Green Lodge Care Home

What families say

Families talk about feeling genuinely included here, not just as visitors but as part of their loved one's care journey. The staff team has been together for years, which means residents get to know familiar faces who understand their individual needs and preferences.

Based on 8 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare45
• Management & leadership65
• Resident happiness52

What inspectors found

Inspected 2020-09-30 · Report published 2020-09-30 · Inspected 3 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the September 2020 inspection. Beyond the rating itself, the published report does not include specific detail about falls management, medicines handling, infection control, staffing ratios, or agency use. The home supports 55 residents across adult and dementia care, but no information is provided about how safety is managed across different dependency levels or at night.","quotes":[],"family_meaning":"A Good rating in Safe is reassuring, but it tells you relatively little on its own. Good Practice research highlights that safety risks in care homes most often emerge at night, when staffing is thinnest, and in homes with high agency use, where staff do not know individual residents well. Because the published report gives no detail on either of these areas, you cannot rely on the rating alone. Our family review data shows that 14% of positive reviews specifically mention staff attentiveness as a key safety signal. Observing whether staff notice and respond to your parent during your visit is one of the most reliable checks you can do yourself.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that safety in care homes is most reliably predicted by staffing consistency rather than absolute numbers. Homes with low agency use and stable permanent teams had significantly fewer avoidable incidents.","watch_out":"Ask the manager to show you the actual staffing rota from last week, not a template. Count how many permanent carers versus agency staff covered the night shifts, and ask what the minimum number of staff on duty is overnight for 55 residents."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Requires improvement

  {"found":"The Effective domain was rated Requires Improvement at the September 2020 inspection. This is the single most significant concern in the report. Effective covers care plan quality, dementia training, healthcare access, nutrition, and how well staff understand and act on individual needs. The published report does not specify which aspects of Effective were found wanting, or what actions were required. No detail is given about GP access, medication review, care plan content, or the training programme for dementia care.","quotes":[],"family_meaning":"A Requires Improvement rating in Effective is the area that should concern you most before choosing this home for a parent living with dementia. Good Practice research from the 61-study evidence review is clear that care plans function as living documents, reviewed at least monthly, and that staff dementia training needs to go beyond basic awareness to include communication with people who have limited verbal ability. Our family review data shows that 12.7% of positive reviews specifically mention dementia-specific care as a reason for satisfaction, which means families notice and value it. Because the inspection provides no detail about what was lacking or what has since improved, you need to ask the home directly and see evidence for yourself.","evidence_base":"The Leeds Beckett rapid evidence review found that care plan quality is one of the strongest predictors of person-centred outcomes in dementia care. Plans that include life history, preferred routines, and communication preferences are associated with lower rates of distress and better resident wellbeing.","watch_out":"Ask the manager to show you an anonymised example of a care plan for a resident with dementia. Check whether it includes the person's preferred name, daily routine, food preferences, and communication needs, or whether it reads as a generic clinical document."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the September 2020 inspection. This covers staff warmth, dignity, respect, and independence. However, the published report contains no specific observations about how staff interacted with residents, no quotes from residents or relatives about their experience, and no detail about how privacy and dignity were maintained in practice. The Good rating is noted but cannot be contextualised further from the available text.","quotes":[],"family_meaning":"Staff warmth is the single most important theme in our family review data, mentioned in 57.3% of positive reviews, and compassion and dignity are mentioned in 55.2%. These are the things families feel most strongly about. A Good rating in Caring is positive, but because the report gives you no specific observations to go on, you should treat a visit as your primary source of evidence. Watch how staff speak to residents in corridors and communal areas, whether interactions are unhurried, and whether your parent would be addressed by their preferred name. Non-verbal communication matters as much as words, particularly for people with advanced dementia.","evidence_base":"The Good Practice evidence review found that person-centred care in dementia depends on staff knowing the individual, including their life history, preferences, and non-verbal signals. Homes where staff used preferred names and personal history in everyday interactions consistently produced better wellbeing outcomes.","watch_out":"During your visit, listen to how staff address residents. Do they use first names or preferred names without prompting? Do they make eye contact and allow time for a response? These are the observable markers of genuine person-centred practice."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the September 2020 inspection. Responsive covers activities, individual engagement, and end-of-life care. As with the other domains, the published report provides no specific detail about the activity programme, how activities are tailored to individual residents, or how the home supports people who cannot participate in groups. No information is provided about end-of-life planning.","quotes":[],"family_meaning":"Activities and resident happiness together account for meaningful portions of positive family reviews in our data: 21.4% and 27.1% respectively. What families are really asking is whether their parent will have a life here, not just be kept safe. Good Practice research is clear that group activities alone are not sufficient for people with moderate or advanced dementia, who benefit most from one-to-one engagement, familiar household tasks, and Montessori-based approaches that draw on procedural memory. Because the report gives no detail about how Green Lodge delivers on this, ask specifically about what happens for your parent on a day when they do not want to join a group.","evidence_base":"The rapid evidence review found that individualised one-to-one activities, including familiar domestic tasks such as folding laundry or tending plants, produced significantly better mood and engagement outcomes for people with advanced dementia than structured group programmes alone.","watch_out":"Ask to see the activity record from last week, not the planned schedule. Look for evidence of one-to-one sessions, and ask what the activities coordinator does for a resident who stays in their room. If the answer is only group activities, that is a gap worth probing."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the September 2020 inspection. A named registered manager and a nominated individual are both confirmed in post. The improvement from Requires Improvement to Good overall suggests some meaningful progress in governance and accountability since the previous inspection. No further detail about leadership culture, staff empowerment, complaint handling, or occupancy trends is provided in the published report.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of sustained quality in care homes, according to the Good Practice evidence review. A home that has improved its overall rating is a more promising sign than one that is static or declining. Our family review data shows that 11.5% of positive reviews mention communication with families as a key factor, which is directly shaped by how the manager sets the tone. The absence of inspection detail here means you should treat a conversation with the manager as essential before deciding. Ask how long they have been in post, what changed since the previous rating, and how they plan to address the Requires Improvement in Effective.","evidence_base":"The IFF Research and Leeds Beckett evidence review found that manager tenure is a reliable predictor of care quality trajectory. Homes where the registered manager had been in post for more than two years and could describe specific improvements showed consistently better outcomes across all domains.","watch_out":"Ask the registered manager directly how long they have been in post, what specific changes they made after the previous Requires Improvement rating, and what their current plan is to address the Effective domain. A manager who can answer these questions with concrete examples is a positive sign."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides specialist care for people living with dementia, as well as supporting both older residents and younger adults with complex needs.. Gaps or open questions remain on For those living with dementia, the experienced staff understand how to provide consistent, patient support. Their long-standing team means residents with dementia benefit from familiar faces and established routines. — areas worth probing directly during a visit.