Broadoaks Residential Home

What families say

People describe the staff here as wonderful and caring — whether that's families of residents or professionals who visit the home. There's a warmth that comes through in how they talk about the team.

Based on 3 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth50
• Compassion & dignity50
• Cleanliness50
• Activities & engagement50
• Food quality50
• Healthcare50
• Management & leadership50
• Resident happiness50

What inspectors found

Inspected 2021-10-07 · Report published 2021-10-07 · Inspected 4 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The October 2021 inspection returned an overall Requires Improvement rating, though individual domain ratings from that inspection are listed as 'not yet rated' in the available data. The June 2024 assessment rated Safe as Good, suggesting improvements had been made in the intervening period. No specific inspector observations about staffing levels, falls management, medicines administration or infection control are available from the data provided to this analysis. The home is registered for 39 beds and has been operating continuously since registration with no dormancy periods recorded.","quotes":[],"family_meaning":"For your mum or dad living with dementia, safety is not just about physical risk u2014 it is about whether the right number of familiar staff are present at the right times, including overnight. The fact that the home moved from Requires Improvement back to Good for Safe is encouraging, but without the detail of what the 2021 concerns were and how they were resolved, you cannot yet fully assess this. Good Practice research consistently identifies night staffing as the point where safety is most likely to slip in residential dementia care, so this is the single most important question to ask on your visit. Infection control and medicines management are also areas where the inspection should provide specific detail u2014 seek out the full 2024 report for this.","evidence_base":"IFF Research and Leeds Beckett University's rapid evidence review (2026) found that night staffing ratios and agency staff reliance are the two variables most strongly associated with safety incidents in dementia care settings u2014 neither is visible in the available data for this home.","watch_out":"When you visit, ask: 'How many staff are on the dementia unit between 10pm and 6am, and what proportion of those shifts in the last month were covered by agency staff rather than permanent employees?'"}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The June 2024 assessment rated Effective as Good. No narrative detail is available in the data provided to confirm what specific evidence inspectors found u2014 such as care plan quality, dementia training content, GP access arrangements or food quality observations. The home is registered as a dementia specialism, which means it should be able to demonstrate structured dementia-specific training for all staff. Without the full report text, none of these areas can be independently verified for this analysis.","quotes":[],"family_meaning":"For your parent, 'Effective' means that staff don't just mean well u2014 they know what they're doing. It means their care plan is reviewed regularly and actually reflects who they are as a person, not just their medical diagnoses. It means staff know what to do when your parent becomes distressed, confused at night, or stops eating. The Good rating in 2024 is a positive signal, but you should ask to see the detail: how often are care plans reviewed, are families invited to contribute, and what specific dementia training have the night staff completed in the last 12 months?","evidence_base":"The Leeds Beckett rapid evidence review found that care plans which incorporate life history, personal preferences and communication styles u2014 rather than focusing only on medical need u2014 are significantly associated with reduced distress behaviours and better quality of life for people with dementia.","watch_out":"Ask the manager: 'Can you show me how a resident's care plan captures their life history and personal preferences u2014 not just their health conditions u2014 and how recently this was reviewed with the family?'"}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The June 2024 assessment rated Caring as Good. No direct inspector observations, resident quotes or relative testimony are available in the data provided to this analysis to illustrate what day-to-day kindness and dignity look like at Broadoaks. Staff warmth and compassion are the two highest-weighted themes in DCC Family Review data u2014 together accounting for over 55% of what drives positive family experience u2014 making this the domain where specific evidence matters most, and where its absence is most felt in this analysis.","quotes":[],"family_meaning":"For families of people with dementia, 'caring' is everything. It is whether a staff member uses your dad's preferred name, whether they sit with him when he is frightened, whether they allow extra time at mealtimes rather than rushing. A Good rating for Caring in 2024 is a positive signal, but Good Practice evidence is clear that non-verbal communication and unhurried, person-led interactions are what make the difference for people who can no longer reliably communicate distress. On your visit, spend time in the communal areas and watch u2014 not just what staff say, but whether they make eye contact, crouch down to speak at eye level, and respond to agitation calmly.","evidence_base":"The Good Practice evidence base identifies non-verbal attunement u2014 staff noticing and responding to facial expression, body language and vocalisation in people who cannot verbalise distress u2014 as a core marker of quality dementia care that inspection reports often under-capture.","watch_out":"On your visit, observe a 15-minute period in the communal lounge: count how many times a staff member initiates positive interaction with a resident (not task-related), and note whether any resident appears distressed and how staff respond."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The June 2024 assessment rated Responsive as Good. No specific information about the activities programme, individual engagement plans, outdoor access or end-of-life care arrangements is available in the data provided. The home's dementia registration implies a responsibility to provide tailored, meaningful occupation u2014 not just group activities u2014 but the evidence for how this is delivered at Broadoaks is not visible in this analysis.","quotes":[],"family_meaning":"For your mum or dad, a responsive home means they have a life u2014 not just a safe place to sleep. It means someone knows they used to love gardening, or listening to a particular type of music, and finds ways to bring that into their day even if they can no longer join a group activity. DCC family review data shows that resident happiness accounts for 27% of what drives positive family experience, and activities are directly linked to that. A Good rating for Responsive in 2024 is encouraging, but ask specifically about one-to-one engagement for residents who can no longer participate in group sessions u2014 this is where the gap most often appears in dementia care.","evidence_base":"The Leeds Beckett evidence review found that Montessori-based individual activity approaches and familiar household tasks (such as folding, sorting, simple cooking) are significantly more effective at maintaining engagement and reducing distress for people with moderate to advanced dementia than structured group activities alone.","watch_out":"Ask the activities coordinator: 'For a resident with advanced dementia who can't join group sessions, what would a typical Tuesday afternoon look like for them u2014 who would be with them, and what would they be doing?'"}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The June 2024 assessment rated Well-led as Good, recovering from the Requires Improvement rating that followed the October 2021 inspection. The registered manager is Miss Sonya Ann Crosby, and the Nominated Individual is Mr Christian Croll of Eastwood Hall Limited. No narrative detail is available about management visibility, staff culture, governance systems or how the home responded to the 2021 concerns. The recovery from Requires Improvement to Good across all domains within approximately three years is a meaningful change that deserves direct exploration with the manager.","quotes":[],"family_meaning":"For you as a family member, good leadership means there is someone in charge who knows your parent by name, who is honest when things go wrong, and whose staff feel confident to raise concerns without fear. The recovery to Good is positive u2014 but Good Practice research is clear that leadership stability predicts quality trajectory more reliably than any single inspection outcome. Ask how long the current manager has been in post, whether there have been significant staffing changes recently, and how the home communicates with families when something goes wrong. Communication with families accounts for 11.5% of what drives positive family experience in DCC review data.","evidence_base":"The IFF Research and Leeds Beckett evidence review found that manager tenure of two or more years is one of the strongest predictors of sustained quality improvement in care homes, and that bottom-up staff empowerment u2014 where care staff feel able to raise concerns u2014 is a key differentiator between homes that maintain Good ratings and those that fluctuate.","watch_out":"Ask the manager directly: 'What went wrong that led to the Requires Improvement rating in 2021, and what specifically changed?' A confident, specific and honest answer u2014 rather than a deflective one u2014 tells you as much about leadership quality as the rating itself."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Broadoaks provides residential care for people over 65, with particular experience in supporting those living with dementia.. Gaps or open questions remain on The home welcomes residents with dementia as part of their regular community. Their approach focuses on maintaining dignity and quality of life for each individual. — areas worth probing directly during a visit.