Mr 'C's

What families say

Families who've had positive experiences describe care workers as patient and hardworking, with one visitor noting how staff helped their relative's dementia symptoms stabilise during their stay. The bright, recently decorated communal spaces create a cheerful environment, though response times to call buttons can vary when the home is stretched thin.

Based on 17 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness68
• Activities & engagement55
• Food quality55
• Healthcare68
• Management & leadership72
• Resident happiness68

What inspectors found

Inspected 2022-07-06 · Report published 2022-07-06 · Inspected 5 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the May 2022 inspection, an improvement from a previous Requires Improvement rating. This suggests inspectors were satisfied with how the home manages risk, medicines, and staffing at the time of the visit. No specific staffing numbers, falls data, or medicines-management detail were published in the available inspection text. The home cares for people with dementia and nursing needs, which makes safe staffing at night a particularly important consideration. The registered manager, Ms Jane Delaney, is named in the report, indicating a stable leadership structure.","quotes":[],"family_meaning":"A move from Requires Improvement to Good in safety is meaningful. It suggests the home identified what was going wrong and made real changes. That said, the published findings do not tell you how many staff are on the dementia unit after 8pm, how often agency workers cover shifts, or how falls are logged and investigated. Good Practice research consistently shows that night staffing is where safety problems are most likely to surface in care homes, and that heavy reliance on agency staff undermines the consistency that people with dementia need. You cannot assess those things from this report alone, so they should be the focus of your visit.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review (2026) identifies night staffing ratios and agency staff reliance as two of the strongest predictors of safety risk in care homes, particularly for people living with dementia who may become distressed or fall without warning during the night.","watch_out":"Ask the manager to show you the actual staffing rota for the last two weeks, not a template. Count how many permanent staff versus agency names appear on night shifts, and ask what the minimum staffing level is overnight for all 40 beds."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the May 2022 inspection. This covers training, care planning, GP access, nutrition, and health monitoring. No specific examples of care plan content, training records, or GP involvement were published in the available text. The home has a dementia specialism, which means inspectors would have considered whether staff are trained appropriately for that group. The nominated individual, Mr William Davies, is named in the report alongside the registered manager.","quotes":[],"family_meaning":"A Good rating in effectiveness means inspectors were broadly satisfied that the home knows what it is doing clinically and in terms of planning your parent's care. What the published report cannot tell you is whether your parent's care plan would be detailed and personal, updated regularly, and written with your family's input. Good Practice evidence (IFF Research and Leeds Beckett, 2026) identifies care plans as living documents that should reflect a person's history, preferences, and changing needs, not a checklist completed at admission. Ask specifically how the home would involve you when your parent's needs change. Food quality is a strong indicator of genuine care in our review data (20.9% of positive reviews mention it directly), yet nothing about food appears in the published findings, so visit at a mealtime.","evidence_base":"The Good Practice evidence base highlights that dementia-specific training must go beyond basic awareness. Staff need skills in non-verbal communication, distress recognition, and individual history-taking. A Good rating in effectiveness is a starting point, not a guarantee of specialist competence.","watch_out":"Ask the manager what dementia training all care staff complete, who delivers it, and when it was last refreshed. Then ask to see an anonymised example of a care plan to judge whether it reads as a document about a real individual or a standard form."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the May 2022 inspection. This domain covers staff warmth, dignity, respect, and independence. No specific inspector observations, resident quotes, or relative feedback were published in the available inspection text. A Good rating in this domain means inspectors did not find evidence of poor treatment and were sufficiently satisfied with interactions they observed. The home supports adults of different ages, including those under 65, which suggests some diversity in the population and potentially in how personalised care needs to be.