Improvement overall. A Good safety rating covers areas including medicines management, staffing levels, infection control, and how the home responds to incidents. The published report does not include specific inspector observations or detail about how safety is maintained day to day at Kelstone Court.","quotes":[],"family_meaning":"A Good safety rating after a period of Requires Improvement tells you that identified problems have been addressed, which is genuinely reassuring. However, the Good Practice evidence from Leeds Beckett University highlights that night staffing is the area where safety most commonly slips in care homes, and it is rarely detailed in published inspection summaries. Our family review data shows that families most often raise concerns about staff attentiveness, particularly after dark. Because the published text gives no specific detail on staffing ratios or agency use at Kelstone Court, you cannot take the rating alone as confirmation that nights are adequately covered. This is a question to ask directly and persistently.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review (61 studies, March 2026) found that agency staff reliance is one of the strongest predictors of safety incidents in care homes, because consistency of staffing directly affects how well staff know each resident and can detect change.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not the template. Count how many shifts were covered by permanent staff versus agency workers, and ask specifically how many staff are on duty overnight for 30 residents."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The inspection rated this domain Good at its March 2025 assessment. Effective covers whether staff have the right training, whether care plans are kept up to date and reflect individual needs, whether healthcare access including GP visits and medication management is well organised, and whether nutrition and hydration are properly managed. No specific observations, records reviewed, or staff testimony are included in the published report text for this domain.","quotes":[],"family_meaning":"For a home registered to care for people with dementia, mental health conditions, and physical disabilities, effective practice depends heavily on staff having dementia-specific training that goes beyond a one-day induction. The Good Practice evidence base identifies care plans as living documents that should be updated after every significant change, not just at annual review. Our family review data shows that food quality is mentioned in 20.9% of positive reviews, making it a reliable signal of how well a home attends to the details of individual care. Because none of this is visible in the published findings for Kelstone Court, you will need to ask direct questions about training, care plan review cycles, and how mealtimes are managed.","evidence_base":"The Leeds Beckett rapid evidence review found that regular, structured GP access and robust medication review processes are among the most consistent markers of effective care, particularly for older people with multiple conditions living in nursing homes.","watch_out":"Ask the manager how often care plans are formally reviewed, who is involved in that review, and whether families are invited to contribute. Then ask what dementia-specific training every member of the care team has completed in the past 12 months."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The inspection rated this domain Good at its March 2025 assessment. Caring covers the warmth and respect shown by staff, whether residents are treated with dignity, whether privacy is maintained, and whether people are supported to retain independence where possible. The published report does not include any direct inspector observations, resident quotes, or staff testimony about day-to-day caring interactions at Kelstone Court.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. These qualities are not easy to assess from a published rating alone. The Good Practice evidence base is clear that non-verbal communication matters as much as verbal interaction for people with dementia, and that staff knowing a resident's personal history, preferred name, and daily routines is what distinguishes genuine person-centred care from task-focused care. A Good rating here is encouraging, but the absence of specific inspector observations means you should plan to spend time in the home observing how staff speak to and move around residents before making a decision.","evidence_base":"The Leeds Beckett rapid evidence review found that person-led care, where staff know and use individual life histories and preferences in everyday interactions, produces measurably better wellbeing outcomes for people with dementia compared with task-oriented approaches.","watch_out":"During your visit, watch how staff address residents in corridor and communal area interactions. Do they use the person's preferred name? Do they stop, make eye contact, and take their time, or do they move quickly from task to task? These informal moments are more revealing than anything you will see in a formal tour."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The inspection rated this domain Good at its March 2025 assessment. Responsive covers whether the home provides activities that are meaningful and tailored to individuals, whether residents' changing needs are recognised and acted on promptly, whether complaints are handled well, and whether end-of-life care planning is in place. The published report does not include specific observations about the activity programme, individual engagement, or complaint handling at Kelstone Court.","quotes":[],"family_meaning":"Activities and engagement are cited in 21.4% of positive family reviews, and resident happiness in 27.1%. The Good Practice evidence base is particularly clear that group activities alone are not enough: people with moderate to advanced dementia need one-to-one engagement and the opportunity to participate in familiar, everyday tasks rather than only structured group sessions. Kelstone Court is registered to care for people with a wide range of needs, including dementia and mental health conditions, which means the responsiveness of the programme matters enormously. A Good rating is positive, but without specific detail about what activities are offered and how they are tailored, you need to ask the home directly what a typical Tuesday looks like for someone with your parent's level of need.","evidence_base":"The Leeds Beckett rapid evidence review found that Montessori-based and everyday task-based approaches, such as folding, sorting, and simple cooking activities, produce stronger engagement and reduced distress in people with dementia than structured group entertainment programmes.","watch_out":"Ask to see the activity records for the past two weeks, not just the planned schedule. Look for evidence of one-to-one engagement and ask specifically what happens for residents who cannot or choose not to join group activities."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The inspection rated this domain Good at its March 2025 assessment, and the home has a named registered manager, Mr Hansraj Mungur, with a nominated individual also identified. The improvement from Requires Improvement to Good across the whole home suggests that leadership has driven meaningful change since the previous inspection. The published report does not include specific detail about how the manager operates day to day, how staff are supported, or how the home handles governance and learning from incidents.","quotes":[],"family_meaning":"Management and leadership account for 23.4% of positive family reviews, and our Good Practice evidence base is clear that leadership stability is one of the strongest predictors of sustained care quality. The fact that this home has moved from Requires Improvement to Good is a positive signal, but it also means the improvement is relatively recent. Communication with families is mentioned in 11.5% of positive reviews and is often the first thing that breaks down when a home comes under pressure. Because no detail about the manager's approach, tenure, or culture is available in the published text, you should ask directly how long the current manager has been in post and how the team was changed or developed to achieve the improved rating.","evidence_base":"The Leeds Beckett rapid evidence review found that homes where frontline staff feel able to raise concerns without fear of blame, and where managers are physically visible and known by name to residents, show consistently better quality indicators over time than those with more distant or recently changed leadership.","watch_out":"Ask the manager how long they have been in post, what the main changes were that led to the improved inspection rating, and how staff are encouraged to raise concerns. Then notice whether staff on the floor speak about the manager by name and with familiarity."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home specialises in caring for people with complex mental health needs, dementia, eating disorders and physical disabilities. They're registered to support people whose liberties may be restricted for their own safety.. Gaps or open questions remain on The home provides structured activities and chair exercises specifically adapted for residents with cognitive impairment. Staff work to maintain routines that support residents with dementia. — areas worth probing directly during a visit.