Casa di Lusso Care Home

What families say

Families describe walking into a place that feels alive — residents chatting with cheerful staff, youth groups visiting, entertainment happening in the lounges. There's a sense that people genuinely want to be there, from the residents who've settled well to the staff who take time to connect despite busy schedules.

Based on 25 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness72
• Activities & engagement68
• Food quality68
• Healthcare70
• Management & leadership75
• Resident happiness70

What inspectors found

Inspected 2019-01-04 · Report published 2019-01-04 · Inspected 4 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The Safe domain was rated Good at the July 2025 inspection. This is a significant improvement from the home's previous Requires Improvement rating, which had raised concerns across the service. The published report does not include specific detail about what inspectors observed, but a Good rating in Safe generally requires inspectors to be satisfied with medicines management, incident handling, staffing levels, and infection control. No specific concerns or enforcement actions are recorded in the available findings. The home is a large 90-bed nursing home, which means the adequacy of night staffing and agency use are particularly important questions to pursue directly.","quotes":[],"family_meaning":"A Good rating in Safe means inspectors did not find the kind of systemic failures that would put your parent at immediate risk, and the improvement from Requires Improvement suggests real progress has been made. However, our Good Practice evidence base highlights that safety in large nursing homes most often slips at night, when staffing is thinner and oversight is reduced. In a 90-bed home, night cover is a critical variable that the published report does not address. Cleanliness accounts for 24.3% of positive family reviews in our data, and while no specific concerns are recorded here, you should check this yourself on a visit. Look at communal bathrooms and sluice areas, not just the entrance hall.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review (61 studies, March 2026) found that safety incidents are disproportionately likely to occur during night shifts, particularly in larger homes where the ratio of staff to residents worsens after 10pm.","watch_out":"Ask the manager: how many staff (carers and nurses combined) are on duty overnight for the dementia unit specifically, and what proportion of those shifts are covered by permanent staff rather than agency workers? Request to see the actual rota from last week, not a staffing template."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The Effective domain was rated Good at the July 2025 inspection. This domain covers whether staff have the right training and knowledge, whether care plans are accurate and up to date, whether residents get appropriate healthcare access, and whether food and nutrition needs are met. The home lists dementia as a specialism, which means inspectors would expect to see dementia-specific training in place. No specific observations, quotes, or data points are available in the published findings for this domain. The previous Requires Improvement rating means the home was found lacking in at least some of these areas before, so it is worth asking what specifically changed.","quotes":[],"family_meaning":"Food quality is mentioned positively in 20.9% of family reviews in our data, and healthcare access features in 20.2%. Both fall under the Effective domain, which was rated Good here, but the absence of published detail means you cannot confirm either through the inspection text alone. For a parent with dementia, the quality of care planning matters enormously: a good care plan captures preferred names, daily routines, food preferences, and what settles or distresses your parent. Ask to see a sample care plan (anonymised if necessary) to judge whether it reads like a document about a real person or a form filled in to satisfy a checklist. The Good Practice evidence base consistently shows that dementia training quality varies widely even within Good-rated homes.","evidence_base":"The Leeds Beckett University rapid evidence review found that dementia training which includes person-centred communication techniques produces measurably better outcomes for people with dementia than training focused solely on clinical knowledge and task completion.","watch_out":"Ask the manager what dementia training staff complete, how recently it was updated, and whether it covers non-verbal communication and behavioural responses to distress. Ask whether your parent's GP would remain their registered GP or whether the home uses a visiting practice, and how often that GP attends."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The Caring domain was rated Good at the July 2025 inspection. This is the domain that matters most to families: it covers whether staff are kind and respectful, whether your parent is treated with dignity, and whether their independence is encouraged rather than replaced by task-focused routines. The previous Requires Improvement rating across the service suggests that care quality has improved since the last full inspection, but the published report contains no direct observations, resident quotes, or staff interaction examples that would allow independent verification of what Good looks like in practice at this home. No concerns are recorded.","quotes":[],"family_meaning":"Staff warmth is the single most frequently cited theme in positive family reviews, appearing in 57.3% of all 3,602 reviews analysed for our family data. Compassion and dignity feature in 55.2%. A Good rating in Caring is an important foundation, but these qualities are best judged by direct observation rather than a rating alone. When