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our Google review data, mentioned in 57.3% of positive reviews. Compassion and dignity follow closely at 55.2%. These are not abstract values; they show up in specific moments: whether a carer knocks before entering a room, whether your mum is addressed by the name she prefers, whether staff sit down to talk rather than speaking on the move. The published inspection findings confirm a Good rating but do not describe those moments in detail. The clearest way to assess this for yourself is to arrive unannounced if possible, or at a less structured time of day such as mid-afternoon, and watch how staff move through the home and interact with the people there.","evidence_base":"The IFF Research and Leeds Beckett evidence review (2026) identifies non-verbal communication as at least as important as verbal interaction for people with advanced dementia. Staff who make eye contact, use touch appropriately, and move without hurry communicate care in ways that words cannot. This is observable on a visit even if you cannot assess it from a published report.","watch_out":"During your visit, watch a routine interaction: a carer helping someone with a drink or passing them in a corridor. Note whether the carer makes eye contact, uses the person's name, and moves without rushing. These small moments are more revealing than any formal tour."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the May 2022 inspection. This domain covers activities, individualised engagement, complaints handling, and end-of-life care. No specific activity examples, individual engagement strategies, or complaint outcomes were published in the available inspection text. The home's dementia specialism makes the quality of activities particularly important, as people with dementia benefit from engagement tailored to their individual histories and current abilities rather than generic group sessions.","quotes":[],"family_meaning":"Activities and resident happiness are the third and fourth most mentioned themes in our positive review data (21.4% and 27.1% respectively). A Good rating in responsiveness means inspectors were satisfied at domain level, but the published text does not tell you whether your mum would spend her day in a chair watching television or engaged in something meaningful to her. Good Practice research (IFF Research and Leeds Beckett, 2026) shows that Montessori-based and everyday household task approaches, such as folding laundry, sorting objects, or preparing simple food, provide continuity and dignity for people with dementia far better than passive group entertainment. One-to-one engagement for people who can no longer join groups is the marker that separates genuinely person-led homes from those that meet minimum standards.","evidence_base":"The Good Practice evidence review (2026) found that tailored individual activities, rather than group-only programmes, produce significantly better wellbeing outcomes for people with dementia. Homes that plan activities around a person's life history, interests, and current abilities show measurable reductions in distress and agitation.","watch_out":"Ask to see the actual activity record from last week, not a planned schedule. Check whether any entries show one-to-one sessions for people who cannot join groups, and ask how staff record what your parent actually enjoyed versus what they were offered."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the May 2022 inspection, improving from a previous Requires Improvement rating. The registered manager is named as Ms Jane Delaney, and the nominated individual is Mr William Davies of Woodland Healthcare Limited, the operating organisation. A named, registered manager in post is a positive structural indicator. No detail about management visibility, staff culture, governance processes, or how the home uses feedback was published in the available inspection text.","quotes":[],"family_meaning":"Management quality accounts for 23.4% of positive family reviews in our data, and communication with families is mentioned in 11.5%. A turnaround from Requires Improvement to Good in leadership is one of the most promising signs you can see in an inspection history: it suggests the manager took accountability for previous shortfalls. Good Practice research (IFF Research and Leeds Beckett, 2026) identifies leadership stability as a strong predictor of quality trajectory. What matters to you practically is whether the manager is present and known to staff, whether staff feel able to raise concerns, and whether the home communicates proactively with families rather than waiting to be asked. None of that is visible in the published findings, so your conversation with the manager on a visit is critical.","evidence_base":"The IFF Research and Leeds Beckett evidence review (2026) identifies leadership stability and bottom-up staff empowerment as the two strongest predictors of sustained quality in care homes. Homes where staff can speak up without fear of reprisal are significantly more likely to catch and correct problems early.","watch_out":"Ask Ms Delaney directly how long she has been in post and what the most significant change she made after the previous Requires Improvement rating. Her answer will tell you both about her tenure and her willingness to be honest with families about where the home needed to improve."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Mr 'C's provides residential care for adults both under and over 65, including those living with dementia.. Gaps or open questions remain on For residents with dementia, the home offers specialised support, with at least one family reporting their relative's condition remained stable during their stay. — areas worth probing directly during a visit.