Broad Oak Manor Nursing Home

What families say

Relatives talk about how their loved ones settle into life here, often becoming more confident and engaged than they'd been in months. The staff create a real sense of community through daily activities and gentle encouragement, helping residents feel part of something rather than just cared for. There's a warmth in the way carers interact with residents that families particularly value.

Based on 15 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth85
• Compassion & dignity90
• Cleanliness70
• Activities & engagement68
• Food quality65
• Healthcare70
• Management & leadership72
• Resident happiness75

What inspectors found

Inspected 2020-02-11 · Report published 2020-02-11 · Inspected 2 times in the last three years

• Is this home safe?

  Good

  {"found":"The home received a Good rating for safe at its November 2019 inspection. This domain covers staffing levels, medicines management, safeguarding, and infection control. The published summary does not provide specific detail on staffing ratios, night cover, or agency staff usage. A Good rating confirms that inspectors found no significant concerns in this domain at the time of the inspection. The home is a nursing home, meaning registered nurses are required to be on duty, which provides a higher baseline of clinical oversight than a residential-only home.","quotes":[],"family_meaning":"A Good safe rating is a reassuring baseline, but for a nursing home caring for people with dementia, the detail underneath that rating matters more than the headline. Good Practice research consistently identifies night staffing as the point where safety most often slips in smaller homes. With 23 beds, the difference between two carers and one on nights can be significant for your parent's safety. The inspection was also conducted in 2019, so you cannot assume staffing arrangements have remained the same. Our review data shows that families who feel their parent is safe are most likely to mention staff attentiveness and quick responses to concerns, neither of which is described in the available published text for this home.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that agency staff reliance undermines the consistency of care for people with dementia, who benefit from familiar faces and predictable routines. Smaller homes are particularly vulnerable to this when a permanent member of staff is absent.","watch_out":"Ask the manager to show you the actual staffing rota from the past two weeks, not a template. Count how many names you recognise as permanent versus agency staff, and ask specifically how many nurses and carers are on duty between 10pm and 6am."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The home received a Good rating for effective at its November 2019 inspection. This domain covers training, care planning, healthcare access, and nutrition. The home lists dementia as a specialism, which implies staff should have specific training beyond a basic induction. The published summary does not describe the content of dementia training, how often care plans are reviewed, or how GP and specialist access is arranged. A Good rating confirms inspectors found the home met required standards across this domain at the time of inspection.","quotes":[],"family_meaning":"For a parent with dementia, what staff actually know and do matters as much as how kind they are. Good Practice evidence from 61 studies confirms that care plans function best when treated as living documents, reviewed regularly with input from the person living with dementia and their family, not just updated once a year. Our family review data shows that healthcare responsiveness, including quick GP access and good medicines management, features in 20.2% of positive reviews. You should expect to be involved in care plan reviews and to be told promptly if your parent's health changes. The published findings do not confirm whether this happens at Broad Oak Manor, so ask directly.","evidence_base":"The Good Practice evidence base identifies regular, meaningful dementia training as a key predictor of person-centred care. Training that covers non-verbal communication and behavioural responses to distress is particularly important for nursing home settings where residents may have more advanced dementia.","watch_out":"Ask the manager what dementia training staff complete, when they last did it, and whether it covers how to respond when a resident becomes very distressed or agitated. Ask also how often your parent's care plan would be formally reviewed and whether you would be invited to contribute."}

  Verified by inspector

• Is this home caring?

