East Street Residential Care Home

What families say

Based on 13 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement88
• Food quality72
• Healthcare88
• Management & leadership72
• Resident happiness75

What inspectors found

Inspected 2019-08-23 · Report published 2019-08-23 · Inspected 3 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the June 2019 inspection. A Good rating in this domain means inspectors found that risks were managed, medicines were handled appropriately, and safeguarding procedures were in place. The published summary does not include specific detail about staffing ratios, night cover numbers, or how the home responds to and learns from incidents. No significant concerns were recorded.","quotes":[],"family_meaning":"A Good Safe rating is reassuring, but it is the starting point for your questions, not the end of them. Our review data shows that families mention staff attentiveness in around 14% of positive reviews, and Good Practice research consistently identifies night staffing as the point where safety most commonly slips in care homes. The published findings do not tell you how many staff are on the floor after 8pm or how often agency workers cover shifts. For a home caring for people with dementia, consistent and familiar staff at night matters enormously. Use your visit to ask for last week's actual rota, not a template.","evidence_base":"Good Practice research from the Leeds Beckett rapid evidence review identifies agency staff reliance as one of the clearest predictors of safety risk, because unfamiliar workers are less able to recognise when a resident's behaviour signals a health change.","watch_out":"Ask the manager to show you the actual staffing rota for last week. Count how many permanent staff names appear on the night shifts compared with agency or bank workers. For 54 beds, ask specifically how many carers and how many seniors are on duty between 10pm and 6am."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Outstanding

  {"found":"The Effective domain was rated Outstanding at the June 2019 inspection. This is the highest possible rating and covers care planning, healthcare access, staff training, nutrition, and how well the home translates assessments into day-to-day care. Inspectors do not award Outstanding in this domain without finding specific, detailed evidence across multiple areas. The published summary does not reproduce that detail, but the rating itself carries significant evidential weight. The home is registered for dementia care, and dementia-specific training is assessed within this domain.","quotes":[],"family_meaning":"An Outstanding Effective rating is the single most reassuring finding in this report for families choosing a home for a parent with complex needs. It signals that care plans were detailed and individualised rather than generic, that staff training was robust, and that healthcare access was well managed. Our review data shows that dementia-specific care is mentioned in around 12.7% of positive family reviews, and the Good Practice evidence base is clear that care plans function as living documents only when staff are trained to use them. The caution here is that the inspection is from 2019. Ask the manager what the current dementia training programme looks like and when staff last completed it.","evidence_base":"The Leeds Beckett rapid evidence review found that homes where care plans are treated as living documents, updated after every significant change and reviewed with families, consistently produce better outcomes for people with dementia than homes where plans are completed at admission and rarely revisited.","watch_out":"Ask the manager to show you an anonymised example of a care plan for a resident with dementia. Look for specific personal detail: preferred name, daily routine, known anxieties, communication approaches. If it reads like a form with boxes ticked, the Outstanding rating from 2019 may no longer reflect current practice."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the June 2019 inspection. This domain covers staff warmth, dignity, respect, and whether residents are treated as individuals. A Good rating means inspectors found positive evidence across these areas, though the published summary does not include direct observations of staff interactions, use of preferred names, or resident and family quotes. No concerns were recorded in this domain.","quotes":[],"family_meaning":"Staff warmth is the single most important driver of family satisfaction in our review data, mentioned by name in 57.3% of positive reviews. Compassion and dignity follow closely at 55.2%. A Good rating here means the inspectors were satisfied, but the absence of specific detail in the published findings means you cannot know from this report alone what day-to-day kindness looks like in practice. Good Practice research is clear that non-verbal communication matters as much as verbal for people living with dementia: how a carer enters a room, whether they make eye contact, whether they sit down rather than stand over someone. These things are not in this report. You need to see them yourself.","evidence_base":"The Leeds Beckett rapid evidence review found that person-led care, care that starts from knowing the individual rather than the diagnosis, requires staff to have genuinely absorbed personal histories, not just read a care plan once at induction.","watch_out":"During your visit, watch how staff enter residents' rooms and communal spaces. Do they knock? Do they use the resident's preferred name? Do they crouch or sit to make eye contact rather than talking down? These small, observable behaviours are the most reliable signals of a genuinely caring culture."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Outstanding

  {"found":"The Responsive domain was rated Outstanding at the June 2019 inspection. This domain covers how well the home tailors its care and activities to individuals, how it responds to changing needs, and how it approaches end-of-life care. An Outstanding rating here is particularly significant for a home supporting people with dementia, learning disabilities, and physical disabilities, because responsiveness to individual need is harder to achieve across a diverse population. The published summary does not reproduce specific examples, but the rating reflects strong inspector evidence.","quotes":[],"family_meaning":"Activities and engagement account for 21.4% of positive family reviews in our data, and resident happiness, which depends heavily on whether your parent has a life worth living in the home, accounts for 27.1%. An Outstanding Responsive rating suggests the home was doing something genuinely well in 2019, moving beyond a whiteboard activity schedule to engagement that fits the individual. Good Practice research points to Montessori-based approaches and everyday household tasks as particularly effective for people with dementia, because they draw on long-term memory and offer a sense of purpose. Ask whether the home offers one-to-one engagement for residents who cannot join group activities, as this is where Outstanding homes most clearly differ from Good ones.","evidence_base":"The Leeds Beckett rapid evidence review found that group activities alone are insufficient for people with advanced dementia. Homes rated Outstanding for responsiveness typically provide individual, purposeful engagement during unstructured parts of the day, not just during timetabled sessions.","watch_out":"Ask the activities coordinator to describe what happened yesterday afternoon for a resident who could not join the group session. If the answer is specific and describes what that individual person was doing and who was with them, that is a strong signal. A vague answer about general activities is a reason to probe further."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the June 2019 inspection. A named registered manager, Mrs Sarah Jane Coull, and a named nominated individual, Mrs Kirstie Leigh Barnes, are both recorded, indicating a clear and accountable leadership structure at the time of inspection. A Good Well-led rating means inspectors found the governance and culture to be sound. The published summary does not describe the manager's tenure, how staff are supported to raise concerns, or how the home uses quality audits to drive improvement.","quotes":[],"family_meaning":"Management stability is one of the strongest predictors of care quality over time. Our review data shows that visible, approachable management is mentioned in 23.4% of positive family reviews, and Good Practice research is consistent: homes where the manager is known by name to residents and families, and where staff feel safe to speak up, maintain quality more reliably than homes where leadership changes frequently. The most important question here is whether the same managers are still in post. This inspection is from 2019, and a change of registered manager since then would be significant information. Communication with families accounts for 11.5% of positive reviews, and the published findings say nothing about how the home keeps relatives informed.","evidence_base":"The Leeds Beckett rapid evidence review identified leadership stability as one of the clearest predictors of quality trajectory. Homes that maintained the same registered manager across inspection cycles showed more consistent improvement than those with frequent leadership changes.","watch_out":"Before your visit, call the home and ask whether Mrs Sarah Jane Coull is still the registered manager. If the manager has changed since 2019, ask how long the current manager has been in post and whether there have been any recent regulatory concerns. On the visit itself, ask a staff member how long they have worked there. High staff turnover and a new manager together are a reason to look carefully at more recent evidence."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team here supports people with varied needs — from sensory impairments to learning disabilities. They care for both younger and older adults, adapting their approach to suit each person's requirements.. Gaps or open questions remain on For those living with dementia, the home provides specialist support alongside their broader care services. Staff understand the importance of creating a secure, familiar environment. — areas worth probing directly during a visit.