you visit, notice whether staff greet your parent by name without being prompted, whether they make eye contact and speak at a calm pace, and whether corridors feel unhurried or busy and transactional. Research consistently shows that non-verbal communication, tone of voice, and pace of interaction have a greater impact on wellbeing for people with dementia than the words used.","evidence_base":"The Good Practice evidence base identifies non-verbal communication, including eye contact, touch, and unhurried movement, as having a greater positive effect on the wellbeing of people with advanced dementia than verbal reassurance alone.","watch_out":"During your visit, find a moment to sit in a communal area for at least 15 minutes and watch how staff move through the space. Do they stop to acknowledge the people sitting there, or do they pass through purposefully without eye contact? This is one of the most reliable indicators of day-to-day caring culture that no inspection rating can fully capture."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The Responsive domain was rated Good at the July 2025 inspection. This domain covers whether the home organises itself around the individual needs and preferences of the people who live there, including activities, social engagement, and end-of-life care. Given the home supports dementia, mental health conditions, and physical disabilities across 90 beds, responsiveness to individual need is particularly complex and important. No specific examples of activities, individual care arrangements, or end-of-life planning are described in the published inspection findings. The improvement from Requires Improvement is a positive signal, but the detail needed to assess quality in this area is not available from the published text.","quotes":[],"family_meaning":"Activities and engagement feature in 21.4% of positive family reviews, and resident happiness in 27.1%. For a parent with dementia, meaningful activity is not optional: it is a clinical and emotional necessity that directly affects behaviour, mood, and physical health. Group activities such as bingo or sing-alongs are the easiest to organise and the easiest to document, but the Good Practice evidence base shows that one-to-one engagement and familiar household tasks produce better outcomes for people who can no longer participate in group settings. Ask specifically what happens for your parent on a quiet afternoon when no organised activity is scheduled. The answer will tell you a great deal about the culture of the home.","evidence_base":"The IFF Research rapid evidence review found that individualised activities, including familiar domestic tasks such as folding, gardening, and simple cooking, produce significantly better mood and reduced distress in people with moderate to advanced dementia compared with group entertainment activities alone.","watch_out":"Ask the activities coordinator to describe a typical Tuesday afternoon in detail, and then ask what would happen for a resident with advanced dementia who cannot join a group activity. If the answer is a television in a lounge, explore further."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The Well-led domain was rated Good at the July 2025 inspection. A named registered manager, Mrs Sareena Modommattathil, is confirmed in post, alongside a nominated individual, Mr Christopher David Ridgard, representing the provider N. Notaro Homes Limited. Strong leadership is particularly significant here given the home's previous Requires Improvement rating: a Good in Well-led suggests inspectors found evidence that the management team had identified problems, acted on them, and established governance processes to sustain improvement. The published findings do not describe specific examples of how this was achieved, such as audit processes, staff meetings, or family feedback mechanisms.","quotes":[],"family_meaning":"Management quality accounts for 23.4% of positive family reviews in our data, and communication with families features in 11.5%. The stability of the registered manager matters enormously for the continuity and quality of care your parent receives. Research into care home quality consistently finds that leadership stability is one of the strongest predictors of whether a Good rating is sustained or slips back. Homes that have recently improved are at a particular juncture: the systems are in place but may not yet be deeply embedded in the culture. Ask how long the current manager has been in post, whether there have been significant staff changes recently, and how the home shares information with families when something goes wrong.","evidence_base":"The Leeds Beckett University rapid evidence review found that leadership stability is one of the strongest predictors of sustained quality improvement in care homes, with management turnover significantly increasing the risk of a return to previous poor standards.","watch_out":"Ask the registered manager directly: how long have you been in post, and what is the biggest change you have made since taking on the role? Also ask how the home communicates with families when an incident occurs involving their parent, and how quickly they would contact you."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home supports people over and under 65 with dementia, physical disabilities, and mental health conditions. This mix means they're equipped for residents who need both mobility support and specialist dementia care.. Gaps or open questions remain on They've developed real expertise with challenging dementia cases, including residents whose behaviours have been too complex for other homes. The team demonstrates solid knowledge of dementia support needs while maintaining the patience and understanding these conditions demand. — areas worth probing directly during a visit.