St Matthews Care Home in Redbourn
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds79
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2019-02-21
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STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
The DCC shortlist gives every home you visit a structured record: the same twelve questions, answered the same way, every time. When you’re ready to choose, pull any two homes side by side and compare them directly. Same criteria, same evidence, your notes and your scores.
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe walking into a warm, kind environment where staff genuinely seem to enjoy what they do. The atmosphere feels relaxed and welcoming, with cheerful team members who take time to know each resident properly.
The eight family priority themes
- Staff warmth52
- Compassion & dignity52
- Cleanliness52
- Activities & engagement50
- Food quality50
- Healthcare50
- Management & leadership55
- Resident happiness52
What inspectors found
Inspected 2019-02-21
Is this home safe?
Is the care effective?
The home received a Good rating for effectiveness at its January 2019 inspection. No specific detail is available about training content, care plan quality, GP access, food provision, or dementia-specific practice. The home is registered with a dementia specialism, which means it is expected to demonstrate dementia-appropriate care, but no inspection evidence about how that is delivered in practice is included in the published report.Is this home caring?
The home received a Good rating for caring at its January 2019 inspection. No inspector observations about staff warmth, dignity, preferred names, unhurried pace, or responses to distress are included in the published report. No resident or family quotes are recorded. The Good rating indicates the standard was met, but without specific evidence it is not possible to describe what caring practice looks like at this home.Is the home responsive?
The home received a Good rating for responsiveness at its January 2019 inspection. No specific detail about activities, individual engagement, how the home responds to changing needs, or end-of-life planning is included in the published report. The home's dementia specialism implies an expectation of tailored, individual responses to need, but no evidence of how this is delivered is available from the published findings.Is the home well-led?
The home received a Good rating for well-led at its January 2019 inspection. Mrs Rachel Ann Rodgers is named as the Nominated Individual for the operating company, Colleycare Limited. No specific evidence about management visibility, staff culture, governance systems, or how the home handles complaints and incidents is included in the published report. The monitoring review in July 2023 found no information that would prompt a reassessment.
Source: CQC inspection report →
What the evidence base says
St Matthews specialises in caring for adults over 65, including those living with dementia. The home provides dedicated dementia care within a secure environment, with staff who understand the importance of routine and familiarity for residents navigating memory challenges. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
St Matthews Care Home was rated Good across all five domains at its last inspection in January 2019, which is a positive baseline. However, because the published report contains almost no specific detail, observations, quotes, or individual examples, every theme score reflects that general compliance rather than confirmed, specific good practice.
Homes in East typically score 68–82.The three-lens summary
What families tell us
Families describe walking into a warm, kind environment where staff genuinely seem to enjoy what they do. The atmosphere feels relaxed and welcoming, with cheerful team members who take time to know each resident properly.
What inspectors have recorded
What stands out to many visitors is how present and attentive the staff are — you'll often see team members checking in with residents, helping out where needed, and maintaining that crucial sense of safety and dignity. Some families have raised concerns about care consistency that the home will need to address.
How it sits against good practice
While adjusting to any care home takes time, St Matthews works to create conditions where that transition feels as gentle as possible.
Worth a visit
St Matthews Care Home in Redbourn, Hertfordshire was rated Good across all five inspection domains at its last inspection on 29 January 2019. A monitoring review carried out in July 2023 found no evidence requiring the rating to be changed. The home is registered for 79 beds and has a declared specialism in dementia care for adults over 65. Colleycare Limited operates the home, with Mrs Rachel Ann Rodgers named as the Nominated Individual. The main limitation of this report is significant: the published findings contain almost no specific detail, no inspector observations, no resident or family quotes, and no examples of practice. A Good rating tells you the home met the standard at the time, but it does not tell you what that looks like day to day for your parent. The inspection is now more than six years old. Before making a decision, visit in person during a weekday afternoon, ask to see staffing rotas from the last fortnight, and request a conversation with the registered manager about how the home supports people at different stages of dementia.
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In Their Own Words
How St Matthews Care Home in Redbourn describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where families find reassurance in attentive, cheerful care
Dedicated residential home Support in Redbourn
When you're looking for somewhere that feels genuinely safe and welcoming, St Matthews Care Home in Redbourn offers the kind of attentive care that helps families breathe a little easier. Visitors often comment on how staff are always visible and available throughout the home, creating an atmosphere where residents feel looked after rather than left alone.
Who they care for
St Matthews specialises in caring for adults over 65, including those living with dementia.
The home provides dedicated dementia care within a secure environment, with staff who understand the importance of routine and familiarity for residents navigating memory challenges.
“While adjusting to any care home takes time, St Matthews works to create conditions where that transition feels as gentle as possible.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
St Matthews Care Home was rated Good across all five domains at its last inspection in January 2019, which is a positive baseline. However, because the published report contains almost no specific detail, observations, quotes, or individual examples, every theme score reflects that general compliance rather than confirmed, specific good practice.
Homes in East typically score 68–82.The three-lens summary
What families tell us
Families describe walking into a warm, kind environment where staff genuinely seem to enjoy what they do. The atmosphere feels relaxed and welcoming, with cheerful team members who take time to know each resident properly.
What inspectors have recorded
What stands out to many visitors is how present and attentive the staff are — you'll often see team members checking in with residents, helping out where needed, and maintaining that crucial sense of safety and dignity. Some families have raised concerns about care consistency that the home will need to address.
How it sits against good practice
While adjusting to any care home takes time, St Matthews works to create conditions where that transition feels as gentle as possible.
Worth a visit
St Matthews Care Home in Redbourn, Hertfordshire was rated Good across all five inspection domains at its last inspection on 29 January 2019. A monitoring review carried out in July 2023 found no evidence requiring the rating to be changed. The home is registered for 79 beds and has a declared specialism in dementia care for adults over 65. Colleycare Limited operates the home, with Mrs Rachel Ann Rodgers named as the Nominated Individual. The main limitation of this report is significant: the published findings contain almost no specific detail, no inspector observations, no resident or family quotes, and no examples of practice. A Good rating tells you the home met the standard at the time, but it does not tell you what that looks like day to day for your parent. The inspection is now more than six years old. Before making a decision, visit in person during a weekday afternoon, ask to see staffing rotas from the last fortnight, and request a conversation with the registered manager about how the home supports people at different stages of dementia.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how St Matthews Care Home in Redbourn measures up against the other homes you’re considering. Free account.
In Their Own Words
How St Matthews Care Home in Redbourn describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where families find reassurance in attentive, cheerful care
Dedicated residential home Support in Redbourn
When you're looking for somewhere that feels genuinely safe and welcoming, St Matthews Care Home in Redbourn offers the kind of attentive care that helps families breathe a little easier. Visitors often comment on how staff are always visible and available throughout the home, creating an atmosphere where residents feel looked after rather than left alone.
Who they care for
St Matthews specialises in caring for adults over 65, including those living with dementia.
The home provides dedicated dementia care within a secure environment, with staff who understand the importance of routine and familiarity for residents navigating memory challenges.
Management & ethos
What stands out to many visitors is how present and attentive the staff are — you'll often see team members checking in with residents, helping out where needed, and maintaining that crucial sense of safety and dignity. Some families have raised concerns about care consistency that the home will need to address.
The home & environment
The home maintains high standards of cleanliness throughout, with well-designed spaces that include accessible gardens where residents can enjoy fresh air safely. Meals are prepared fresh on-site, and the building offers both communal lounges for socializing and quieter spots for those who prefer their own company.
“While adjusting to any care home takes time, St Matthews works to create conditions where that transition feels as gentle as possible.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