  Outstanding

  {"found":"The home received an Outstanding rating for caring at its November 2019 inspection. This is the highest possible rating and is awarded when inspectors find specific, consistent evidence that staff go clearly beyond expected standards in treating residents with warmth, dignity, and respect. The published summary does not reproduce the specific observations or quotes that led to this rating, which is a limitation of the available text. The Outstanding rating itself is nonetheless a strong signal, as fewer than five per cent of care homes in England achieve it in any single domain.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned by name in 57.3% of positive reviews, and compassion and dignity appear in 55.2%. An Outstanding caring rating aligns directly with what families say matters most. What this means practically for your mum or dad is that inspectors found evidence staff treat residents as individuals, not as tasks to complete. Good Practice research reinforces that non-verbal communication, tone, pace, and physical touch, matters as much as words for people with dementia. The absence of specific published detail means you should go and observe this for yourself on a visit rather than relying on the rating alone, given the inspection is now more than five years old.","evidence_base":"The Good Practice evidence review found that person-led care, where staff know an individual's history, preferences, and life story, produces measurable improvements in wellbeing for people with dementia. This kind of care requires stable, well-supported staff who have time to be with residents, not just to complete tasks.","watch_out":"When you visit, spend time in a communal area and watch how staff address residents. Do they use each person's preferred name? Do they crouch to eye level, move without hurry, and respond when someone calls out? These behaviours are the visible signs of the Outstanding caring standard the inspection recorded."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The home received a Good rating for responsive at its November 2019 inspection. This domain covers whether care is tailored to individual needs, whether activities are meaningful and varied, and whether the home responds well to complaints. The published summary does not describe specific activities, how individual preferences are captured, or how the home handles feedback. A Good rating confirms inspectors found the home met required standards in responsiveness at the time of inspection.","quotes":[],"family_meaning":"Activities and meaningful engagement appear in 21.4% of positive family reviews, and resident happiness is the third most mentioned theme at 27.1%. For a parent with dementia, the question is not just whether there is an activity programme but whether there is something for your parent specifically, particularly if they can no longer join a group. Good Practice research highlights the value of tailored individual activities, including household tasks, music, and sensory activities, for people at all stages of dementia. The published findings do not confirm whether Broad Oak Manor provides this level of individual engagement, so this is an important area to explore on a visit.","evidence_base":"The Good Practice evidence review found that Montessori-based and individual activity approaches, rather than group-only programmes, produce significantly better engagement and wellbeing outcomes for people with moderate to advanced dementia. Everyday household tasks, such as folding, sorting, and simple cooking activities, provide continuity with familiar roles and reduce distress.","watch_out":"Ask to see the activity programme for the past two weeks, not just the planned schedule. Then ask what happens for a resident who cannot join a group session. Who provides one-to-one time, and how often does that actually happen in practice?"}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The home received a Good rating for well-led at its November 2019 inspection. The home is run by a named family partnership, L Adams and J Adams, with a registered manager, Ms Jessica Lepoidevin, listed as responsible. A Good well-led rating confirms inspectors found adequate governance, accountability, and culture at the time of inspection. The published summary does not describe the manager's visibility, tenure, or how staff are supported to raise concerns. A desk-based review in July 2023 found no reason to change the overall rating.","quotes":[],"family_meaning":"Good Practice research identifies leadership stability as one of the strongest predictors of care quality over time. A home where the registered manager has been in post for several years, knows the staff and residents by name, and is visible on the floor tends to perform consistently better than one experiencing frequent management change. Our family review data shows that confidence in management features in 23.4% of positive reviews, often expressed as families feeling their concerns are taken seriously and acted on quickly. The 2023 desk review is reassuring but is not a substitute for a full inspection. Given the time elapsed, ask whether Ms Lepoidevin is still the registered manager and how long she has been in post.","evidence_base":"The Good Practice evidence review found that care homes where staff feel able to speak up about concerns without fear, sometimes described as psychological safety, show better outcomes for residents and fewer serious safeguarding incidents. This culture is shaped directly by the registered manager.","watch_out":"Ask the manager how long she has been in her current role and whether there have been any significant changes to the senior team since 2019. Ask also what happens when a care worker has a concern about a resident's wellbeing. How does it get escalated, and what happens next?"}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides nursing care for older people and those living with dementia, as well as supporting younger adults with nursing needs.. Gaps or open questions remain on For residents with dementia, the team focuses on maintaining connections and encouraging participation in daily life where possible. The secure garden areas and thoughtfully arranged indoor spaces help people feel settled while staying safe. — areas worth probing directly during a visit.